HR Remote Support Agreement

HR Remote Support Agreement

This Remote Support Agreement (the "Agreement") is entered into by and between Employer Name: and Remote Support Provider Name: . Effective Date: .

Recitals

WHEREAS, Employer engages in operations requiring remote technical support and assistance; and WHEREAS, Provider possesses the knowledge and ability to deliver remote support services under the terms and conditions set forth herein. The parties agree as follows.

Personal Information

Position & Assignment Information

Anticipated Start Date: Compensation: Pay Frequency:

Scope of Services

Provider shall perform remote support services that include but are not limited to: remote troubleshooting of hardware and software, system configuration, user support, incident triage and escalation, scheduled maintenance, and documentation of support activity. Provider agrees to follow Employer's remote access protocols and change management procedures.

Equipment, Access & Security

Employer will provide or authorize access to necessary systems and equipment as specified in the attached equipment schedule. Provider shall maintain industry-standard security measures, use only Employer-approved remote access tools, and immediately report any unauthorized access or suspected data breach to Employer.

Confidentiality & Data Protection

Provider shall treat all Employer information as Confidential Information. Provider agrees to (a) implement reasonable technical and organizational safeguards, (b) use Confidential Information solely to perform services under this Agreement, and (c) return or destroy Confidential Information upon termination. Provider shall comply with applicable data protection laws and Employer's privacy policies.

Work Schedule, Availability & Response Time

Provider will be available during the agreed support hours and will maintain a maximum initial response time of the period specified below for incidents.

Standard Support Hours: Initial Response Time:

Compensation & Expense Reimbursement

Employer shall compensate Provider as set forth above. Out-of-pocket expenses pre-approved by Employer will be reimbursed upon submission of itemized receipts. Provider is responsible for all taxes unless otherwise agreed in writing.

Term, Termination & Notice

This Agreement shall commence on the Effective Date and continue until terminated by either party with written notice as provided below. Employer may terminate for convenience with 14 days' written notice. Employer may terminate immediately for material breach, security violation, or unauthorized disclosure of Confidential Information. Provider may terminate upon 30 days' written notice.

Notice Period for Employer (days): Notice Period for Provider (days):

Intellectual Property

All work product, deliverables, documentation, custom scripts, and materials created by Provider in connection with the services shall be considered work made for hire and assigned to Employer. Provider hereby assigns all right, title, and interest in such work product to Employer and will execute any documents necessary to effectuate such assignment.

Compliance, Policies & At-Will Employment

Provider agrees to comply with Employer's written policies, acceptable use policies, security protocols, and any other applicable workplace policies. If Provider is engaged as an employee, employment is on an at-will basis, meaning either Employer or Provider may terminate the employment relationship at any time for any lawful reason.

Equal Opportunity Statement: Employer is an equal opportunity employer. Decisions regarding recruitment, hiring, training, promotion, transfer, and other employment-related decisions are made without regard to protected characteristics.

Representations, Background Checks & Authorization

Provider represents that all information provided to Employer is true, accurate, and complete. Provider authorizes Employer to contact prior employers and references and to obtain background checks where permitted by law.

I authorize Employer to conduct background checks, reference checks, and verify employment history.

I authorize Employer to contact my previous employers and references for purposes of verification and evaluation.

Indemnification & Limitation of Liability

Provider will indemnify and hold Employer harmless from claims arising from Provider's gross negligence or willful misconduct. Except for breach of confidentiality or willful misconduct, neither party shall be liable for consequential or incidental damages; aggregate liability shall be limited to direct damages up to the total amounts paid to Provider in the prior twelve months.

Notices

Notices under this Agreement shall be in writing and delivered to the addresses below by hand, courier, or certified mail.

Miscellaneous Provisions

Governing Law: This Agreement shall be governed by the laws of the jurisdiction specified by the parties. Any dispute arising under this Agreement shall be resolved by the dispute resolution mechanism agreed below.

Entire Agreement: This Agreement, together with any attachments and statements of work, constitutes the entire understanding between the parties and supersedes prior agreements related to remote support services.

Employment History (most recent first)

From: To:

From: To:

Education

Professional References

Applicant Certification & Acknowledgments

I certify that all information provided in this Agreement and in any supporting documents is true, complete, and accurate to the best of my knowledge. I understand that falsification may be grounds for termination. I acknowledge that I have received, read, and will comply with Employer's remote work and security policies.

I acknowledge receipt of Employer's remote work, security, and acceptable use policies.

Acknowledgment of Accuracy

Signatures

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