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Direct Debit Request

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Direct Debit Request

Bank Copy

I/We authorise and request Bankwest, a division of Commonwealth Bank of Australia (User ID No. 473, 954 or 138471) ‘Bankwest’, until further notice in writing, to arrange for my/our account (as described in Section 2 below) to be debited as specified. If no amount is specified, the account may be debited with the loan instalment amount together with any related interest charges and loan fees.

$

Section 1 – Customer details

New Existing Cancel existing instructions? Yes No

I/we authorise and request Bankwest, a division of Commonwealth Bank of Australia (User ID No. 473, 954 or 138471) ‘Bankwest’, until further notice in writing, to arrange for my/our account (as described in Section 2 below) to be debited as specified. If no amount is specified, the account may be debited with the loan instalment amount together with any related interest charges and loan fees.

State Postcode

State Postcode

Section 2 – The schedule

Note: Direct Debiting is not available on the full range of accounts. If in doubt, please refer to your financial institution. Please ensure account details are correct and that this request is signed by required number of authorised signatories.

Debit account details

$

Frequency:

Weekly Fortnightly 4 weekly Monthly Quarterly Annually Upon request

Additional options for loans only:

Interest only Standard monthly repayments

For home loans where a fixed amount is not specified, if your repayment type changes from Interest Only to Principal and Interest, Bankwest may debit an amount to cover the minimum repayment.

Credit Bankwest credit card

Fixed amount $

Account Balance Statement balance Minimum payment due

Credit Bankwest account

Section 3 – Acknowledgement

By signing below, I acknowledge that I have read and that I agree to the terms and conditions of the “Direct Debit Service Agreement” on the reverse of this form.

Authorised signatory 1

Authorised signatory 2

Authorised signatory 3

Authorised signatory 4

Section 4 – Direct debit request service agreement

1. Bankwest, a division of Commonwealth Bank of Australia ABN 48 123 123 124 AFSL/Australian credit licence 234945 (Bankwest) as Debit User will initiate direct debit payments in the manner referred to in the Schedule.

2. Debit payments will be made when due. Bankwest will not issue individual confirmation of payments made.

3. Bankwest will give the customer at least 14 days’ written notice if Bankwest proposes to vary details of this arrangement, including the amount and frequency of payments.

4. If the customer wishes to defer any payment or alter any of the details referred to in the Schedule, the customer must either visit a Bankwest Customer Service Centre, telephone the Bankwest Customer Help Centre on 13 17 19 or write to Bankwest at the following address: Customer Services, GPO Box E237, Perth WA 6841.

5. Any queries concerning debit payments or disputed debit payments must be directed to Bankwest as Debit User in the first instance. Customers may obtain details of the claims process by contacting the Bankwest Customer Help Centre on 13 17 19.

6. Direct debiting is not available on the full range of accounts at all financial institutions. If in doubt, the customer should check with the financial institution before completing this Direct Debit Request.

7. The customer should ensure that the account details given in the Schedule are correct by checking them against a recent statement from the financial institution at which the account is held.

8. By signing this Direct Debit Request, the customer warrants and represents that he/she/they is/are duly authorised to request the debiting of payments from the account described in the Schedule.

9. It is the customers responsibility to have sufficient funds available in the account to be debited to enable debit payments to be made in accordance with the Direct Debit Request. If there are insufficient funds, Bankwest may refuse to make the payment or defer its payment to a later date.

10. If a debit payment falls due on any day which is not a business day, the payment will be made on the next business day.

11. If any debit payment is returned unpaid, Bankwest may deduct a dishonour fee or a deferral fee (as applicable) for each unpaid item, from the source account. This may result in more than one fee being charged.

12. Customers wishing to cancel this Direct Debit Request or to stop individual debit payments must give at least 7 days’ written notice to the Bankwest Transactional Banking Unit. This may be arranged at a Bankwest Customer Service Centre or by calling the Bankwest Customer Help Centre on 13 17 19.

13. Except where the account or banking service terms and conditions permit disclosure, and except to the extent that disclosure is necessary in order to process debit payments, investigate and resolve disputed transactions or is otherwise required or permitted by law, Bankwest will keep details of the customer’s account and debit payments confidential.

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What a Direct Debit Request Is and When It Applies

A Direct Debit Request is a written authorization that a payer gives to a payee or biller permitting electronic withdrawals (ACH debits) from the payer's bank account. It typically spells out the payer's bank details, account and routing numbers, the authorized amount or range, frequency of withdrawals, effective date, and any cancellation procedure. Organizations use this form to automate recurring payments, collect one-time charges with consent, or establish ongoing billing relationships while maintaining a clear audit trail of the payer's authorization.

Why a Clear Direct Debit Request Matters

A precise Direct Debit Request reduces billing disputes, speeds collection, and documents consumer consent for ACH transactions. It creates a record supporting authorization, helps meet bank ACH rules, and provides evidence if a payer later questions a withdrawal.

