Education Service Level Agreement

EDUCATION SERVICE LEVEL AGREEMENT

This Education Service Level Agreement (Agreement) is entered into by and between Provider Name: and Client Name: . Effective Date: .

Parties and Contact Information

Student Information

Date of Birth:    Student ID:    Grade / Program:

Scope of Services

Provider shall deliver the educational services described below in accordance with the standards, schedules, and performance levels set forth in this Agreement. Services include instructional delivery, learning materials, progress monitoring, and support services as specified.

Commencement Date:    Anticipated Completion Date:

Service Levels and Performance Metrics

Availability (Service Uptime): The Provider guarantees availability of core instructional services at a minimum of % measured monthly, excluding scheduled maintenance and exclusions stated below.

Support Response Time: Provider will acknowledge and respond to support requests within for normal priority, and for urgent issues.

Monitoring and Reporting

Fees, Invoicing and Payment

Tuition / Service Fee: $    Payment Schedule:

Late Payment Fee:    Disputed Charges Notice Period:

Term, Renewal and Termination

Initial Term: From through .

Termination for Convenience: Either party may terminate this Agreement upon days prior written notice.

Termination for Cause: Either party may terminate upon material breach that remains uncured after days' written notice.

  This Agreement will automatically renew for successive periods of equal length unless either party provides the required termination notice.

Confidentiality and Data Protection

Each party shall maintain the confidentiality of student records and any non-public information disclosed in connection with this Agreement. Provider will implement commercially reasonable administrative, technical, and physical safeguards to protect personal data. In the event of an unauthorized disclosure or data breach, Provider will notify Client within and take commercially reasonable steps to mitigate harm.

Liability, Indemnification and Insurance

Limitation of Liability: Except for indemnification obligations and willful misconduct, the parties' aggregate liability under this Agreement shall not exceed the amount of fees paid by Client to Provider in the preceding twelve (12) months. The parties acknowledge this allocation of risk as an essential element of the bargain.

Compliance, Accessibility and Academic Policies

Provider warrants that the services will be delivered in a manner consistent with applicable privacy and educational laws and with reasonable efforts to meet accessibility standards. Client acknowledges responsibility for student conduct and adherence to Provider academic policies as communicated in writing.

Student Acknowledgement:   I have read and agree to the academic policies applicable to the services.

Escalation, Dispute Resolution and Governing Law

Governing Law:

Miscellaneous Terms

Entire Agreement: This Agreement, including any incorporated schedules or exhibits, constitutes the entire agreement between the parties with respect to its subject matter and supersedes prior agreements. Amendments must be in writing signed by both parties.

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