Scope of Services
Describe services in measurable terms (hours/month, deliverables, response SLAs). Avoid vague phrases; tie examples to measurable outputs.
A retainer clarifies ongoing responsibilities and costs, reduces scope disputes, preserves institutional knowledge, and supports compliance with employment and benefits rules while enabling predictable budgeting and resource planning.
Parties vary by size and structure; agreements adapt to internal or external HR models.
Agreements are commonly tailored to the relationship type—outsourced provider, fractional HR, or internal shared-services vendor—and should name authorized signatories for each party.
Describe services in measurable terms (hours/month, deliverables, response SLAs). Avoid vague phrases; tie examples to measurable outputs.
State fixed fee, billing frequency, invoice terms, late fees, and whether unused hours roll over or expire at month end.
Specify initial term, automatic renewal mechanics, renewal notice periods, and conditions for early termination or termination fees.
List routine deliverables, response times for support requests, escalation points, and remedies for missed SLAs.
Include nondisclosure for employee data, IP, and trade secrets plus permitted disclosures and data handling requirements.
Allocate risk limits, caps on damages, indemnities for third-party claims, and insurance minimums for the provider.
| Field | Configuration |
|---|---|
| Signer Order | Provider signs after client approval |
| Authentication | Email + optional SMS code |
| Reminders | Automatic reminders at 3 and 7 days |
| Archiving | Save signed PDFs to secure document repository |
Choose a platform that supports required file types, secure authentication, and audit trails.
Ensure the vendor provides tamper-evident signed PDFs, reliable audit logs, and the ability to attach related exhibits; also confirm HIPAA or industry addenda if handling protected data.
Date the contract begins (MM/DD/YYYY)
Monthly, quarterly, or agreed billing period
Net 30 typical; specify late fee terms
Quarterly or annual performance review windows
Notice period, typically 30–90 days
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | Yes, 7-day trial | Varies | Varies | Varies | Varies |
| Bulk Send | Yes | Yes | Yes | Yes | No |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes | Yes | Yes | No | No |