Service Description
Precise scope of hosted pages, features, integrations, user counts, traffic expectations, and any excluded services to prevent scope creep.
A written agreement clarifies provider responsibilities, documents security and privacy controls, sets measurable uptime and support expectations, and assigns data ownership and breach response duties — all of which reduce liability and operational ambiguity for HR teams and employees.
Several stakeholders rely on a hosting agreement to protect data and govern operations.
The agreement aligns legal, technical, and operational teams on expectations before launch and during ongoing operations.
Precise scope of hosted pages, features, integrations, user counts, traffic expectations, and any excluded services to prevent scope creep.
Uptime, response times, error thresholds, credits or remedies for missed SLAs, and definitions for maintenance windows and excluded events.
Encryption in transit and at rest, access controls, logging, vulnerability management, and obligations to support HIPAA, FERPA, or other applicable rules.
Who owns content and employee data, permitted uses, export/portability requirements, and handling on termination or migration.
Contact methods, escalation paths, scheduled updates, patch windows, SLAs for incident response, and change-management processes.
Notice periods, data export formats, assisted migration services, deletion procedures, and costs for extended data retention or retrieval.
| Field | Configuration |
|---|---|
| Authoring | Use version-controlled document templates and track edits during negotiation. |
| Signature Routing | Define signer order, required approvals, and authentication level for each role. |
| Hosting Provisioning | Link execution to automated provisioning workflows and environment checks. |
| Archival | Store executed copies with immutable audit trails and exportable metadata. |
Specify acceptable delivery channels, eSignature methods, and systems that must integrate with the hosted site.
List required integrations and authentication methods up front to avoid later technical incompatibility and to ensure signed records are admissible and reproducible under ESIGN and UETA.
30 days typical for initial redlines and internal approvals.
30–90 days depending on migration complexity.
SLA begins on go-live or a mutually agreed milestone.
Specify duration, freeze periods, and acceptance criteria.
60–90 days written notice is common for non-renewal.
Signs on behalf of the employer when the agreement primarily governs HR systems and user-facing employment content. Confirm signing authority in corporate resolution to avoid invalidation.
May sign when technical provisioning, integrations, and security commitments expose the organization to operational risks requiring IT-level acceptance and controls.
A national employer moves HR forms and benefits enrollment to a hosted portal to consolidate workflows and improve access.
A multi-site healthcare provider hosts employee records and training materials subject to HIPAA.
| Criteria | Hosting Agreement | SaaS Agreement |
|---|---|---|
| Service Scope | infrastructure and site delivery | application functionality and licenses |
| Data Controls | focus on storage, backup, and portability | includes application data processing rules |
| SLAs | uptime and network performance | application availability and feature uptime |
| Termination | migration assistance and data export | license deactivation and data retrieval |
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | 7-day free trial | Varies by plan | Varies by plan | Varies by plan | Varies by plan |
| Bulk Send | Yes | Yes | Yes | Yes | No |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |