Employee Service Level Agreement

EMPLOYEE SERVICE LEVEL AGREEMENT

Personal Information

Position Information

Intended Start Date:   Salary (regular gross): $

Full-time    Part-time    Contingent/Contractor

Service Level Responsibilities

The Employee shall perform duties in accordance with the job description and the performance metrics set forth below. Employee agrees to maintain availability for assigned responsibilities during scheduled hours, and to perform work with the skill, care, and diligence consistent with the role. The Parties agree the primary responsibilities include:

Standard Availability Window:    Expected Response Time for Priority Issues:

On-call expectation: Employee may be required to participate in on-call rotation.    Overtime compensation or alternative time off to be provided as follows:

Performance Metrics and Reporting

Performance shall be assessed against specific measurable indicators. The primary metrics, targets, and measurement cadence are:

Escalation, Remedies and Performance Improvement

If performance fails to meet agreed service levels, the Employer will document deficiencies and proceed with progressive steps including written notice, performance improvement plan (PIP), and other corrective action. Failure to remedy material breaches within the PIP period may result in termination for cause or other disciplinary action permitted by policy and law.

Confidentiality and Intellectual Property

Employee acknowledges access to confidential information and agrees that all work product, inventions, and proprietary materials developed in the course of employment are the exclusive property of the Employer. Employee shall not disclose confidential information during or after employment except as required for performance of duties or as required by law.

Term and Termination

The Agreement commences on the Start Date and continues until terminated by either party consistent with Company policy and applicable law. Either party may terminate employment with the notice period set below, subject to any applicable contractual rights.

Notice Period for Termination:    Agreement Term (if fixed-term):

Legal Disclosures

At-Will Employment: Unless otherwise provided in a separate written agreement signed by an authorized representative of the Employer, employment is at-will and may be terminated by either party at any time, with or without cause and with or without notice.

Equal Employment Opportunity: Employer maintains an equal opportunity policy and will not discriminate on basis of protected characteristics as required by law. Reasonable accommodations will be provided as appropriate.

Employment History

Employment Dates:    Reason for Leaving:

Employment Dates:    Reason for Leaving:

Education

References

Background Checks and Authorizations

I authorize the Employer to contact my prior employers and references and to conduct background checks, including but not limited to employment verification, criminal background checks, and education verification, as permitted by law. I understand that employment is contingent upon satisfactory completion of required checks where applicable.

I authorize contact of prior employers and professional references.    I consent to the Employer conducting background checks as described above.

Applicant Certification

I certify that all information provided in this Agreement and in any attachments is true, complete, and correct to the best of my knowledge. I understand that falsification, omission, or misrepresentation of information may result in disciplinary action up to and including termination.

I acknowledge receipt and acceptance of the Service Level expectations and agree to perform duties in accordance with the terms set forth herein. I understand that this Agreement may be amended only in writing signed by both parties.

Governing Provisions

This Agreement constitutes the complete understanding between the parties regarding the subject matter and supersedes prior representations and agreements. Any dispute arising under this Agreement shall be subject to applicable law and the Employer’s dispute resolution procedures.

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