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Church Benevolence Policy

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Sojourn Community Church Benevolence Forms

BENEVOLENCE FUND POLICY & PROCEDURES

APPENDIX A

BENEVOLENCE INTERVIEW FORM

The following application form must be completed before we can schedule an appointment or provide any assistance through Sojourn Community Church.

Please call the Benevolence office at to schedule an appointment with a benevolence counselor. This appointment will take approximately one hour.

If for some reason, you cannot keep your appointment, please call as soon as possible to let us know.

Please bring the following items and any other documentation that may not be listed that you pay on a monthly basis and/or documents that show your financial situation:

Completed Benevolence Request Application

Most Current Bank and/or Savings Account Statements

Most Current Pay stub for each wage earner living in your home

Most Current Itemized LG&E bill

Most Current Itemized telephone bill; cellular phone bill or pager bill

Most Current Itemized Cable TV bill

Most Current Itemized credit card bills

Mortgage Statement, lease or rent agreement

Car loan statement

Car Insurance Statement

AFDC, SSI, and/or Food Stamps authorization papers (if any)

If disabled or injured and unable to work, a doctor’s statement certifying the same

Any other bill or item that you are requesting our assistance to pay or which would help to clarify your financial situation

You are asked to make appropriate child care arrangements for small children prior to the appointment with the benevolence counselor.

I hereby confirm the information provided on the following pages is accurate to the best of my knowledge, and the benevolence committee has my permission to verify any information contained in this application form.

Applicant’s Signature Date

My appointment is scheduled for: Date Time

BENEVOLENCE APPLICATION - PAGE 2

PERSONAL INFORMATION

Name SSN Date of Birth

Marital Status:

Address:

City: State: Zip:

Home Phone: Work Phone:

FAMILY / LIVING

List the names, ages, sex and relationship of everyone currently living with you:

Name Age Sex Relationship

Name Age Sex Relationship

Name Age Sex Relationship

Name Age Sex Relationship

Please list relatives living in the Louisville area:

Name Relationship

Name Relationship

Name Relationship

HOUSING

Do you Own Rent How long have you been at your present address?

Landlord / Mortgage Company

Address

City State Zip

Previous address, landlord's name and phone number

TRANSPORTATION

Do you have access to a car? Yes No

BENEVOLENCE APPLICATION - PAGE 3

EMPLOYMENT

Name of Employer (if any) Length of employment

Supervisor Phone

Job Position / Description

If not employed, are you actively looking for employment?

How long have you been unemployed?

Reason:

What steps are you taking to seek active employment?

SPOUSE'S EMPLOYMENT

Name of Employer (if any) Length of employment

Supervisor Phone

Job Position / Description

If not employed, is he/she actively looking for employment?

FINANCIAL COUNSELING

Have you seen a financial counselor within the last six months? Yes No

If Yes, with whom?

Have you contacted anyone else for assistance within the last six months? Please specify:

Family Friends Churches Agencies

What steps are you taking to improve your present situation?

SPIRITUAL INFORMATION

What is the name of your Church? Phone

Pastor's Name

Do you attend regularly? Yes No How Frequently?

Are you a member? Yes No Since

How would you describe your current relationship with Jesus Christ?

Are you involved in a community group?

May we contact your friends at the church and/or your listed references? Yes No

Do they know about your needs? Yes No

Do you have physical or emotional issues that hinder you from meeting your financial needs?

REFERENCES (Other than Relatives)

Name Phone

Name Phone

Name Phone

BENEVOLENCE REQUEST

List each item that you are seeking assistance for and the amount requested:

Name of Organization Amount

Name of Organization Amount

Name of Organization Amount

State reason for seeking assistance at this time:

Have you received assistance from Sojourn before?

Have you received assistance from any family members?

Assistance provided and when:

I authorize Sojourn Community Church to verify all information provided.

Signature Date

Printed Name

Please indicate any other churches or organizations where you have applied for help and the amount of assistance provided and when:

BENEVOLENCE APPLICATION - PAGE 5

MONTHLY INCOME

Job #1 $

Job #2 $

Spouse's Job #1 $

Spouse's Job #2 $

Child Support $

Retirement $

Social Security $

SSI / Disability $

Food Stamps $

Other $

$

$

How often Paid?

Total Monthly Income $

MONTHLY EXPENSES

Tithes / Contributions $ Notes

Rent $ Notes

Mortgage $ Notes

Car Payment(s) $ Notes

Auto Insurance $

Auto (gas & oil) $

Electric / Gas $

Water $

Food $

Phone $

Cable TV $

Day Care $

Child Support $

Furniture / Appliances $ Notes

Credit Cards $ Notes

School Loans $ Notes

Bank Loans $ Notes

Other $ Notes

Finance Co. Loans $ Notes

Total Monthly Expenses $

Balance

BENEVOLENCE APPLICATION - PAGE 6

MY DEBTS

Definition: A debt is a specific amount of money owed for goods or services for which partial payments are being paid over time.

