Service Scope
Describe the DRaaS services, included systems and data types, and explicit exclusions to avoid scope creep and disputes over coverage.
A clear Employee DRaaS Agreement reduces operational ambiguity during outages, protects sensitive information, and sets measurable service expectations for recovery and access. It establishes legal responsibilities and helps demonstrate compliance with regulatory frameworks that cover data protection and incident response.
The agreement is completed by organizational representatives responsible for IT, security, HR, procurement, or legal functions who coordinate employee access and service delivery.
Final signatures should come from authorized signatories named in the agreement, typically a department head and a company officer or delegate.
Typically signs for operational acceptance of DR capabilities, confirms technical readiness, and authorizes employee access scopes. This signer ensures backup and restoration procedures align with organizational RTO/RPO targets.
Signs for employment and policy alignment, confirms role-based permissions for employees, and accepts any confidentiality obligations or employee-specific terms. Legal review ensures liability and indemnity language is appropriate.
During a data center outage, clinicians needed rapid access to patient records to continue care.
A ransomware event required controlled staff access to restored systems.
Describe the DRaaS services, included systems and data types, and explicit exclusions to avoid scope creep and disputes over coverage.
Specify role-based access, authentication methods (MFA), account provisioning and deprovisioning timelines to limit unauthorized access risks.
Include measurable RTO and RPO targets, availability percentages, and remedies or credits for missed recovery commitments.
Mandate encryption standards, vulnerability management, incident reporting timelines, and proof of security certifications where applicable.
Attach required regulatory addenda such as HIPAA BAAs, PCI requirements, or sector-specific obligations and testing schedules.
Define termination triggers, data return or destruction procedures, and transitional assistance obligations following contract end.
| Field | Configuration |
|---|---|
| Authentication Method | Email link with optional SMS OTP |
| Signing Order | Sequential signer order for approvals |
| Audit Trail | Enable full event logging and timestamps |
| Retention Settings | Retain signed PDF and metadata indefinitely |
Choose delivery channels and integrations that match existing systems and meet compliance needs.
Consider platforms that support PDF/DOCX, offer audit trails, and integrate with your CRM or document storage to streamline routing and retention.
Date when rights and obligations commence
Schedule yearly review of SLA and access lists
Retain 3 years from hire or 1 year after termination
Retain HIPAA records for 6 years
Retain for at least 3–7 years post-termination
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | 7-day free trial | Varies by plan | Varies by plan | Varies by plan | Varies by plan |
| Bulk Send | Yes | Yes | Yes | Yes | Varies |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes | Yes | Yes | No | No |