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Application for New Electrical Service Connections

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APPLICATION FOR NEW ELECTRICAL SERVICE CONNECTIONS

Please complete, scan and email your application to the BC Hydro regional office nearest to your service location:

Please include service address, permit no., and reference no. (if available) in the subject line of the email.

Lower Mainland-Burnaby: lmc.declarations@bchydro.com    S. Van Island-Victoria: svi.declarations@bchydro.com

Lower Mainland-Surrey: fv.declarations@bchydro.com    N. Van Island-Nanaimo: nvi.declarations@bchydro.com

BC Interior- Kamloops, Prince George, Vernon: int.declarations@bchydro.com

If you are unsure of which BC Hydro regional office to email this document to, please phone 1-877-520-1355 to hear a list of areas covered by each regional office.

If you require assistance when filling out this form, please call 1-877-520-1355 between 8:00 a.m. and 4:00 p.m. Monday to Friday to speak to a BC Hydro Representative.

I. SERVICE INFORMATION

Last Name: First Name:

Legal or Registered name of Company (if applicable)

Service Address:

Town or City: Province: Postal Code:

Legal Description of Service Location: Lot # Plan#

Billing Address (if different than Service Address):

Town or City: Province: Postal Code:

Billing Address (if outside of Canada):

Home Phone: Work Phone:

Cell: Email address:

II. REFERENCE DATA

a) Spouse or Partner (for Residential Requests only)

Last Name: First Name:

Address:

Town or City: Province: Postal Code:

Home Phone: Work Phone:

Cell: Email address:

b) Employer (for Residential Request only)

Name of Company:

Position:

Address:

Town or City: Province: Postal Code:

Home Phone: Work Phone:

Cell: Email address:

c) Personal Reference (for Residential Request only)

Last Name: First Name:

Address:

Town or City: Province: Postal Code:

Home Phone: Work Phone:

Cell: Email address:

d) Principal Partner (for Commercial/Industrial Request only)

Last Name: First Name:

Address:

Town or City: Province: Postal Code:

Home Phone: Work Phone:

Cell: Email address:

e) Financial Institution (for Commercial/Industrial Request only)

Financial Institution:

Address:

Town or City: Province: Postal Code:

Country: Phone: Contact Name:

III. ADDITIONAL CONTACT INFORMATION

a) General Contractor

Contact Name:

Name of Company:

Address:

Town or City: Province: Postal Code:

Phone: Cell:

Email address:

b) Electrical Contractor

Contact Name:

Name of Company:

Address:

Town or City: Province: Postal Code:

Phone: Cell:

Email address:

c) Other (please specify e.g. developer, consultant, etc. if applicable)

Contact Name:

Name of Company:

Address:

Town or City: Province: Postal Code:

Phone: Cell:

Email address:

IV. SERVICE DETAILS

Type of Service:

Directions to Site (for remote locations):

Is house under construction?

If NO, has the location been staked? Date location to be staked:

If YES, indicate construction stage:

Location of house (in metres): From property line at road m    From property line at side m

Please indicate distance of nearest power line to your property:

Pole identification tag number:

Date service required: Year: Month: Day:

120/240 Volt Main switch size: amps

IF SERVICE REQUIRED IS GREATER THAN 200 amps or voltage is not 120/240, please complete the section below.

Number of hours of operation/day: Number of operational days/week:

Largest Motor size: hp    Average Operating Demand: kW

Code Peak Demand: kW    Time of Day of Peak Demand:

Building Heated by: If Other, please specify

Load Details

Connected kW

Electric Heating Load kW

Lighting Load kW

Motor Load kW

Air Conditioning Load kW

Other Load, specify: kW

Total Connected Load kW

Proposed Future Load kW

Metering Information

Number of Meters Required

Wire Size

CT Type

CT Lugs – Conductor Size X

Meter Cabinet

Temporary Master Metering Required?

AGREEMENT:

The undersigned by applying for service and submitting this Application acknowledges an obligation to pay for service provided by BC Hydro in accordance with this Application and the electric tariff as amended or replaced from time to time for inspection at any general office of BC Hydro.

Signature of applicant

Enter text✕

What this application is and when it’s used

The Application for New Electrical Service Connections is a formal utility application used to request establishment of electrical service at a residential, commercial, or industrial address. It collects customer identification, property location, service type, load requirements, and payment and billing preferences. Utilities use the completed application to determine service availability, design the connection, assess fees, and schedule installation or inspection. The form often requires proof of ownership or authorization, site plans for new construction, and may trigger permits or third-party inspections depending on jurisdiction and local building codes.

