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U.S. General Services Administration Federal Acquisition Service GSA Networx Program Update Lieutenant General Charles E. Croom Director Defense Information Systems Agency Fred Schobert Networx Program Manager FAS Integrated Technology Services January 3, 2007 January 3, 2007 U.S. General Services Administration Federal Acquisition Service Agenda Program History/Program Schedule Developing the Networx Program Architecture Networx Universal and Enterprise Networx SLAs and Critical Levels of Service Networx Services Networx Pricing Structure Summary 2 U.S. General Services Administration Federal Acquisition Service Networx – Program History Networx is the third in a series of major competitive telecommunications programs FTS 2001 provides eight-year pricing that has saved over $3 billion to date Networx projected revenue - $20 billion over 10 years 3 U.S. General Services Administration Federal Acquisition Service Networx – The Acquisition Cycle 6/03 Initial Networx Goals & Strategy 7/04 Networx Revised Acquisition 10/03 Strategy RFI Issued 8/04 Completed Developing Spec with IMC Members 8/04 Industry Forum 11/04 Industry Forum 10/04 Draft RFPS Released Analyzed 744 Industry Comments 5/05 Final RFPs Released 10/05 Initial Proposals Received Published Responses 1,196 Questions To Date Analyzed 2,540 Published Responses Industry Comments 1,027 Questions Strategy/Requirements Development 3/07 Universal Awards 5/07 Enterprise Awards Evaluation & Award & RFP Production Jan 04 House Government Reform Committee Hearing 2/04 Jan 05 House Government Reform Committee Hearing 9/04 House Government Reform Committee Hearing 3/05 Jan 06 Jan 07 4 U.S. General Services Administration Federal Acquisition Service Networx – The Program Plan After Award 5 U.S. General Services Administration Federal Acquisition Service Networx – Supporting the Transformation of Government • Voice, IP, wireless, satellite, optical connectivity services Network Infrastructure • IP-centric application services (hosting, content management, teleworking, etc.) • Embedded security with flexibility to meet Best Available Fixed Prices range of needs • Built-in compliance with policy mandates Solution Flexibility • Performance-based services and operations • Built in technology refreshment Seamless, Secure, Interoperable App, Mgmt, Security Svcs 6 U.S. General Services Administration Federal Acquisition Service Networx – Program Architecture Mgmt & App Services Customer Service Service Mgmt Service Ordering Program Mgmt Billing Unified Messaging Collaboration Spt Cust Contact Call Ctr Video Teleconf Conferencing Storage Managed Ntwk Teleworking Design & Eng’g Hosting Security Services Layer 3 Transport Combined VOIP Converged IP IP Video Transport Secure Managed Email Managed E Auth Intrusion Detection Vulnerability Scan Anti-Virus Mgmt Managed Firewall Incident Response Managed Tiered Internet Wireline Connectivity Training Inventory Mgmt OSS IP Edge VPN Edge L2 Edge IP Tel MPLS or Equivalent IPv4/IPv6 IP Edge VPN Edge L2 Edge IP Tel Wireless and Satellite Connectivity Layer 2 Transport Private Line POP • Transition • NS/EP • Section 508 Frame Relay ATM SONET Ethernet λ Network (Optical Wavelength Service) Physical Network (includes Dark Fiber) POP Switched Voice Toll Free Ckt Switched Data PSTN 7 U.S. General Services Administration Federal Acquisition Service Networx – Universal Telecommunications Services Communications Transport – Voice – Circuit Switched Data – Toll-Free – Combined – Private Line – Frame Relay – Asynchronous Transfer Mode – Ethernet IP-Based – Premises-Based IP VPN – Network-Based IP VPN – Voice over IP Transport – Content Delivery Network – Converged IP – IP Telephony – Internet Protocol – Layer 2 VPN – IP Video Transport Optical – Synchronous Optical Network – Optical Wavelength – Dark Fiber Management & Application Services – Video Teleconferencing – Managed Network – Audio Conferencing – Teleworking Solutions – Call Center/Customer Contact Center – Web Conferencing – Dedicated Hosting – Collocated Hosting – Storage – Customer Specific Design and Engineering – Unified Messaging – Collaboration Support – Internet Facsimile Access Services – None Security Services – Managed Firewall – Intrusion Detection and Prevention – Managed E-Authentication – Vulnerability Scanning – Anti-Virus Management – Incident Response – Secure Managed Email – Managed Tiered Security Special Services – Land Mobile Radio – Mobile Satellite – Fixed Satellite Wireless Services – Cellular/PCS – Multimode Wireless – Cellular Digital Packet Data – Paging Note: Services in green are optional. Full range of services National and international coverage Strong competition for best