Intake & Triage
Step-by-step intake procedures, screening questions, risk indicators, and immediate protective order triggers so staff consistently classify urgency and route matters to the correct calendar or emergency docket.
A single, detailed manual reduces variability across staff, shortens onboarding time, and clarifies legal and administrative steps for family law cases. It supports compliance with filing rules, improves calendar accuracy, and helps meet statutory deadlines while preserving consistent service to litigants.
The manual is intended for court staff and allied professionals who manage family caseloads and court processes.
Use it as a reference for assignments, quality checks, and regular procedural refreshers.
Senior operational role overseeing manual adoption, periodic updates, training schedules, and quality assurance. Responsible for aligning manual procedures with state filing rules and ensuring staff complete required training modules.
Day-to-day user who follows intake checklists, assigns cases, tracks service deadlines, and prepares hearing packets. Maintains case notes and communicates required filings to litigants and counsel.
Step-by-step intake procedures, screening questions, risk indicators, and immediate protective order triggers so staff consistently classify urgency and route matters to the correct calendar or emergency docket.
Detailed list of required fields, acceptable file formats, signature and notarization rules, and exhibit labeling conventions that reduce rejections and support later evidentiary use.
Templates for hearing notices, required disclosures, witness lists, and pretrial checklists with timing guidance for service, discovery, and motion filings.
Clear tasks for clerks, intake officers, case coordinators, and judicial assistants including sign-off points and handoff expectations to eliminate gaps in responsibility.
Summaries of controlling statutes, local rules, and exceptions (including court filing exceptions for electronic signatures), with citations to state rules where applicable and guidance on record retention.
Instructions for online filing portals, eSubmission workflows, approved PDF templates, and guidance on secure electronic signatures consistent with ESIGN and UETA frameworks.
| Field | Configuration |
|---|---|
| Intake Form | Required fields, conditional display for emergency flags |
| Document Upload | Accept PDF/DOCX, max 25MB, filename convention enforced |
| Signature Flow | Sequential signer order with optional witness fields |
| Notifications | Email and SMS alerts for status changes |
Ensure staff systems and vendor platforms meet minimum compatibility and security standards before enabling digital workflows.
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | 7-day free trial | Varies by vendor | Varies by vendor | Varies by vendor | Varies by vendor |
| Bulk Send | Yes (Business Premium) | Yes | Yes | Yes | No |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes | Yes | Yes | No | No |
| Envelope Cap | No cap | 100 envelopes/user/year | Varies by plan | Varies by plan | Varies by plan |
The interface is simple for internal teams to adopt and customers to use.
Flexibility for mobile and offline signing supported clinical workflows.
Acknowledge new filings within 48 hours of receipt
Complete proof of service per local rule before hearing
Hear emergency motions within statutory expedited timelines
Schedule status review within 90 days for ongoing matters
Update the manual annually or when local rules change