Scope
List precise duties and limits of authority, including case management tasks, coordination with providers, benefits administration, and any referral responsibilities to clinical staff or outside vendors.
A clear agreement reduces role ambiguity, supports compliance with privacy and employment laws, and protects both employer and coordinator by documenting duties, data handling obligations, and performance metrics. It also provides a contractual basis for corrective action and helps manage legal exposure when health or benefit information is involved.
Typical users and signers include HR leaders, hiring managers, benefits administrators, and employee care coordinators within organizations.
Use the agreement to document obligations, evidence consent for sensitive data handling, and provide a consistent basis for evaluation and corrective action.
An HR Director or senior HR designee typically approves the final agreement, authorizes budgeted compensation, and ensures alignment with company policies and record-retention rules. They coordinate onboarding, compliance checks, and escalation paths for serious incidents or disputes, and maintain custody of the signed agreement for the employee file.
The Employee Care Coordinator signs to accept duties, confidentiality obligations, and reporting expectations. Signing indicates acknowledgement of training requirements, consent to background checks if required, and agreement to company policies governing protected health information or accommodations.
List precise duties and limits of authority, including case management tasks, coordination with providers, benefits administration, and any referral responsibilities to clinical staff or outside vendors.
Specify obligations regarding protected health information, internal privacy standards, permitted disclosures, and any required patient or employee authorizations for data sharing.
Describe salary, stipend, hourly rate, or bonus structures tied to measurable performance metrics; include pay schedule and any expense reimbursement rules.
Set effective date, probationary period, renewal terms, and grounds for termination including notice requirements and post-termination confidentiality obligations.
List required certifications, background checks, ongoing training (e.g., HIPAA), and timelines to obtain or renew credentials necessary to perform duties.
Define supervisory lines, frequency of status reports, incident reporting procedures, and KPIs used for performance evaluation.
| Field | Configuration |
|---|---|
| Signer Order | Coordinator → HR approver → Legal approver |
| Authentication | Email link plus SMS code where available |
| Conditional Fields | Show credentials field if clinical duties selected |
| Retention Policy | Auto-store PDF and audit trail for required retention |
Choose an eSignature platform that supports secure authentication, audit trails, and required compliance controls.
Ensure the chosen platform can export signed PDFs and retain audit logs for the retention period required by applicable law and policy.
Agreement effective on coordinator's first workday.
Conduct at 30–90 days per company policy.
Review role and compensation annually.
HIPAA or privacy refresh every 12 months.
Respond to internal requests within company SLA.
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | 7-day free trial | Varies by vendor | Varies by vendor | Varies by vendor | Varies by vendor |
| Bulk Send | Yes | Yes | Yes | Yes | No |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes | Yes | Yes | No | No |
Optica used a coordinator agreement to centralize employee support services
A clinical services provider adopted a coordinator agreement to protect PHI and define caregiver duties