Write down the name of each debt including the debt name, balance owed, the minimum monthly payments and the annual percentage rate.

Debt Table

Debt Name Balance Owed Monthly Payments Interest Rate

Debt Name Balance Owed Monthly Payments Interest Rate

Debt Name Balance Owed Monthly Payments Interest Rate

Debt Name Balance Owed Monthly Payments Interest Rate

Debt Name Balance Owed Monthly Payments Interest Rate

Debt Name Balance Owed Monthly Payments Interest Rate

Debt Name Balance Owed Monthly Payments Interest Rate

Debt Name Balance Owed Monthly Payments Interest Rate

Debt Name Balance Owed Monthly Payments Interest Rate

Debt Name Balance Owed Monthly Payments Interest Rate

Debt Name Balance Owed Monthly Payments Interest Rate

Debt Name Balance Owed Monthly Payments Interest Rate

APPENDIX B

BENEVOLENCE DISBURSEMENT FORM

BENEVOLENCE DISBURSEMENT

Name: Case #

Address: Date:

City/State/Zip: Phone:

Member of Sojourn? Yes No

CG:

Check Disbursement / Total Disbursement

1 Check #

Pay to:

Amount:

Account #:

Address:

Total Disbursement

APPENDIX C

BENEVOLENCE CASE STUDY FORM

BENEVOLENCE RECOMMENDATION

Date: Case#

Applicant:

Address:

Phone: Benevolence Team:

Summary

Recommendation

Due the spiritual and support structures in place, the benevolence team recommends:

To fulfill our promise to pay her water bill for the amount of $105.54

Jane will be attending the resume building seminar on April 6th

A Sojourn member who attends the weekly mother/children playground group should be in contact with her

Jane is to be informed of the next Sojourn financial counseling seminar

This is a one-time gift

______________________________________

Benevolence Team

Date

______________________________________

Elder

Date

Enter text✕

What a Church Benevolence Policy Covers

A Church Benevolence Policy is a documented procedure churches use to evaluate, approve, and record financial or in-kind assistance to individuals and families. It defines eligibility criteria, required documentation, decision-making authority, payment methods, recordkeeping, confidentiality protections, and reporting obligations. The policy reduces inconsistency, protects church leaders from liability, and ensures assistance aligns with the congregation's mission and budget. Policies commonly specify review timelines, appeal procedures, and safeguards for handling sensitive personal or medical information.

Why a Clear Benevolence Policy Matters

A written policy promotes fairness, prevents ad-hoc decisions, and documents lawful use of church funds. It helps maintain donor trust and protects leaders from accusations of favoritism or misuse.

Why a Clear Benevolence Policy Matters

Who Uses and Manages This Policy

Several roles typically interact with a benevolence policy: administrative staff receive requests, pastoral staff provide guidance, and a designated committee or board approves disbursements.

  • Pastoral staff: Triage requests, verify need, and provide pastoral support or referrals as required.
  • Benevolence committee: Review eligibility, approve funding amounts, and document rationale for decisions.
  • Administrative staff: Maintain forms, track disbursements, and prepare records for audits or donor reporting.

Assigning roles and backup signers in the policy reduces delays and clarifies accountability for approvals, disbursements, and record retention.

Quick Steps to Process a Benevolence Request

Follow a simple four-step workflow to intake, verify, decide, and document assistance consistently.

  • 01
    Prepare: Gather completed application and supporting documents before review.
  • 02
    Validate: Confirm identity and need, and check for duplicate requests.
  • 03
    Decide: Committee reviews and votes according to policy thresholds.
  • 04
    Disburse: Record payments and notify recipient; retain documentation.

Essential Components of a Professional Policy

A robust Church Benevolence Policy includes eligibility rules, documentation standards, approval limits, confidentiality controls, payment processes, and record retention requirements to ensure consistent and compliant assistance.

Eligibility

Define who qualifies and under what circumstances. Include residency, membership expectations, and any exclusions to prevent misunderstandings and ensure consistent decisions.

Required Documentation

List specific documents needed (invoices, eviction notices, benefit statements). Clear documentation standards speed verification and reduce fraud risk.

Approval Limits

Set monetary thresholds for pastor approval versus committee or board approval. Define emergency spend authority and required follow-up reporting.

Payment Methods

Specify acceptable disbursement methods (checks, ACH, vendor payments) and processes for issuing funds directly to service providers when appropriate.

Confidentiality

Outline access to applicant records, data-sharing restrictions, and secure storage practices to protect personal and medical information.

Recordkeeping

Describe retention periods, audit trails, and the format (paper or digital) for maintaining case files and financial records for oversight and tax purposes.

