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Injury Claim Coach Guide

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PREMISES LIABILITY ACCIDENT PERSONAL INJURY CLIENT QUESTIONNAIRE

Person Filling Out This Report Date

Instructions: Please fill out the following questionnaire as best you can. I know that there are many requests for information that you may not have or that may not be applicable to your case. If such is the case, simply skip those questions. However, the more information you provide me with the better job that I can do for you on your case. Therefore, the more you put into filling out this questionnaire, the better chance you will have of being successful with your case.

PERSONAL INFORMATION

Name

Address

Telephone No.'s (home) (work) (other)

Social Security Number Date of Birth

Height Weight Age Race

Marital Status

Name of Spouse, if any

Social Security Number Age

Children

Name Age

Name Age

Name Age

Name Age

PREMISES INFORMATION

Name of Establishment

Address

Manager

Employees Having Knowledge About Incident

Name

Address

Phone number

Name

Address

Phone number

Name

Address

Phone number

Name

Address

Phone number

Property and Casualty Insurer

Name of Insurer

Insurer’s Address

Policy Number Limits of Coverage $

Adjustor

Insurer’s Phone Numbers

Settlement Offers $

Claim Number

INCIDENT

Date of Incident Time of Incident

Location of Incident

Description of Scene

Weather Conditions at Time of Incident

Drugs or Alcohol Involved Yes No

Pictures of Scene Yes No

Please Describe in Detail What Happened

WITNESSES

Name

Address

Telephone Numbers (home) (work) (other)

Statements

Description of Witness

Relationship to Client

Other Information about Witness

Name

Address

Telephone Numbers (home) (work) (other)

Statements

Description of Witness

Relationship to Client

Other Information about Witness

Name

Address

Telephone Numbers (home) (work) (other)

Statements

INJURIES

Description of Injuries

Pictures of Injuries Yes No

Preexisting Injuries

MEDICAL TREATMENT

Physicians

Name

Medical Group

Address

Telephone Numbers

Dates of Treatment

Description of Treatment

Diagnosis

Prognosis

Medications

Records

Amount of Bills $

If Released from Care, When Why

Name

Medical Group

Address

Telephone Numbers

Dates of Treatment

Description of Treatment

Diagnosis

Prognosis

Medications

Records

Amount of Bills $

If Released from Care, When Why

SUBROGATION LIENS

Name of Lienholder

Amount of Lien $

Nature of Lien

Name of Lienholder

Amount of Lien $

Nature of Lien

EMPLOYMENT

Employers’ Names

Addresses

Telephone Numbers

Name and Job Title of Immediate Supervisor

Rate of Pay $ per

Time Missed from Work Due to Injury

Lost Wages $

Date Returned to Work

Have You Filed Tax Returns for the Past Two Years Yes No

HEALTH INSURANCE

Name of Your Health Insurance Company

Address

Amount of Deductible or Co-pay $

Amounts Paid by Health Insurance to Date $

Amounts Paid by You to Date $

Names of Adjustors if Known

Telephone Number of Health Insurance Company

OTHER INFORMATION

Prior Lawsuits: (give date, injuries, circumstances, and resolution)

Prior Convictions (give dates, sentence, and current status)

Drinking Habits

Smoking Habits

Settlement Offers

Referred By

Other Attorneys Consulted Yes No Name

Miscellaneous

CLIENT COMMENTS

DOCUMENTS NEEDED

I need the originals of the following documents if you have them. Please include these documents when you return this questionnaire if you have them. If you do not have them, you are in the process of getting them, or they are not available yet, please state where they are, when they will be ready, and how I can get them. Have you provided the following?

Incident or accident report Yes No

All of your medical records Yes No

All of your medical bills Yes No

Recent payment stubs Yes No

The past four years Income Tax Returns Yes No

The past four years W-2's Yes No

Pictures of your injuries Yes No

Pictures of the scene of the accident if you have any Yes No

Letters from insurance companies regarding this matter Yes No

Any other documents or other materials Yes No

Please describe any other documents or other materials which you have either provided or which you believe exist and may be helpful to your case. Also, explain how you believe this document or other material may be helpful to your case. Other materials may include pictures or pieces of physical evidence which tend to show either liability or your damages.

CLIENT EXPECTATIONS

Describe your expectations for the outcome of your case

How much money do you expect to recover after payment of legal fees? $

Please describe all circumstances which you believe support your recovery of this amount

EVALUATION

(For Attorney’s Use Only)

Total Medical Bills $

Extent of Injuries

Liability

Available Insurance Coverage

Valuation $

Type of Representation and Attorney Compensation

Comments

Enter text✕

What the Injury Claim Coach Guide Is and Who It Helps

The Injury Claim Coach Guide is a structured, practical document designed to help injured parties, claimants, case managers, and attorneys gather and organize information for a personal injury claim. It consolidates incident details, medical treatment records, witness information, insurance contacts, and timeline data into a single, consistent format that supports claim evaluation, settlement discussions, and litigation preparation. The Guide is intended to reduce omissions and make review by legal or insurance professionals faster and more reliable while preserving the core facts and dates that determine legal rights.

Why a Standardized Guide Matters for Injury Claims

A consistent Coach Guide reduces information gaps, speeds case triage, and creates a clear record for insurers or counsel while improving accuracy in medical and legal review.

Why a Standardized Guide Matters for Injury Claims

Who Typically Prepares and Uses This Guide

Use the Guide to create a reproducible record that supports timely decisions and reduces follow-up requests for basic facts.

  • Individual claimants assembling facts and medical records for consultation or insurance notice.
  • Paralegals and intake specialists standardizing client interviews and evidence collection.
  • Insurance adjusters and nurse case managers reviewing chronology, treatment, and liability indicators.