Why accurate completion matters

Completing this application accurately speeds utility review, ensures correct equipment sizing, and prevents installation delays. It establishes customer responsibility for charges and required permits, and provides a documented record for dispute resolution and future service changes under ESIGN and state e-signature laws.

Why accurate completion matters

Typical applicants and submitting parties

Applicants include property owners, tenants with landlord authorization, licensed contractors, and developers submitting requests for new or upgraded electrical service.

  • Residential property owners requesting new meter installation or temporary construction power.
  • Commercial landlords arranging service for tenants, including multi-unit buildings and retail spaces.
  • Licensed electricians and contractors applying on behalf of clients for load assessments and service upgrades.

Municipalities and utility planners also use aggregated application data to forecast demand and schedule infrastructure work.

Core sections every professional application should include

Essential sections guide applicants through identification, site details, electrical load, preferred schedule, permits, and billing information to facilitate accurate utility processing and installation planning.

Applicant Details

Provide full legal name, contact phone, email, proof of identity or business registration, and authorized signatory information. Accurate names prevent billing and ownership disputes after connection.

Service Location

Enter precise street address, unit or parcel identifier, GPS coordinates if available, and nearest pole or transformer designation. Utilities need exact location for site assessments and permitting.

Load Data

List anticipated connected load in kW or amps, motor starting loads, and any special equipment (EV chargers, HVAC, elevators). Correct load data ensures proper service size and transformer selection.

Permits & Plans

Attach site plans, line diagrams, one-line electrical drawings, and building permits if required. Detailed plans reduce back-and-forth and speed inspection and approval processes with local authorities.

Billing & Deposits

Specify billing name, service commencement billing cycle, preferred payment method, and any deposit or guarantee. Deposit amounts may depend on credit checks and anticipated load.

Scheduling Preferences

Provide preferred start dates, contractor contact details, and access instructions. Include blackout dates and any required coordination with other trades for safe, timely installations.

Required information at a glance

Customer Name: Full legal name as on ID.
Service Address: Complete address including unit and ZIP.
Contact Information: Phone number and email address.
Load Specifications: kW/amps, phase, expected peak demand.
Ownership Proof: Deed, lease, or authorization letter.
Supporting Documents: Site plans, one-line diagram, permits.

Step-by-step: completing and submitting the application

Follow these sequential steps to complete and submit the application correctly and avoid processing delays.

  • 01
    Gather Documents: Collect ID, ownership proof, site plans, and electrical specs.
  • 02
    Complete Form: Enter applicant, location, load, and billing details accurately.
  • 03
    Attach Files: Upload site plans, diagrams, permits, and contractor authorization.
  • 04
    Submit & Follow Up: Send to utility, note reference number, track inspection dates.

Configuring an online submission workflow

Configure an online application workflow to capture required fields, attachments, and automated routing to utility teams.

Application Field | Workflow Configuration Details Mapping of form field to validation, visibility, and routing actions
Applicant Identification (name, email, phone) Required; validate email format; route to customer service.
Service Address Field (street, unit, ZIP) Autocomplete address; require ZIP; attach GPS optional.
Electrical Load Details (kW/amps, phase) Numeric only; units required; conditional on service type.
Attachments and Permits Uploads (required) Accept PDF, DOCX, image formats; max 25MB per file.
Routing and Notifications (internal teams) Auto-route to engineering for load review; notify applicant by email.

Typical submission and approval flow

This section explains the typical submission flow from applicant completion through utility acceptance and installation scheduling.

  • Upload Application: Attach completed form and supporting documents online.
  • Verification: Utility reviews data, validates ownership and load information.
  • Site Assessment: Field crew or engineer schedules inspection and equipment assessment.
  • Service Activation: Coordinate installation date, meter set, and final meter reading.

Technical requirements for digital submission and signing

For electronic submission and signing, platforms should support secure uploads, audit trails, and conditional fields to match utility requirements.

  • Document Formats: PDF, DOCX, JPG accepted.
  • Authentication Options: Email link, SMS code, or multi-factor.
  • Audit Trail: Timestamp, IP, and signer actions recorded.

Common timelines and expected response windows

Typical processing timelines and applicant deadlines vary by utility and permit requirements; confirm local lead times before submitting.

Acknowledgement of Receipt by Utility:

Utility issues a receipt or reference number within 1–5 business days.

Engineering and Technical Review Period:

Usually five to fifteen business days depending on complexity.

Permit Approval and Inspection Scheduling:

May add seven to thirty days; coordinate with local building department.

Meter Installation and Activation Window:

Scheduled within contractor availability and material lead times.