prices Ensures continuity of current service Length: 4-year base with 3ea 2-year options Multiple awards MRG - $525M 8 U.S. General Services Administration Federal Acquisition Service Networx – Enterprise (IP-Based) Telecommunications Services Communications Transport – Voice – Circuit Switched Data – Toll-Free – Combined – Private Line – Frame Relay – Asynchronous Transfer Mode – Ethernet IP-Based – Network-Based IP VPN – Voice over IP Transport – Internet Protocol – Premises-Based IP VPN – Content Delivery Network – Converged IP – IP Telephony – IP Video Transport – Layer 2 VPN Optical – Synchronous Optical Network – Optical Wavelength – Dark Fiber Management & Application Services – Customer Specific Design and Engineering – Managed Network – Audio Conferencing – Teleworking Solutions – Call Center/Customer Contact Center – Web Conferencing – Dedicated Hosting – Collocated Hosting – Storage – Video Teleconferencing – Unified Messaging – Collaboration Support – Internet Facsimile Access Services – Wireline Access – Broadband Access – Wireless Access – Satellite Access Security Services – Managed Firewall – Intrusion Detection and Prevention – Managed Tiered Security – Anti-Virus Management – Managed E-Authentication – Vulnerability Scanning – Incident Response – Secure Managed Email Special Services – Land Mobile Radio Wireless Services – Cellular/PCS – Multimode Wireless – Cellular Digital Packet Data – Paging Note: Services in green are optional. Minimum requirement: must offer either 9 mandatory services for secure, IP, and managed network solutions May offer wide range of optional services National coverage required; international coverage optional Length: 4-year base with 3ea 2-year options Multiple awards 9 MRG - $50M U.S. General Services Administration Federal Acquisition Service Networx – Universal and Enterprise SLAs Telecommunications Services Communications Transport – Voice – Circuit Switched Data – Toll-Free – Combined – Private Line – Frame Relay – Asynchronous Transfer Mode – Ethernet IP-Based – Premises-Based IP VPN – Network-Based IP VPN – Voice over IP Transport – IP Telephony – Internet Protocol Optical – Synchronous Optical Network – Optical Wavelength KPIs Av (SDP-to-SDP) Av (POP-to-POP) TTR KPIs Av (VPN) Latency (CONUS) Latency (OCONUS) TTR Management & Applications Services – Dedicated Hosting Access Services – Wireline Access (Enterprise Only) Credits Av (SDP-to-SDP) TTR Service Outage On-Time Provisioning Billing Accuracy Credits Av (VPN) Latency (CONUS) TTR Service Outage On-Time Provisioning Billing Accuracy 10 U.S. General Services Administration Federal Acquisition Service Networx – Critical Service Levels Telecommunications Services Communications Transport – Voice – Circuit Switched Data KPIs – Toll-Free Av (SDP-to-SDP) – Combined Acceptable Quality Level – Private Line Routine: >99.5% – Frame Relay – Asynchronous Transfer Mode – Ethernet IP-Based – Premises-Based IP VPN – Network-Based IP VPN KPIs – Voice over IP Transport Av (SDP-to-SDP) – IP Telephony Acceptable Quality Level – Internet Protocol Critical: >99.95% Optical – Synchronous Optical Network – Optical Wavelength Management & Applications Services – Call Center – Storage Services Configuration to Support Critical Availability • Primary working waves will supply routine availability (99.5%). • Redundant waves SDP-to-SDP provide Agency with critical availability (99.95%). Carrier Carrier 11 U.S. General Services Administration Federal Acquisition Service Networx – Managed Network Services Comprehensive network management solutions Design and Engineering Services – – – – – Agency Network Network architecture design Network design validation Simulation and testing Engineering Support Evaluation of network technology alternative Washington D.C. Agency Node Implementation, Management and Maintenance – Real-time proactive network monitoring – Troubleshooting and Service Restoration – Configuration changes and Backups 12 U.S. General Services Administration Federal Acquisition Service Networx – Security: Services for Defense in Depth Network Protection Requirements Boundary Protection Authentication Authorization Confidentiality/Encryption Message Integrity Access Control Requirements Availability Nonrepudiation Malicious Code Filtering Audit & Monitoring Config Mgmt & Assurance Access diversity Networx Services Application (Layer 7) Presentation (Layer 6) Session (Layer 5) Transport (Layer 4) Network (Layer 3) Data Link (Layer 2) Physical (Layer 1) ISO/IEC 7498 Solutions Managed Tiered Security Service Managed E-Authentication Vulnerability Scanning Incident Response Secure Managed Email Intrusion Detection and Prevention Managed Firewall Anti-Virus Management Network-Based IP VPN