Scope of Services
Detailed list of hosted HR functions, deliverables, and service-level expectations to avoid scope drift.
A written HR Hosting Program clarifies responsibilities, documents compliance controls, reduces operational ambiguity, and creates an auditable trail for employment records and privacy requirements under ESIGN and other statutes.
The final signers are usually an authorized officer of the employer and an authorized representative of the hosting vendor; in some cases HR managers or procurement directors sign depending on internal delegation.
Detailed list of hosted HR functions, deliverables, and service-level expectations to avoid scope drift.
Which HR records are processed (PII, payroll, benefits, medical) and the protection required for each category.
Encryption, access management, logging, and incident response expectations tied to audit requirements.
Which party manages HIPAA, state data breach notifications, wage-and-hour records, and regulatory reporting.
Record retention timeline, secure deletion procedures, and responsibilities on contract termination.
Approved signing sequence, acceptable eSignature methods, authentication expectations, and archival practice.
| Field | Configuration |
|---|---|
| Signer Roles | Order-based routing by title or role |
| Authentication | Email link, SMS code, or stronger MFA |
| Conditional Fields | Show fields only when relevant conditions are met |
| Audit Trail | Enable IP, timestamp, and action logging |
Ensure the provider can support required controls such as TLS, AES-256 encryption, audit trails, and any BAA or 21 CFR Part 11 needs before production use.
Allow 5–10 business days for legal and security review
Typical 7–14 day signing period
Store signed records immediately after completion
Issue renewal alerts 60–90 days before expiration
Notify stakeholders within required state timeframes
Negotiate and sign master agreement and SOWs
Connect HRIS, SSO, and document storage
Map retention and disclosure policies to workflows
Begin processing real records under monitoring
Small private employer uses hosted payroll for multi-state staff
Healthcare provider required PHI segregation and BAA
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | 7-day free trial, no credit card | Varies by vendor | Varies by vendor | Varies by vendor | Varies by vendor |
| Bulk Send | Yes | Yes | Yes | Yes | Yes |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes | Yes | Yes | No | No |