HR Service Level Agreement

HR SERVICE LEVEL AGREEMENT

Agreement Parties and Effective Date

This HR Service Level Agreement ("Agreement") is entered into between Provider Name: and Client Name: . Effective Date:

Contact Information

Provider Primary Contact

Client Primary Contact

Purpose and Scope

Purpose: The Provider will deliver human resources services to the Client as described in this Agreement. Scope: Services covered by this Agreement include recruitment and hiring support, onboarding, employee relations advisory, benefits administration support, payroll liaison services, compliance advisory, performance management assistance, and termination support. Any services not specifically listed are out of scope unless otherwise agreed in a written change order.

Service Catalogue and Service Levels

Select services included under this Agreement:

Recruitment and candidate sourcing
Employee onboarding and orientation
Benefits administration support
Payroll liaison and issue resolution
Employee relations advisory
Regulatory and compliance advisory
Performance management support
Separation and termination processing

Standard service-level targets (measurable targets to be applied unless adjusted by attachment):

Recruitment response time (acknowledge requisition):

Initial candidate short-list delivery:

Payroll issue response:    Resolution target:

Employee relations advisory response (initial):    On-site attendance (when required):

Performance Measurement and Reporting

Reporting frequency: . Reports delivered to:

Metrics to be reported include: fulfillment time, time-to-fill, first-contact response rate, escalation incidence, payroll SLA compliance, and client satisfaction score.

Service Credits and Remedies

If Provider fails to meet a measured Service Level, Client is entitled to service credits calculated as a percentage of the monthly fee for the impacted service. Credit percentage for missed SLA: . Maximum monthly credit cap: .

Fees and Payment

Monthly service fee: . Billing cycle: . Payment terms: Net days from invoice.

Personnel Standards and Assigned HR Representative

Provider will assign the following HR representative as the primary service contact. Changes to assigned personnel require written notice and a transition period not less than days.

Assigned HR Representative — Personal Information

Employment History (Assigned HR Representative)

Employer 1

Dates employed: From To

Employer 2

Dates employed: From To

Education

References (3 Professional)

Reference 1 Name:   Phone:

Email:   Relationship:

Reference 2 Name:   Phone:

Email:   Relationship:

Reference 3 Name:   Phone:

Email:   Relationship:

Legal Disclosures and Certifications

At-Will Employment: Nothing in this Agreement modifies any party's right to engage or terminate employment relationships on an at-will basis unless a separate written employment agreement states otherwise.

Equal Opportunity: Both parties represent and warrant that they maintain policies that prohibit unlawful discrimination and are committed to equal opportunity in employment.

Applicant Certification for Assigned Representative: I certify that all information provided in this Agreement regarding the assigned HR representative is true and complete. I authorize the Provider and Client to verify the employment history and references provided and to conduct background and eligibility checks as permitted by applicable law.

Authorization to contact previous employers and to conduct background screening: I authorize background checks and reference verifications

Confidentiality, Data Protection, and Compliance

Each party agrees to maintain the confidentiality of personnel records and personally identifiable information. Provider will implement administrative, physical, and technical safeguards appropriate to the sensitivity of the data and in compliance with applicable data protection laws. Any breach of confidential employee data must be reported to the other party within hours of discovery.

Term, Amendment and Termination

Term: This Agreement commences on the Effective Date and continues for an initial term of months and will automatically renew for subsequent periods unless terminated in accordance with this Agreement.

Termination for convenience requires written notice of days. Termination for cause may be immediate upon material breach if the breaching party fails to cure within days after written notice.

Liability and Indemnification

Each party shall indemnify and hold harmless the other from claims arising from its gross negligence, willful misconduct, or breach of this Agreement. Except for liability arising from willful misconduct or breach of confidentiality obligations, aggregate liability of each party is limited to the greater of the fees paid in the prior three months or .

Change Control

Changes to scope or service levels will be managed through a written change order signed by authorized representatives of both parties. Requested change notice period: days.

Dispute Resolution and Governing Law

Parties agree to attempt resolution of disputes in good faith. If unresolved, disputes shall be governed by the laws of: . Exclusive venue: .

Miscellaneous

Notices under this Agreement shall be delivered to the primary contacts identified above. Any waiver must be in writing and signed by the waiving party. This Agreement constitutes the entire agreement between the parties with respect to the subject matter herein.

Signatures

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