Incident Narrative
A clear chronological account of the event with dates, times, and involved parties to support liability analysis.
A consistent Coach Guide reduces information gaps, speeds case triage, and creates a clear record for insurers or counsel while improving accuracy in medical and legal review.
Use the Guide to create a reproducible record that supports timely decisions and reduces follow-up requests for basic facts.
The claimant provides personal information, incident description, medical provider details, and signs attestations about treatment and damages; accurate identity details are essential for insurance and legal processes.
An authorized representative reviews, supplements, and signs where permitted; counsel ensures statements align with legal strategy and confirms retention of medical releases and authorizations.
Many users complete and submit the Guide digitally; understand what platform features and authentication you need.
| Field | Configuration |
|---|---|
| Identity Check | Email link or SMS code |
| Attachments | Enable PDF uploads and photo capture |
| Signing Order | Specify signer sequence |
| Notifications | Auto reminders and status updates |
| Document Type | Intake Form | Medical Release | Demand Letter |
|---|---|---|---|
| Primary Purpose | collect facts | authorize records | state claim value |
| Signature Required | often | ||
| Contains Medical Details | summary only | ||
| Typical Use Timing | early intake | early intake | after evaluation |
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | 7-day free trial | Varies by plan | Varies by plan | Varies by plan | Varies by plan |
| Bulk Send | Yes | Yes | Yes | Yes | No |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes | Yes | Yes | No | No |
Provide notice to insurer as soon as practical; policies often require prompt reporting
Expect an initial acknowledgment within 14–30 days depending on carrier
Records can take 2–6 weeks to obtain from providers
Allow 30–90 days to compile records and draft a demand package
Varies by state—typically 1–6 years; verify with state statutes
A clear chronological account of the event with dates, times, and involved parties to support liability analysis.
Ordered list of visits, diagnoses, treatments, and follow-up care that links injury to documented clinical findings.
Itemized medical bills, invoices, and proof of payment used to substantiate economic damages.
Names, contacts, and short statements from observers that corroborate the claimant’s account.
Policy numbers, carrier contacts, claim IDs, and any prior communications with insurers.
Claimant signature and date attesting to accuracy and authorization to gather records.
Medical reports, police reports, photographs, and billing statements
PDF/A preferred for archival; DOCX for editable copies
Include signed PDF with embedded timestamps and signer evidence
Store originals and encrypted backups for retention compliance