Online Campus Coordinator Job Description

ONLINE CAMPUS COORDINATOR JOB DESCRIPTION

Position Information

Work Location:

Employment Type: Full-time Part-time Contract

Anticipated Start Date:    Salary / Pay Range:

Position Summary

The Online Campus Coordinator is responsible for the day-to-day coordination and operational oversight of virtual campus activities, student engagement, and online instructional support. This role ensures academic and co-curricular services are delivered consistent with institutional policies, maintains engagement metrics, and acts as primary liaison between students, faculty, and central administration for online programming.

Duties and Responsibilities

1. Coordinate and schedule online orientation, virtual student events, and campus-wide remote activities to maximize student engagement and retention.

2. Serve as the first point of contact for online students regarding academic processes, support services, and technical resources; escalate issues to appropriate offices as necessary.

3. Monitor student participation and engagement analytics; prepare reports and recommend interventions to improve course completion and satisfaction metrics.

4. Coordinate with instructional designers and IT to ensure learning platforms are accessible, updated, and aligned with instructional needs.

5. Maintain accurate records of student contacts, events, and interventions in institutional systems in accordance with privacy policies.

6. Provide training and guidance to adjunct instructors and student ambassadors on best practices for online engagement.

Supervisory Responsibilities

May supervise student employees, graduate assistants, and temporary staff. Responsible for recruitment, scheduling, work assignment, and performance feedback for supervised personnel.

Minimum Qualifications

Education: Bachelor's degree in Education, Student Affairs, Instructional Design, Communications, or related field required; Master's degree preferred.

Experience: Minimum three years of experience in online student services, academic advising, instructional support, or related higher-education roles. Demonstrated experience with learning management systems and virtual event platforms required.

Knowledge, Skills, and Abilities

Strong organizational, written, and verbal communication skills; proficiency with common LMS tools, analytics dashboards, and virtual meeting platforms; ability to manage multiple projects and deadlines; commitment to student-centered service delivery.

Working Conditions

Primarily remote with occasional on-site meetings. Flexible hours may be required to accommodate evening or weekend events. Reasonable accommodations will be made as required by law.

Required Certifications / Clearances

Position may require background check clearance and verification of identity and eligibility to work. Additional certifications (e.g., accessibility training) may be required depending on institutional policy.

Applicant Personal Information

Employment History — Most Recent Employer

Start Date:    End Date:

Employment History — Previous Employer

Start Date:    End Date:

Education

Graduation Date:

References (Professional)

Legal Disclosures

At-Will Employment: Employment with the institution is at-will unless explicitly stated otherwise in a written employment agreement signed by an authorized representative. Either the employee or the institution may terminate the employment relationship at any time, with or without cause and with or without notice, subject to applicable law.

Equal Opportunity: The institution is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other characteristic protected by applicable law. Reasonable accommodations will be provided to qualified individuals with disabilities.

Authorization and Background Checks

By checking the consent box below, I authorize the institution to verify the information provided on this form, to contact my current and former employers and listed references, and to obtain consumer and/or national criminal background reports as permitted by law. Such inquiries may include verification of education, employment history, professional credentials, and other relevant records.

Applicant Certification

I certify that all information on this Job Description / Applicant form is complete and true to the best of my knowledge. I understand that falsification, misrepresentation, or omission of material facts may result in denial of employment, or if employed, disciplinary action up to and including termination. I agree to notify the institution of any changes to the information provided herein.

Sign Now