Support Engineer Agreement

SUPPORT ENGINEER AGREEMENT

Parties and Effective Date

This Support Engineer Agreement ("Agreement") is entered into between Employer Name: with principal place of business at Employer Address: and Employee Name: . Effective Date:

Personal Information

Position and Term

Title: — Department: — Reporting Manager: .

Employment Status: Full-time Part-time Contractor

Work Location: Remote/Hybrid Arrangement:

Compensation and Benefits

Base Salary (annual): $ payable in accordance with Employer's standard payroll practices.

Benefits: Employee is eligible for benefits in accordance with Employer's benefit plans. Employer may modify or terminate benefit plans at its discretion subject to applicable law.

Overtime Eligibility: Eligible Ineligible

Duties, Responsibilities and Performance

Employee shall perform the duties of a Support Engineer including, but not limited to, customer incident response, troubleshooting, system monitoring, triage and escalation, maintenance of support documentation, and participation in on-call rotation as required. Employee agrees to follow Employer's policies and reasonable instructions of the Reporting Manager.

Probation, Reviews and Termination

Probation Period: Employee will be subject to a probationary period of months during which performance will be reviewed.

Termination: Either party may terminate employment at any time, with or without cause, subject to any express contractual notice obligations set forth in this Agreement. Upon termination Employee must return all Employer property and comply with post-termination obligations contained herein.

Confidentiality, Inventions and Intellectual Property

Employee acknowledges that during employment they will receive access to confidential, proprietary and trade secret information. Employee shall not disclose such information during or after employment. All inventions, discoveries, works of authorship, improvements or other intellectual property created by Employee within the scope of employment or using Employer resources shall be the exclusive property of Employer. Employee hereby assigns all right, title and interest in such intellectual property to Employer and agrees to execute documents reasonably requested to effectuate such assignment.

Non-Solicitation and Non-Competition

During employment and for a period of months following termination, Employee shall not solicit Employer's customers or actively solicit for employment any of Employer's employees. Any non-competition obligations shall be limited in scope and duration to the extent permitted by applicable law.

Employment History

Education

References

Legal Disclosures and Authorizations

At-Will Employment: The parties acknowledge that employment is at-will, unless otherwise expressly agreed in a signed written amendment to this Agreement. Either party may terminate the employment relationship at any time, with or without cause or prior notice, to the extent permitted by law.

Equal Opportunity: Employer is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, disability, age, veteran status or any other protected characteristic under applicable law.

Background Check Authorization: Employee authorizes Employer to conduct background checks, employment verification, reference checks and any other lawful pre-employment investigations necessary to evaluate Employee's suitability for the position. Employee understands such checks may include criminal history, credit (where job-related), and education verification where permitted by law.

Consent to Background Check: I consent to background and reference checks as described above.

Dispute Resolution and Governing Law

Any dispute arising under this Agreement shall be resolved by binding arbitration before a neutral arbitrator, except to the extent injunctive or other equitable relief is sought to enforce confidentiality or intellectual property rights. This Agreement shall be governed by the laws of the State of .

Miscellaneous

Severability: If any provision is held invalid or unenforceable, the remaining provisions shall remain in full force and effect. Entire Agreement: This Agreement constitutes the entire agreement between the parties with respect to the subject matter and supersedes all prior agreements.

Applicant / Employee Certification

I certify that all information provided in this Agreement and accompanying documents is true and complete to the best of my knowledge. I understand that any false statements or omissions may be grounds for immediate termination of employment. I authorize Employer to verify the information provided and to contact the references and prior employers listed.

Authorization to Contact Previous Employers: I authorize Employer to contact my previous employers and references.

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