HR Addendum SLA

HR ADDENDUM — SERVICE LEVEL AGREEMENT (SLA)

This HR Addendum Service Level Agreement (SLA) is entered into by and between:

Employer Name:     Employee Name:

Effective Date:

RECITALS

WHEREAS, the parties maintain an employment relationship governed by an existing employment agreement or offer letter; and

WHEREAS, the parties desire to document specific HR service commitments, response times, reporting obligations, and escalation procedures applicable to the employee named above.

PERSONAL INFORMATION

POSITION INFORMATION

EMPLOYMENT HISTORY

Employer 1

Dates Employed: From to

Employer 2

Dates Employed: From to

EDUCATION

REFERENCES

Reference 1

Reference 2

Reference 3

SCOPE OF HR SERVICES

The Employer will provide the HR services and satisfy the service levels set forth below for the Employee during the term of employment. The parties acknowledge that these service commitments are administrative obligations and do not alter the fundamental terms of employment except where explicitly stated herein.

SERVICE LEVELS

1. Onboarding: Initial HR response to onboarding inquiries within business days; completion of standard onboarding tasks within business days from effective date.

2. Payroll Inquiries: Acknowledgement within hours and resolution or documented status update within business days.

3. Benefits Enrollment and Changes: Acknowledgement of requests within business days; enrollment changes effective by the next applicable plan processing date unless otherwise specified.

4. Leave of Absence Requests: Initial determination and acknowledgment within business days and final determination or need for additional information within business days.

5. Background Checks and Employment Verifications: Initiation within business days of request and completion within a commercially reasonable period dependent on third-party vendor timing; Employer will notify Employee of any adverse result prior to final action.

6. Termination and Final Pay Processing: Final pay and required documentation prepared and delivered to payroll for processing within business days of separation date.

7. Performance Review Scheduling: Scheduling coordination within business days of manager request.

8. Policy Interpretation and Guidance: HR will respond to written policy interpretation requests within business days.

MEASUREMENT, REPORTING, AND ESCALATION

HR will maintain records sufficient to measure compliance with the foregoing service levels. Reports will be provided to the Employee or manager upon request and shall be produced at a minimum frequency of .

Escalation procedure: If an SLA response or resolution target is not met, the matter will be escalated to the HR contact above. If unresolved within business days after escalation, the matter will be escalated to the next-level HR leader identified in writing.

REMEDIES; LIMITATIONS

Remedies for failure to meet a service level are limited to corrective action, expedited handling of the outstanding matter, and escalation as described above. No penalty, fee, or employment action will be imposed based solely on missed administrative targets unless such failure constitutes a material breach of written policy or applicable law.

CONFIDENTIALITY AND DATA PROTECTION

All personal data processed under this Addendum shall be treated as confidential and handled in accordance with the Employer's data protection policies and applicable law. HR will limit access to employee records to personnel with a legitimate business need.

I authorize the Employer to conduct background checks, employment verifications, and to contact the references listed above. I certify that the information provided is true and complete for purposes of such checks.

LEGAL DISCLOSURES

At-Will Employment: Nothing in this Addendum shall be construed to alter the at-will nature of the employment relationship if applicable. Either party may terminate the employment relationship at any time in accordance with applicable law and written agreements.

Equal Employment Opportunity: Employer is an equal opportunity employer. Employment decisions will be made without regard to protected characteristics under applicable law.

Amendment and Severability: This Addendum may be amended only by a written instrument executed by both parties. If any provision is found invalid or unenforceable, the remaining provisions shall continue in full force and effect.

APPLICANT / EMPLOYEE CERTIFICATION

I certify that the information I have provided on this form and in connection with this Addendum is true and complete to the best of my knowledge. I understand that any material misrepresentation or omission may be grounds for disciplinary action, up to and including termination of employment.

Authorization: By signing below, the Employee acknowledges receipt of this HR Addendum SLA, accepts the service levels and obligations described, and consents to the authorizations set forth herein.

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