Primary Signers and Document Actors

Claimant — Injured Party

The claimant provides personal information, incident description, medical provider details, and signs attestations about treatment and damages; accurate identity details are essential for insurance and legal processes.

Representative — Attorney / Agent

An authorized representative reviews, supplements, and signs where permitted; counsel ensures statements align with legal strategy and confirms retention of medical releases and authorizations.

Key Information Fields Included in the Guide

Claimant Name: Full legal name as on ID
Date of Birth: MM/DD/YYYY format
Incident Date: Exact date of injury
Location: Street, city, state
Medical Providers: Facility, clinician, dates
Insurer & Policy: Carrier name and policy number

Step-by-Step: Complete the Injury Claim Coach Guide

Follow a clear sequence to ensure the Guide is complete: gather documents, complete identification fields, document the incident, list medical care, attach records, and obtain signatures.

  • 01
    Gather Records: Collect medical reports, bills, and police or incident reports.
  • 02
    Enter Claimant Details: Complete names, contact, DOB, and insurance information accurately.
  • 03
    Describe the Incident: Write a concise, date-stamped narrative of what occurred.
  • 04
    Attach Supporting Docs: Upload scans or PDFs of records and photos of injuries or scene.

Where to Send or File the Completed Guide

After completion, route the Guide to the appropriate party based on the purpose: insurer notice, attorney intake, or employer incident reporting.

  • To Insurer: Submit to the listed claims contact or online portal per your policy instructions.
  • To Attorney: Send to your counsel or intake desk for case assessment and next steps.
  • To Medical Providers: Provide records release authorizations directly to clinics or hospitals to obtain complete charts.
  • To Employer: If work-related, file with HR or the workers’ compensation administrator as required.

Digital Submission and eSignature Considerations

Many users complete and submit the Guide digitally; understand what platform features and authentication you need.

  • Document Formats: PDF, DOCX accepted
  • Authentication: Email, SMS, or stronger options
  • Audit Trail: Must include timestamps and IP

How to Customize and Complete the Guide Online

Configure an online workflow to collect fields, attach files, and route signatures in role order for consistent intake and compliance.

Field Configuration
Identity Check Email link or SMS code
Attachments Enable PDF uploads and photo capture
Signing Order Specify signer sequence
Notifications Auto reminders and status updates

How This Guide Differs From Similar Documents

Compare the Injury Claim Coach Guide to intake forms, medical releases, and formal demand letters to understand purpose and required content.

Document Type Intake Form Medical Release Demand Letter
Primary Purpose collect facts authorize records state claim value
Signature Required often
Contains Medical Details summary only
Typical Use Timing early intake early intake after evaluation

eSignature Vendor Pricing Comparison for Document Workflows

The table compares common vendor entry-level pricing and key features relevant to intake and signing workflows for the Injury Claim Coach Guide.

signNow DocuSign Adobe Sign PandaDoc HelloSign
Starting Price $8/user/mo $15/user/mo $14/user/mo $19/user/mo $15/user/mo
Free Trial 7-day free trial Varies by plan Varies by plan Varies by plan Varies by plan
Bulk Send Yes Yes Yes Yes No
Audit Trail Yes Yes Yes Yes Yes
HIPAA Compliant Yes Yes Yes No No

Time-Sensitive Deadlines and Typical Processing Expectations

Understand common timing points: initial notice windows, insurer response times, and statute of limitations considerations for filing claims.

Initial Notice:

Provide notice to insurer as soon as practical; policies often require prompt reporting

Insurer Acknowledgement:

Expect an initial acknowledgment within 14–30 days depending on carrier

Medical Record Retrieval:

Records can take 2–6 weeks to obtain from providers

Demand Preparation:

Allow 30–90 days to compile records and draft a demand package

Statute of Limitations:

Varies by state—typically 1–6 years; verify with state statutes

Consequences and Risks of Incomplete or Incorrect Guides

Delayed Claim: Missed deadlines
Claim Denial: Insurer may deny for insufficient proof
Financial Penalty: Late filing fines possible
Evidence Loss: Missing records weaken case
Legal Exposure: Inconsistent statements risk credibility
HIPAA Violation: Improper disclosures may trigger sanctions

Common Mistakes to Avoid When Preparing the Guide

  • Incomplete dates or vague timelines that impede causation analysis
  • Using nicknames or initials that fail identity verification
  • Omitting provider contact details needed to obtain records
  • Failing to secure proper authorizations for medical releases

Core Components of a Professional Injury Claim Coach Guide

A complete Guide combines factual narrative, medical chronology, billing records, witness statements, insurance data, and signed attestations to create a usable legal and claims record.

Incident Narrative

A clear chronological account of the event with dates, times, and involved parties to support liability analysis.

Medical Chronology

Ordered list of visits, diagnoses, treatments, and follow-up care that links injury to documented clinical findings.

Billing and Receipts

Itemized medical bills, invoices, and proof of payment used to substantiate economic damages.

Witness Information

Names, contacts, and short statements from observers that corroborate the claimant’s account.

Insurance Details

Policy numbers, carrier contacts, claim IDs, and any prior communications with insurers.

Signed Attestations

Claimant signature and date attesting to accuracy and authorization to gather records.

Supporting Documents and Export Options

Include standard attachments and choose export formats that preserve signatures, metadata, and audit trails for legal and insurer review.

Attachments

Medical reports, police reports, photographs, and billing statements

Export Formats

PDF/A preferred for archival; DOCX for editable copies

Audit Records

Include signed PDF with embedded timestamps and signer evidence

Record Copies

Store originals and encrypted backups for retention compliance

Frequently Asked Questions About the Injury Claim Coach Guide

Answers to common questions about completion, signatures, notarization, and record retention for the Guide.


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