Scope of Work
Define duties, daily tasks, permitted actions, hours, shift coverage, and metrics used to evaluate moderation performance.
A formal contract clarifies duties, reduces legal risk, enables consistent enforcement of content policies, and documents expectations for confidentiality and data protection. Clear terms support HR processes, allow lawful electronic signing under ESIGN/UETA, and help protect both the employer and the moderator when difficult content and fast decisions are involved.
Employers and internal teams adopt Employee Moderator Contracts to standardize moderation roles and protect sensitive data across platforms.
The document also suits staffing vendors and contractors when converting role definitions into a binding employment or engagement agreement.
Define duties, daily tasks, permitted actions, hours, shift coverage, and metrics used to evaluate moderation performance.
Reference the company moderation policy, prohibited categories, escalation paths, and acceptable discretionary authority for takedown or warning actions.
Non-disclosure obligations covering user data, internal training materials, proprietary tools, and any special data categories such as health information.
Specify permitted data access, retention limits, secure tool requirements, and whether HIPAA or FERPA protections apply in specific workflows.
Provide supervised training, access to mental health resources, limits on continuous exposure to graphic content, and policies for decompression.
State progressive discipline, grounds for immediate termination (e.g., deliberate policy breaches), and severance or notice provisions if applicable.
| Field | Configuration |
|---|---|
| Authentication | Email link or SMS code; use stronger ID verification for sensitive data. |
| Notifications | Enable signer and admin email alerts on completion and pending items. |
| Reminders | Set automatic reminders at custom intervals until signed. |
| Archive Location | Save final PDF to secure cloud storage with access controls. |
Choose a signing platform that supports audit trails, secure storage, and the authentication level required for your data classification.
Ensure the solution meets legal and regulatory needs — for example, obtain a Business Associate Agreement when processing protected health information — and retain audit logs to satisfy ESIGN/UETA record retention requirements.
Require signed return before start date or within a defined onboarding window.
Complete training and tool access within first 14 days of employment.
Conduct performance review at 30, 60, or 90 days as specified.
Confirm receipt and acceptance of moderation policies before independent work.
Store executed contract per company retention policy and legal requirements.
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | 7-day trial | Verify | Verify | Verify | Verify |
| Bulk Send | Yes (Business Premium) | Verify | Verify | Verify | Verify |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| Envelope Cap | No cap | 100 envelopes/user/year | Verify | Verify | Verify |