Employee Customer Success Manager

Employment Agreement — Customer Success Manager

This Employment Agreement is entered into between Employer Name: and Employee Name: (collectively, the Parties) on the date of the last signature below.

Position and Term

Position: (Customer Success Manager) — Department:

Reporting Manager: . Anticipated Start Date: .

Employment Status: . Work Location: .

Compensation and Benefits

Base Salary (annual): $ payable in accordance with Employer's regular payroll practices. Eligible to participate in discretionary bonus programs described by Employer: .

Employee will be eligible for standard benefits subject to plan terms: . Vacation accrual and paid time off will follow Employer policy.

Duties and Performance

Employee shall perform duties customary to the position of Customer Success Manager, including but not limited to customer onboarding, account management, renewal and expansion strategies, cross‑functional coordination, and maintaining customer satisfaction metrics. Employee agrees to devote full business efforts to the duties and to comply with all lawful policies and procedures of Employer.

Performance expectations and key performance indicators (KPIs) will be provided in writing by the Reporting Manager within days of the Start Date.

Probation and Evaluation

The first months of employment shall be considered an initial evaluation period. During this period Employer will assess suitability for continued employment; continued employment is not guaranteed.

Confidentiality, Inventions, and Non-Solicitation

Employee shall sign and be bound by Employer's standard Confidentiality and Invention Assignment Agreement. Employee acknowledges that Employer's confidential information and trade secrets are valuable and agrees not to disclose or use such information except as required in performance of duties.

For a period of months following termination, Employee shall not directly solicit active customers or employees of Employer for purposes competitive with Employer, subject to reasonable exceptions described in the Confidentiality and Invention Assignment Agreement.

Termination

Employment is at-will and may be terminated by either party at any time, with or without cause, and with or without prior notice, unless a separate written agreement signed by both parties specifies otherwise.

Employer may terminate immediately for cause, including but not limited to fraud, willful misconduct, material breach of policies, or unauthorized disclosure of confidential information.

Legal Disclosures

At-Will Employment Statement: Employee acknowledges that employment with Employer is at-will and that nothing in this Agreement, Employer policies, benefit plans, or other communications shall be construed to create any contractual obligation for continued employment for any specified term, except as explicitly set forth in a separate written agreement signed by an authorized representative of Employer.

Equal Opportunity Statement: Employer is an equal opportunity employer. Decisions regarding recruitment, hiring, promotion, compensation, benefits and other terms of employment are made without regard to protected characteristics as defined by applicable law.

Personal Information

Employment History

Dates Employed: From to .

Dates Employed: From to .

Education

Graduation Date:

Professional References

Applicant Certification and Authorizations

I certify that all information provided in this Agreement and any accompanying documents is true and complete to the best of my knowledge. I understand that false statements or omissions may be grounds for refusal of employment or immediate termination of employment.

Authorization to Contact Previous Employers and Conduct Background Checks: I authorize Employer and its agents to contact my previous employers, references and educational institutions and to conduct background and consumer reports as permitted by applicable law. I consent to such investigations and certify that I have disclosed all prior criminal convictions in the space below. I understand employment is contingent upon satisfactory background checks as determined by Employer.

Consent to Background Check: I consent to background and reference checks as described above.

Acknowledgement of At-Will Employment and EEO: I acknowledge the at-will employment statement and equal opportunity policy included in this Agreement.

Applicant Certification Statement

I certify under penalty of perjury that the information provided is true and correct. I understand that this Agreement, employer policies, and other documents may be kept in my personnel file and that I may be required to provide documentation of identity and eligibility to work as required by law.

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