Why a Clear Direct Debit Request Matters

Who typically completes a Direct Debit Request

Organizations and individual customers complete these forms when setting up electronic withdrawals for recurring or one-time payments.

  • Businesses and utilities setting up recurring customer payments for services or subscriptions.
  • Financial services and lenders collecting loan payments or fees via ACH debit.
  • Nonprofits and membership organizations automating recurring donations or membership dues.

How to complete and submit a Direct Debit Request

Follow these sequential steps to collect a valid authorization and prepare the form for processing.

  • 01
    Collect payer details: Get full name, bank, routing, and account numbers.
  • 02
    Specify terms: Document amount, frequency, and start date.
  • 03
    Obtain signature: Get handwritten or electronic signature with date.
  • 04
    Store and transmit: Save securely and send to bank or processor.

Typical processing flow for an authorized debit

This sequence shows how an authorization moves from payer to processor and into the ACH system.

  • Authorization created: Payer signs the Direct Debit Request.
  • Payment instruction sent: Payee submits debit to payment processor.
  • ACH clearing: Processor forwards debit to ACH network.
  • Funds debited: Payer's bank posts the withdrawal.

Technical and platform considerations for e-submission

Choose delivery and authentication methods that balance ease of signing with bank and regulatory requirements.

  • File formats: PDF or DOCX accepted
  • Authentication: Email, SMS, or stronger
  • Integrations: CRM and accounting systems

Common online workflow settings for Direct Debit Requests

Configure fields and routing so the authorization is complete, auditable, and delivered to the correct systems.

Field Configuration
Account Entry Masked input with validation
Signature Type E-signature with audit trail
Authentication Email plus SMS OTP option
Delivery Send to processor and archive

Common eSignature vendor pricing and feature comparison for payment authorizations

Below is a concise comparison of starting price and core capabilities for platform selection. signNow appears first per product naming rules.

signNow DocuSign Adobe Sign PandaDoc HelloSign
Starting Price $8/user/mo $15/user/mo $14/user/mo $19/user/mo $15/user/mo
Free Trial 7-day free trial Trial available Trial available Trial available Trial available
Bulk Send Yes Yes Yes Yes No
Audit Trail Yes Yes Yes Yes Yes
HIPAA Compliant Yes Yes Yes No No

Security and compliance elements to include or verify

In transit: TLS 1.2/1.3
At rest: AES-256 encryption
Certifications: SOC 2 Type II
Healthcare: HIPAA (BAA required)
Standards: ESIGN and UETA compliant
Accessibility: WCAG 2.0 Level AA

Key risks and potential consequences of an improper authorization

Returned payment fees: Bank and processor charges
Chargebacks: Customer dispute reversals
Unauthorized debit claims: Regulatory dispute risk
Service suspension: Access or account holds
Backup withholding: Tax withholding consequences
Civil liability: Contracts or consumer claims

Common mistakes to avoid when preparing a Direct Debit Request

  • Entering an incorrect routing or account number leads to returned payments and processing delays, increasing administrative costs and complaint risk.
  • Failing to specify amount or frequency clearly causes disputes; ambiguous language often results in reversals and customer dissatisfaction.
  • Not obtaining explicit consent or missing the consumer disclosure required under ESIGN for consumer-facing transactions increases legal exposure.
  • Poor storage of signed authorizations without an audit trail makes it harder to defend against unauthorized debit claims.

Essential parts of a professional Direct Debit Request

A well-constructed Direct Debit Request contains the elements below to ensure clarity, processability, and defensibility in case of disputes.

Payer Identity

Full legal name and contact details for the account holder, used to match the authorization to bank records and support dispute resolution.

Bank Details

Clear entry fields for the ABA routing number and account number, including instructions on format and verification steps to minimize returns.

Authorization Clause

Explicit language stating the payer permits electronic debits for the stated amounts and frequencies, including who to contact with questions.

Amount and Schedule

A fixed amount or defined variable range plus frequency (e.g., monthly) and start date so both parties understand billing expectations.

Cancellation Procedure

Steps the payer must take to revoke authorization, including required notice period and contact method, to reduce later disputes.

Signature and Date

Handwritten or electronic signature with date and an audit trail capturing IP, timestamp, and authentication method for legal validity.

Practical tips for accurate, low-risk Direct Debit Request usage

Apply operational and legal controls that reduce returns and strengthen dispute defense.

Verify bank details before first debit
Use micro-deposits or bank account validation services to confirm routing and account numbers; this reduces returned payments and operational friction.
Use clear, standalone authorization language
Avoid buried or ambiguous consent clauses; include the authorization on a dedicated section of the form with clear instructions and contact information.
Capture a robust audit trail
Record signer IP, timestamp, authentication method, and a copy of the record to meet ESIGN/UETA requirements and support dispute response.
Provide cancellation instructions
State how a payer can revoke authorization, required notice, and the entity and address to contact to minimize confusion and complaints.

Frequently asked questions about Direct Debit Requests

Answers to common questions about validity, revocation, disputes, and technical issues when using Direct Debit Requests.


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