Scope of Services
Define types of visits (urgent, preventive, follow-up), clinical activities permitted, hours of availability, expected response times, and any limitations on procedures or referrals to ensure mutual expectations are clear.
Using an Employee DispatchHealth Agreement clarifies roles, payment arrangements, and data handling, and helps manage liability and HIPAA obligations. A written agreement reduces ambiguity about on-site care logistics, consent, and billing responsibilities for both employers and clinical vendors.
Typical users include HR teams, occupational health managers, and DispatchHealth program administrators coordinating employee medical services.
Use the agreement when arranging recurring program services, one-off visits, or managed care events that involve employees.
Human resources directors who approve workplace medical programs use this agreement to set scope, payment terms, and privacy expectations. They ensure compliance with employer policies, coordinate employee notices, and retain records for benefits and potential audits.
Account managers at DispatchHealth or similar vendors use the form to document service coverage, clinician responsibilities, billing contacts, and escalation procedures. They rely on clear contract terms to coordinate staffing, handle claims, and resolve clinical or billing disputes promptly.
Define types of visits (urgent, preventive, follow-up), clinical activities permitted, hours of availability, expected response times, and any limitations on procedures or referrals to ensure mutual expectations are clear.
State who is responsible for charges, whether services bill insurance or are employer-funded, billing codes, invoicing intervals, dispute procedures, and any caps or retainer amounts.
Include HIPAA-compliant language, patient consent for treatment and data sharing, a business associate agreement if PHI is exchanged, and data retention and access controls and audit logging.
Specify indemnification boundaries, insurance requirements for clinicians, limits of employer liability, and procedures for incident reporting and legal claims to allocate risk between parties promptly and appropriately.
Cover scheduling, clinician identification and credential verification, on-site access procedures, PPE and equipment responsibilities, cancellation windows, and emergency response protocols including after-hours coordination and contact escalation lists.
Define termination rights, notice periods, cause vs. convenience termination, unwinding responsibilities, and how amendments are executed and documented to preserve enforceability including signature requirements and effective dates.
| Field | Configuration |
|---|---|
| Signer Authentication | Email link by default; SMS code option for higher assurance |
| Document Format | Upload PDF or Word DOCX; preserve original formatting |
| Field Types | Signature, date, initial, text, dropdown, conditional fields |
| Retention Settings | Automated archiving with audit trail and export capability |
Technical considerations for eSigning and eSubmission of the Employee DispatchHealth Agreement in employer systems.
Agreed start date becomes operative on MM/DD/YYYY
Invoices typically sent within 30 days of service
Submit insurance claims per payer deadlines, often 30–90 days
Retain signed consents while records are active
Respond to HIPAA requests within 30 days when applicable
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | 7-day trial | Varies | Varies | Varies | Varies |
| Bulk Send | Yes | Yes | Yes | Yes | No |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes | Yes | Yes | No | No |
| Envelope Cap | No cap | 100 envelopes/user/year | Varies | Varies | Varies |