Final Acceptance and Service Commencement:

Utility completes final checks and energizes service; customer billed from this date.

Common mistakes that slow approvals

  • Incomplete site addresses or incorrect parcel identifiers lead to site visit delays, misrouted crews, and permit rejections that extend installation timelines by weeks.
  • Underreporting electrical load or omitting high inrush devices (motors, EV chargers) can require service upgrades and additional fees after initial planning.
  • Failing to attach required permits, one-line diagrams, or contractor authorizations often causes application returns for correction and repeated resubmissions.
  • Using different legal names across documents or unsigned authorization letters can invalidate requests and obligate the applicant to resubmit corrected forms.

Potential penalties and operational risks

Delayed Service: Extra charges and schedule delays.
Incorrect Billing: Back-billing and penalties possible.
Permit Violations: Fines or work stoppage.
Safety Risks: Undersized equipment causes hazards.
Legal Liability: Unauthorized connections risk fines.
Application Rejection: Resubmission delays processing.

Real-world examples of digitized connection requests

Real implementations show how digital applications reduce turnaround and administrative burden for service connections across sectors.

Martin Properties

Martin Properties moved applications online for rental and service connections to eliminate paper and on-site signatures.

  • Resulted in faster approvals and fewer field visits.
  • Using a secure eSignature workflow allowed staff to collect accurate forms, attach site diagrams, and confirm scheduling without physical meetings; the change reduced coordination time and minimized missed inspections due to incomplete paperwork.

Fertility Centers of Illinois

Fertility Centers digitized intake and facility service requests to streamline meter changes and equipment installations across clinics.

  • Reduced paperwork and centralized records for audits.
  • A single digital form replaced paper packets, ensuring complete signatures, attached permits, and auditable timestamps for every installation. Central records simplified compliance checks and reduced administrative time spent reconciling physical files.

eSignature pricing and feature snapshot for application workflows

Compare common eSignature plan features and starting prices to evaluate cost and compliance for processing utility connection applications.

signNow DocuSign Adobe Sign PandaDoc HelloSign
Starting Price $8/user/mo $15/user/mo $14/user/mo $19/user/mo $15/user/mo
Free Trial 7-day free trial, no credit card required Varies by vendor Varies by vendor Varies by vendor Varies by vendor
Bulk Send Yes Yes Yes Yes No
Audit Trail Yes Yes Yes Yes Yes
HIPAA Compliant Yes Yes Yes No No
Envelope Cap No cap 100 envelopes/user/year Varies by plan Varies by plan Varies by plan

Who typically signs or authorizes the application

Property Owner

Property owners initiate most residential applications, providing evidence of ownership and accepting billing responsibility. They must ensure the application matches title or mortgage documentation, authorize contractors when necessary, and confirm access for inspections to prevent scheduling delays.

Licensed Contractor

Licensed electricians or contractors often submit on behalf of customers, supplying technical load data, one-line diagrams, and contractor authorization. They coordinate inspections, ensure code compliance, and may be required to provide licensing and insurance documentation during utility review.

Practical tips to avoid rework and speed approval

Follow practical steps to improve application accuracy and minimize processing time and inspection conflicts effectively.

Double-check measured load and equipment specifications
Verify connected kW/amp values, list motor starting currents, and confirm diversity factors. Ask electricians to provide stamped one-line diagrams when required; inaccurate load entries commonly lead to undersized service and costly retrofits.
Attach clear, labeled site plans and diagrams
Provide scaled site plans showing meter location, service routing, and distances to nearest pole or transformer. Label uploaded files with applicant name and document type to aid reviewers. Unclear plans cause scheduling and safety delays.
Confirm authorization and ownership documentation is included
Include deeds, lease agreements, or signed authorization letters when a third party applies. Ensure signer names match legal documents; discrepancies may require notarized affidavits and slow approval. Keep copies for site personnel and billing reconciliation.
Coordinate scheduling with contractors and inspectors early
Provide multiple preferred start dates, contractor contact info, and access instructions. Early coordination prevents missed inspections and rework. Note seasonal or material lead-time issues that can affect meter installation and transformer availability.

Key milestones from submission to energized service

Sequential milestones track the application from submission to energized service and final billing adjustments accurately.

01

Submission Received

Utility issues reference number and confirms completeness check.

02

Technical Review

Engineering verifies load data and design requirements.

03

Permit & Inspection

Permits obtained and inspection scheduled by local authority.

04

Activation & Billing

Service energized and billing account opened or updated.

Answers to frequently asked questions

Answers to common questions about completing, signing, and submitting the application and resolving typical processing issues.


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