Contact Details
Primary and secondary contacts, phone numbers, emails, and escalation contacts for payroll, benefits, and HR inquiries.
A consistent packet reduces onboarding delays, creates a clear record of client expectations and permissions, and helps meet industry and federal compliance obligations such as ESIGN and UETA for electronic acceptance.
Different roles inside the client and provider organizations complete parts of the packet at onboarding.
Assigning the right people up front reduces rework and accelerates setup.
| Field | Configuration |
|---|---|
| Template | Create reusable packet templates for client tiers to ensure consistency. |
| Conditional Fields | Show or hide fields based on client answers to prevent irrelevant requests. |
| Authentication | Require email or SMS verification; escalate to KBA for higher-risk items. |
| Auto-Reminders | Schedule reminders and set expiration windows to accelerate completion. |
Choose a platform that supports required document formats, authentication methods, and integrations with your HR systems.
Send the packet at engagement or pre-start to avoid onboarding delays.
Employer must complete Section 2 within 3 business days of hire per 8 CFR §274a.2.
Allow payroll vendors at least one full payroll cycle before first pay date.
Open enrollment windows must be met to avoid coverage gaps per plan rules.
Collect W-9s when requested to avoid backup withholding and reporting delays.
Client signs engagement terms and returns the packet for setup.
Provider receives company details, charts of accounts, and contacts for system setup.
Accounts and payroll/benefits connections are configured and tested.
First payroll and service delivery run under client agreement.
Primary and secondary contacts, phone numbers, emails, and escalation contacts for payroll, benefits, and HR inquiries.
Billing address, purchase order numbers if applicable, billing contact, and preferred payment method or remittance instructions.
A clear description of services, frequency, SLAs, deliverables, and any excluded items to avoid scope creep.
Privacy, data retention, and security clauses describing how client personnel data will be protected and stored.
Explicit client permissions for payroll tax filings, ACH debits, benefits enrollment, and third-party data sharing.
Designated signature blocks for authorized client signers and provider representatives with signature dates and role titles.
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | 7-day free trial | Varies by vendor | Varies by vendor | Varies by vendor | Varies by vendor |
| Bulk Send | Yes | Varies by plan | Varies by plan | Varies by plan | Varies by plan |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| Envelope Cap | No cap | 100 envelopes/user/year | Varies | Varies | Varies |
Their team needed a simple, repeatable onboarding packet to hand to customers online.
A small property manager wanted to execute vendor and tenant setup remotely.