Scope of Services
Describe specific HR functions provided (e.g., payroll processing, benefits administration, recruiting support), deliverables, expected response times, and any excluded services to set clear operational boundaries.
A written agreement sets expectations, speeds activation, and limits legal exposure by documenting scope, security obligations, and payment terms. It helps maintain continuity of HR operations while protecting employee privacy and organizational compliance.
Different teams and external providers may be involved depending on the organization size and the contingency scope.
Assign clear internal ownership for activating the agreement and designate points of contact for the provider and the client to avoid delays during activation.
| Field | Configuration |
|---|---|
| Signer order | Sequential: Employer → Provider → Legal |
| Authentication | Email link plus SMS code for added signer attribution |
| Required fields | Name, signature, date, initial subclauses where changes allowed |
| Retention copy | Auto-deliver signed PDF and certificate to both parties |
Choose an eSignature platform that preserves an uneditable signed PDF and an audit trail while supporting required authentication methods.
Ensure the chosen platform can produce a Certificate of Completion and supports compliance needs such as HIPAA (BAA) or 21 CFR Part 11 where applicable.
Describe specific HR functions provided (e.g., payroll processing, benefits administration, recruiting support), deliverables, expected response times, and any excluded services to set clear operational boundaries.
State the precise activation triggers and required notice period, including format (email, written) and emergency escalation contacts to ensure timely mobilization.
Detail rates (hourly or project), invoicing cadence, late payment remedies, and any fees for expedited onboarding or overtime to avoid billing disputes.
Require technical and administrative safeguards, encryption for PHI where applicable, and a Business Associate Agreement (BAA) if the provider handles protected health information.
Specify required clearances, credential verification, and ongoing monitoring obligations for contingent workers who access sensitive HR systems or employee records.
Allocate responsibility for breaches, payroll errors, and employment law violations; limit liability to a defined cap where appropriate and include indemnification terms.
Clearly set effective date and termination notice period to avoid automatic renewals.
Specify Net terms (e.g., Net 30) and late fee rates to manage cash flow.
Retain for 3 years after hire or 1 year after termination (8 CFR §274a.2).
Keep related records for 6 years from creation or last effective date (45 CFR §164.530(j)).
Maintain payroll and contractor records per IRS guidance, generally 3 years from filing (IRC §6501(a)).
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | 7-day free trial | Varies by plan | Varies by plan | Varies by plan | Varies by plan |
| Bulk Send | Yes | Yes | Yes | Yes | No |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes | Yes | Yes | No | No |
Optica needed rapid payroll continuity during a merger period
A healthcare provider required HIPAA-aware HR support during a temporary staffing shortage