Contact Info
Primary contact name, title, phone, and email for the prospect so underwriters and processor onboarding teams know whom to reach for missing items.
A clear referral reduces onboarding friction, preserves data needed for underwriting, and creates an auditable trail that supports compliance and dispute resolution under ESIGN and industry rules.
Sales representatives, merchant onboarding specialists, and channel partners commonly complete the referral to move prospects toward payment setup.
Proper segmentation of responsibilities reduces repeated requests for information and accelerates verification and activation steps.
Primary contact name, title, phone, and email for the prospect so underwriters and processor onboarding teams know whom to reach for missing items.
Legal business name, DBA, formation type, and jurisdiction to check registration, tax status, and merchant category code alignment during underwriting.
EIN or SSN with owner-level identifiers required for ACH verification, 1099 reporting, and to prevent backup withholding triggers.
Account and routing numbers plus account type to enable micro-deposit or instant account verification and to set up settlement rails.
Projected monthly volume, average ticket, and peak season notes used by processors to size risk, fees, and potential rolling reserves.
Signed authorization to share data and conduct KYC. Retain this consent per ESIGN and internal record retention policies.
Use platforms that support secure file formats, audit trails, and integrations with CRM or underwriting systems to reduce rekeying and errors.
Integrations with Salesforce, NetSuite, or Google Workspace reduce manual steps and preserve referral metadata through handoff.
| Field | Configuration |
|---|---|
| Referrer Role | Editable; required |
| Prospect Fields | Required with validation |
| Consent Capture | eSignature + timestamp |
| Destination | Auto-route to onboarding queue |
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | Yes, 7-day trial | No | No | Yes, limited | Yes, limited |
| Bulk Send | Yes | Yes | Yes | Yes | No |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes | Yes | Yes | No | No |
Within 24 business hours of receipt
Typically 2–5 business days depending on completeness
Instant or 1–3 business days via micro-deposits
Approval or decline within 3–7 business days
Settlement enabled within 1–5 business days after approval
The sales team standardized referral fields to reduce rekeying errors and speed underwriting by one business day
Clinical administration used referrals to bundle patient billing merchants with required tax and bank details