Premises-Based IP VPN Layer 2 VPN VPN Cluster VPN Cluster 13 U.S. General Services Administration Federal Acquisition Service Networx – Security Services Meet ISO/DoD Guidelines Spanning ISO Security Dimensions MFS IDPS MEAS SMEMS VSS AVMS INRS L2VPNS PBIP-VPNS NBIP-VPNS MTSS Availability Blue = DOD IA Elements Blue + Green = ISO/IEC 18028-2 Network Security Architecture (Reference Architecture for End-to-End Network Security) Authentication NonIntegrity Comm Confidentiality Repudiation Flow Security Access Control Privacy 14 U.S. General Services Administration Federal Acquisition Service Networx – A Toolbox for Agency Network Security that complies with FISMA Networx Security: 13 Required Steps for Each Offeror (RFP Section C.3.3.2) Security Plan Risk Analysis Risk Mitigation Information Security Information Assurance Security Breach Notification Alarms and Audit Trails Personnel Security Physical Security Procedural Security Ongoing Security Refreshment Non Domestic Services Fraud Prevention Management 15 U.S. General Services Administration Federal Acquisition Service Networx – Managed Tiered Security Service MTSP Service Tiers Security Enhancement Services Standard Protected High Assurance Network High Agency Dedicated Help Desk Anti-virus Firewall Intrusion Detection/Prevention Incident Response Packet Filtering Premises-based VPN Secure Managed Email Security Certification Support Security Maintenance Vulnerability Scanning Proxy Server Agency Sponsored Type 1 Encryption NSA Approved Multilevel Security Solution Network Isolation (Air Gap) 16 U.S. General Services Administration Federal Acquisition Service Networx – Network Service Monitoring and Management NMM provides real-time performance information related to the health of Agency services. NMM includes real-time updates on the status of Trouble Resolution efforts. Contractor can provide KPI information for Agency services or provide Agencies with the capability to conduct own KPI measurements. Contractor shall provide additional hardware/software or other means of access to provide this capability. 17 U.S. General Services Administration Federal Acquisition Service Networx – SEDs Enable Optimum Service Delivery Satellite Microwave Radio Clear visibility into prices and costs • Separate device, installation, and maintenance prices Device prices are fixed, based on discounts from MSRP VTC Router Broad and flexible scope VoIP Gateway Includes routers, mux, cellphones, IP phones, security devices, applications, i.e., devices needed for service delivery (hardware & software) Serving Wire Center MUX Equipment Flexible options for agency customers Inside Wiring Networx Carrier Point of Presence Access Arrangements One-time rental charge or fixed term monthly payments Mechanism for users to assume ownership and continue contract 18 maintenance U.S. General Services Administration Federal Acquisition Service Networx – General RFP Structure for Price Basic Service Services Features Access Arrangements Basic Service Features SEDs (Offeror-defined CLINs) General Pricing Instruction Tables Price Tables Instruction Tables Price Tables Instruction Tables Price Tables Instruction Tables Price Tables Device NRC discount from manufacturer list price (with Area of World adjustment) Instruction Tables Price Tables - Instruction Tables define CLINs - Price Tables contain unit prices - Sections B and C have parallel organization for services Lease MRC (if desired) Maintenance Charges 19 U.S. General Services Administration Federal Acquisition Service Networx – Web Based State of practice web based, fixed price evaluation Download – 1. Traffic 2. Locations 3. Reports 4. Documents Evaluate over 1.3 million price records worldwide using projected agency traffic Documented requirements compliance Database foundation for post award support Sends – Internet 1. Reports 2. Data Networx Hosting Center Contractors Upload – 1. Prices and related data 2. Send commands to Pricer and error checkers Receives – 1. Prices 2. Commands 3. Final submission GSA Evaluation 20 U.S. General Services Administration Federal Acquisition Service Networx – RFP Online Availability Access GSA Networx website: www.gsa.gov/networx 1 The Networx RFPs as amended are accessible online at: www.gsa.gov/networx Additional data may be obtained, to include: Networx FAQ Amendments Networx Hosting Center RFP Question and Answers Networx Document Library Select Networx RFPs & Amendments 2 Select appropriate document 3 (i.e., RFP, section, amendment, etc.) 21 U.S. General Services Administration Federal Acquisition Service Networx – Summary Performance Based/SLAs Metrics Operations Support End-to-End Services Networx Services FTS2001 Continuity Secure, Flexible Solutions Best Prices 22