Live Agent Handoff
Allows escalation from an automated call to a live representative for complex identity checks or to guide signers through documents when needed while preserving the workflow and audit metadata.
call signatory adds a layer of signer verification and traceability for transactions where phone-based identification or verbal consent strengthens the evidentiary record while preserving a digital workflow and timestamped audit trail.
Manages policies and documents where recorded call verification is required, reviews audit records for regulatory evidence, and configures verification settings to match ESIGN and UETA requirements.
Coordinates signer outreach, triggers call-based verifications for clients who prefer phone communication, and monitors completion status to ensure timely execution of contracts.
Financial services, healthcare providers, legal teams, and HR departments commonly use call signatory to strengthen signer identity verification while keeping documents digital.
Adoption tends to focus on regulated industries and remote transactions where documenting a verified phone interaction improves compliance and reduces dispute risk.
Allows escalation from an automated call to a live representative for complex identity checks or to guide signers through documents when needed while preserving the workflow and audit metadata.
Optional voiceprint analysis to compare spoken samples against known profiles, providing an added authentication factor where policies and privacy rules permit usage.
Configurable scripts that present required disclosure language or read specific clauses verbatim to the signer to ensure consistent verbal consent and compliance with internal procedures.
Routing, formatting, and compliance controls for cross-border calls, including time zone scheduling and local telephony handling while observing data export rules.
Policies to manage how long recordings and call logs are retained, ensuring alignment with internal retention schedules and legal obligations.
Dashboards and notifications for failed verifications, incomplete calls, and audit exceptions to help teams respond quickly and maintain completion rates.
Automated outbound calls that deliver a one-time passcode or read a verification script, reducing manual effort and ensuring consistent messaging while producing a timestamped interaction record linked to the signature event.
Optional recording of the verification call with secure storage and metadata to support audits, enabling organizations to retain evidence of verbal consent where permitted and required by policy.
Support for single-use passcodes delivered by call or SMS that the signer provides to confirm identity during the session, adding a cryptographic linkage between the verified user and the signed document.
Automatic attachment of call metadata—such as caller ID, timestamps, recording ID, and verification outcome—to the document's audit trail for cohesive compliance records.
| Setting Name | Configuration |
|---|---|
| Verification Method | OTP via call |
| Retry Attempts | 3 attempts |
| Call Recording | Enabled |
| Retention Period | 7 years |
| Notification Channel | Email + SMS |
call signatory typically works across desktop, tablet, and mobile devices but relies on telephony and network availability to complete verification calls.
Ensure that signers have acceptable network coverage and that phone numbers are formatted with country codes. For mobile and tablet users, provide fallback verification like SMS or in-app OTP to reduce failed call rates and improve completion.
A lender initiates a recorded phone verification before closing to confirm borrower identity and understanding of loan terms
Resulting in clearer audit evidence for regulatory review and dispute resolution.
A clinic uses a call to obtain verbal consent for telehealth services, recording the exchange and time-stamping the approval
Ensures the patient record includes verifiable consent tied to the treatment event.
| Feature support across major eSignature vendors | signNow (Recommended) | DocuSign | Adobe Sign |
|---|---|---|---|
| Automated call OTP | |||
| Call recording storage | |||
| Voice biometric option | |||
| Direct telephony API | Limited |
30 days after signature
1 year after signature
3 to 7 years
End of retention period
Immediate suspension of deletion
| Vendor / Tier header | signNow (Recommended) | DocuSign | Adobe Sign | Dropbox Sign | PandaDoc |
|---|---|---|---|---|---|
| Entry tier availability | Included in mid plans | Requires add-on | Requires enterprise | Basic only | Available |
| Per-call fees | Low per-call fee | Variable per-call fee | Higher per-call fee | Limited availability | Per-call or bundle |
| Recording retention options | Configurable retention | Enterprise controls | Enterprise controls | Basic export only | Configurable |
| API access for calls | Included on API plans | Enterprise API | Enterprise API | Developer API | API available |
| Support for voice biometrics | Not typical | Third-party integrations | Limited | Not typical | Third-party options |
Prepare, perform, and control workflows of any complexity, electronically from virtually anywhere. Scalable eSignature functionality ensure you can share papers with the right users the right sequence and set up roles for each signee. Complete document workflows faster and easier than ever before.
Optimize intricate signing tasks with airSlate SignNow�s highly effective capabilities to boost your business. Control your automatic eSignature workflows to make sure they're operating at peak functionality with quick notices and reminders.
Join teammates together in a safe, shared environment. Handle documents, use form templates and notices to create more effective cross-organization collaboration. Relieve your staff from having to hang out on repetitive actions so that they can concentrate on valuable, business-crucial tasks.
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