Student Customer Agreement

STUDENT CUSTOMER AGREEMENT

Student Information

Parent or Guardian (if applicable)

Enrollment, Services, and Fees

Program / Service:    Start Date:

By enrolling, Student or Parent/Guardian authorizes billing in accordance with the payment terms above and consents to assessment of late fees and collection costs as described in this Agreement.

Refund, Cancellation, and Withdrawal

Refunds will be determined by the institution's published refund schedule and are subject to prorating for services rendered. Cancellation or withdrawal must be submitted in writing; fees for services rendered through the effective date of withdrawal remain due. Student or Parent/Guardian understands that failure to attend does not constitute withdrawal.

I acknowledge receipt and understanding of the refund and cancellation policy.

Student Obligations and Code of Conduct

Student shall comply with all published rules, codes of conduct, and reasonable directions of staff. Student is responsible for maintaining academic and behavioral standards applicable to the program. Institution reserves the right to suspend or terminate services for material breaches, nonpayment, or conduct detrimental to the health, safety, or welfare of the campus community.

Safety, Emergency Contact and Medical Information

Privacy, Records, and Use of Information

The institution may collect and maintain information necessary for enrollment and administration. Information will be used for educational and billing purposes and shared only as required for legitimate educational, safety, or legal purposes. By signing this Agreement, Student or Parent/Guardian consents to such collection and use. The institution will maintain records in accordance with applicable law and institutional policy.

I consent to collection and administrative use of student information as described above.

Intellectual Property and Materials

Course materials, software, and content provided as part of the program remain the intellectual property of the institution or third-party licensors. Student is granted a limited, nontransferable license to use materials for educational purposes only and agrees not to reproduce or distribute proprietary materials except as permitted in writing.

Liability, Representations, and Indemnification

Student and Parent/Guardian agree that the institution's liability for any claim arising under this Agreement shall be limited to direct damages not exceeding the total fees paid by the student for the current term of service, except where prohibited by law. Student and Parent/Guardian shall indemnify and hold harmless the institution, its officers, employees, and agents from third-party claims arising from Student's willful misconduct or material breach of this Agreement.

Governing Law and Dispute Resolution

This Agreement is governed by the substantive laws applicable where the institution's administrative office is located. Parties agree to attempt good-faith resolution of disputes through negotiation. If unresolved, disputes shall be subject to binding arbitration or adjudication as provided in institutional policy and applicable law.

Acknowledgment and Certification

By signing below, Student or Parent/Guardian certifies that the information provided is true and complete, accepts financial responsibility for charges assessed under this Agreement, and acknowledges receipt of and agreement to the terms contained herein. If the signatory is a parent or guardian, the signatory represents that they have authority to enter into this Agreement on behalf of the Student.

Miscellaneous

This Agreement constitutes the entire agreement between the parties regarding the subject matter and supersedes prior agreements and representations. Any modification must be in writing and signed by both parties. If any provision is found unenforceable, the remainder of the Agreement will remain in effect.

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