Key Data Points Collected and Protected

Applicant Name: Full legal name only
Date of Request: MM/DD/YYYY format
Contact Details: Address, phone, email
Financial Info: Income totals and bills
Medical Data: Limited to disclosed invoices
Decision Record: Approval rationale and signer

Consequences and Practical Risks to Avoid

Backup Withholding: 24% withholding
Misuse of Funds: Civil liability
Privacy Breach: HIPAA fines possible
Tax Reporting Failure: Information return penalties
Fiduciary Breach: Board exposure
Intentional Fraud: Criminal charges

Common Pitfalls to Avoid

  • Accepting verbal requests without documentation leads to inconsistent decisions and incomplete records that complicate audits and donor transparency.
  • Mixing church operational funds and benevolence funds without clear accounting can trigger internal control weaknesses and donor concerns.
  • Failing to redact sensitive medical details when sharing case summaries increases the risk of privacy violations and potential HIPAA issues.
  • Allowing a single approver to disburse significant amounts without oversight raises fiduciary risk and reduces institutional accountability.

Configure an Efficient Digital Workflow

Digitizing intake and approvals reduces processing time; the table below outlines typical workflow settings for online completion and routing.

Workflow Field Configuration
Signer Roles Applicant | Pastor | Committee Chair
Authentication Email link with optional SMS code
Storage Location Encrypted cloud folder
Notification Automated email on status change

Digital Tools and Integration Needs

Consider integrations for case management, secure storage, and accounting when moving benevolence workflows online.

  • Integrations: Salesforce, NetSuite, Google Workspace
  • File Types: PDF, DOCX, HTML, Excel
  • Authentication: Email, SMS, or advanced options

Where to Send and How Requests Flow

Route requests to a centralized intake email or portal, define approvers, and archive signed documents to a secure records folder for compliance and reporting.

  • Submit: Applicant uploads form and attachments via portal.
  • Verify: Administrative staff confirm documents and identity.
  • Approve: Committee or pastor signs per policy thresholds.
  • Archive: Store signed file with audit trail in records system.

Typical Timelines and Processing Expectations

Establishing clear timeframes helps applicants know when to expect decisions and ensures the committee meets oversight obligations.

Applicant Response Window:

Provide requested docs within 30 days of submission.

Initial Screening:

Administrative check completed within 3 business days.

Committee Review:

Decision typically within 14 calendar days of screening.

Disbursement Timing:

Funds issued within 7 business days of approval.

Record Filing:

Signed record archived within 3 business days.

Key Milestones in a Request Lifecycle

Track each case through defined milestones so stakeholders can monitor progress and ensure timely decisions and documentation.

01

Application Received

Date and time stamp upon submission; intake begins.

02

Initial Screening

Verify documents and completeness; flag missing items.

03

Committee Decision

Formal approval or denial recorded with rationale.

04

Funds Distributed

Vendor or recipient payment executed and logged.

eSignature Vendor Pricing Snapshot for Benevolence Workflows

Compare common vendor pricing and basic capabilities relevant to signing and storing benevolence applications; signNow is listed first per vendor convention.

signNow DocuSign Adobe Sign PandaDoc HelloSign
Starting Price $8/user/mo $15/user/mo $14/user/mo $19/user/mo $15/user/mo
Free Trial 7-day free trial Varies by plan Varies by plan Varies by plan Varies by plan
Bulk Send Yes Yes Yes Yes No
Audit Trail Yes Yes Yes Yes Yes
HIPAA Compliant Yes Yes Yes No No

Real-World Use Scenarios

Two anonymized examples illustrate how a policy standardizes intake and prevents delays while protecting privacy and oversight.

Emergency Rent Assistance

A family submitted documentation of eviction.

  • Committee verified income and paid landlord directly.
  • Clear documentation of invoices and decision rationale reduced processing time and prevented duplicate aid.

Medical Bill Support

An applicant requested help with a hospital bill.

  • Medical invoice only; minimal PHI recorded.
  • Direct vendor payment and HIPAA-aware consent preserved privacy and satisfied oversight requirements.

Practical Tips for Accurate, Efficient Administration

Apply these operational tips to reduce errors, protect privacy, and speed approvals while maintaining donor and beneficiary trust.

Standardize Forms
Use a single, fillable application template and checklist to ensure all required documentation is collected up front.
Limit PHI
Collect only necessary medical information and store it in a HIPAA-aware system when applicable.
Define Approval Levels
Set clear monetary thresholds and a documented escalation path to avoid unauthorized disbursements.
Audit and Review
Schedule periodic record reviews to confirm policy adherence and reconcile disbursement accounting.

Frequently Asked Questions and Solutions

Answers to common operational, legal, and technical questions about implementing a Church Benevolence Policy and handling applications.


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