Scope of Services
Precise description of tasks (payroll, benefits, recruiting, onboarding) and any exclusions, including frequency, delivery media, and reporting cadence.
A clear policy reduces legal and operational risk by documenting responsibilities, compliance obligations, data protections, and service-level expectations. It helps ensure consistent handling of employee records, supports regulatory retention requirements, and establishes remedies and transition protocols if the vendor fails to perform or if the employer brings functions back in-house.
Policies provide a single reference for operational teams, vendor management, and auditors to confirm where duties and liabilities reside.
Precise description of tasks (payroll, benefits, recruiting, onboarding) and any exclusions, including frequency, delivery media, and reporting cadence.
Standards for storage, transmission, access controls, encryption, breach response, and any required technical certifications or audits.
Vendor duties to comply with ESIGN, UETA, HIPAA where applicable, wage-and-hour laws, tax filing obligations, and any industry-specific regulations.
Performance metrics, uptime expectations, error correction timelines, and remedies or credits for missed service-level commitments.
Fee schedule, invoicing timing, dispute resolution for charges, and transition costs for offboarding or data return.
Notice periods, data export formats, assistance obligations during transition, and post-termination access to archived records.
| Field | Configuration |
|---|---|
| Template | Create reusable policy template with locked clauses where needed |
| Signer Order | Define signing sequence and parallel signers |
| Authentication | Choose email, SMS OTP, or advanced authentication |
| Archive | Auto-save signed PDF with audit trail |
Ensure the platform provides secure storage, exportable audit reports, and role-based access to comply with vendor management and audit requirements.
Policy takes effect on the stated date; notice periods for changes should be specified
Allow at least one full payroll cycle plus one week for provider cutover
Set due dates and dispute deadlines in the fee section
Schedule annual review or sooner for regulatory changes
Retention periods begin on the effective date or termination, whichever applies
The interface simplified vendor onboarding and reduced errors in payroll handoffs
The vendor integration handled benefits admin and secure document exchange
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | 7-day free trial | Varies by vendor | Varies by vendor | Varies by vendor | Varies by vendor |
| Bulk Send | Yes | Yes | Yes | Yes | No |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes | Yes | Yes | No | No |