SignNow Refund Policy

We hope you’re enjoying using SignNow! Our team constantly strives to improve SignNow and its features based on your feedback. However, we understand that our services may not always meet your expectations. We’re here to help and answer any questions you may have.

You can cancel the auto-renewal by terminating your subscription and avoiding future billing. Your access to our services will continue until the end of your paid / trial period. No refund will be issued when you cancel.

You can cancel your subscription online by following this link. If you are not logged in, you’ll be asked to do so. The process is straightforward and quick. If you encounter any difficulties, contact our dedicated Support Team for assistance.

If you have entered credit card details, the service will automatically renew at the end of the free trial period unless you cancel before the trial expires. To request a refund, please contact our dedicated Support Team within 30 days of your first payment date.

Before contacting the support team, please have this information handy:

• Date and amount of the payment in question
• If paid with the bank card, specify the last 4 digits of the card used to pay for the Service
• If paid with PayPal, specify your PayPal account email address
• Your full name and billing zip code
• Email address used to register the SignNow account or subscribe to SignNow services

Providing these details in your initial request message will significantly speed up the process.

Please note that refunds and cancellations of Services are directly connected. As soon as the refund is issued, your access to the Services will be revoked, and you will no longer be able to use paid features per Section 13 of our Terms of Service.

Additional Information

While the refund is instantaneous, it may take up to 7 business days to appear on your bank statement. Your bank's processing time may vary.

SignNow is not responsible for any bank charges, commissions, or overdrafts. The only way to remove these charges is through direct negotiation with your bank.

Feel free to visit our Help Center to learn how to manage your Subscription.

SignNow does not issue refunds in the following cases:

Transactions older than 30 days

SignNow has one of the best money-back guarantees in the industry. If you are a self-serve subscriber, you can request a refund within 30 days after your initial purchase date. Older transactions are not eligible for a refund.

Significant Usage

Our refund policy is intended for users who have determined that the product does not meet their expectations. If the services have been used significantly, this may indicate acceptance of the product, and in such cases, refund requests may be declined at our sole discretion. Additionally, any usage-based fees—such as charges for exceeding the annual limit of 100 invites—are strictly non-refundable.

Subscriptions bought through our Sales Team are not refundable

Please contact your Account Manager if you have any additional questions.

Subscriptions bought through the App Store or Google Play

The App Store and Google Play handle all billing for in-app purchases made via smartphones, so we cannot assist you with a refund.

Please refer to this step-by-step guide by Apple to unsubscribe: https://support.apple.com/en-us/HT202039. To get more information about refunds, please visit https://support.apple.com/en-us/HT204084.

Please refer to this guide for Google Play Market subscriptions: https://support.google.com/googleplay/answer/2479637?hl=en

International Fees and Currency Conversion Fees

If your local currency differs from the currency indicated by SignNow at checkout, your card issuer or bank may charge additional fees for international transactions or currency conversion. SignNow does not charge these and other third-party fees; we cannot refund them.

Third-party services

SignNow is not responsible for refunds for third-party services offered through the SignNow platform, such as Notarize.

Subscriptions bought through marketplaces

If you bought a SignNow subscription using one of the third-party marketplaces, you should contact the marketplace regarding all matters related to cancellation and refunds. ​​The following list includes, but is not limited to, some of the most commonly used marketplaces:

• AWS Marketplace
• ADP Marketplace
• Sherweb
• AppDirect/AppSmart
• Be-Cloud
• Infinigate Cloud (ex-Vuzion)
• ALSO Software
• D&H
• Ingram Micro
• Intcomex
• Pax8
• TechSoup