Service Manager Job Description

Service Manager Job Description

Personal Information

Position Information

Company Name:   Location:

Reports To:   Proposed Start Date:

Job Summary

The Service Manager is responsible for overseeing service operations to ensure timely, safe, and profitable delivery of maintenance and repair services. This position manages service personnel, coordinates workflow, enforces quality standards, and acts as the primary point of contact for escalated customer issues. The Service Manager is expected to lead continuous improvement initiatives, manage spare parts inventory, and ensure compliance with corporate policies and industry regulations.

Essential Duties and Responsibilities

Primary responsibilities include, but are not limited to:

Supervisory Responsibilities

The Service Manager supervises service technicians, service coordinators, and support staff; responsible for hiring recommendations, performance management, scheduling, and ensuring adequate staffing to meet service demand.

Qualifications

Required qualifications include demonstrated leadership in service operations, strong customer service orientation, technical competency relevant to the industry, and proficiency in inventory and scheduling systems. Preferred qualifications include supervisory experience and certifications specific to equipment or industry standards.

Education and Training

Employment History (Most Recent First)

Professional References

Working Conditions & Physical Requirements

Work frequently requires standing, walking, occasional lifting up to 50 pounds, exposure to shop environments, and travel to customer sites. Accommodation will be considered in accordance with applicable law.

Performance Metrics

Performance will be evaluated against targets including service response time, first-time fix rate, customer satisfaction scores, retention of service contracts, parts inventory accuracy, and labor utilization. Specific targets will be set by the supervising manager.

Confidentiality and Proprietary Information

The employee must protect confidential and proprietary business information. Unauthorized disclosure of customer data, pricing, technical specifications, or internal procedures is prohibited and may result in disciplinary action, up to and including termination and legal remedies.

Legal Disclosures

At-Will Employment: Employment with the company is at-will. Either the employee or the company may terminate the employment relationship at any time, with or without cause or notice, unless otherwise specified in a separate written agreement signed by an authorized representative of the company.

Equal Employment Opportunity: The company provides equal employment opportunity to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. Employment decisions are based on business needs, job requirements, and individual qualifications.

Authorization & Applicant Certification

Authorization to Verify: I authorize the company to contact my references and prior employers to verify information provided in this form and to obtain work-related information and performance evaluations. I authorize the release of such information to the company.

Background Checks and Motor Vehicle Records: I understand that employment may be contingent on satisfactory background check results and, where applicable, review of motor vehicle records. I consent to such checks as required for the position.

Applicant Certification: I certify that all information provided in this document is true, complete, and correct to the best of my knowledge. I understand that any misrepresentation or omission may result in denial of employment or termination of employment if discovered after hire.

Additional Information

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