Liability waiver and agreement for computer support services form
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Liability Waiver and Agreement for Computer Repair Services
THIS IS A RELEASE OF LEGAL RIGHTS. READ. BE CERTAIN YOU
UNDERSTAND IT BEFORE SIGNING.
Agreement made on the ________________ (date) , between _____________________
(Name of Customer) of ________________________________________________________
_________________________
(street address, city, state, zip code) , referred to herein as
Customer , and ______________________ (Name of Computer Servicer) , of _____________
______________________________________________________________
(street address,
city, state, zip code)
, referred to herein as Servicer .
Whereas, ____________________ (name of customer) owns a computer (the
Computer ) and would like to contract with Servicer to perform certain repairs, servicing, and/or
maintenance; and
Whereas, Servicer is willing to attempt to make such repairs, servicing, and/or
maintenance on said Computer provided this liability waiver is signed by Customer;
Now, therefore, for and in consideration of the mutual covenants contained in this
agreement, and other good and valuable consideration, the receipt and sufficiency of which is
hereby acknowledged, the parties agree as follows:
1. Customer acknowledges that the services, repairs and/or maintenance provided by
Servicer may result in malfunction of certain programs or functions of the Computer and
acknowledges that this result may occur through no fault of the Servicer, and understanding the
risk of accepting the services of Servicer. Customer assumes all responsibility and risk for any
damage to the Computer that may result from such services, repairs, and/or maintenance.
Furthermore, Customer covenants not to sue Servicer or any of Servicer’s employees and
agrees in advance to release, waive, and forever discharge Servicer or any of Servicer’s
employees against any and all liability for any harm, injury, damage, claims, demands, actions,
causes of action, costs, and expenses of any nature that may result from service, maintenance
and/or repair services Customer accepts from Servicer.
2. In signing this Release, Customer acknowledges and represents that he has been fully
informed of the content of the foregoing waiver of liability agreement by reading it before he
signed it, and he understands that he is signing this document as his own free act and deed.
3. No oral representations, statements, or inducements, apart from the foregoing written
statements, have been made to customer. Customer further states that he is at least eighteen
(18) years of age and fully competent to sign this Agreement.
4. Mandatory Arbitration: Any dispute under this Agreement shall be required to be
resolved by binding arbitration of the parties hereto. If the parties cannot agree on an arbitrator,
each party shall select one arbitrator and both arbitrators shall then select a third. The third
arbitrator so selected shall arbitrate said dispute. The arbitration shall be governed by the rules
of the American Arbitration Association then in force and effect.
5. In this Agreement, any reference to a party includes that party's heirs, executors,
administrators, successors and assigns, singular includes plural and masculine includes
feminine.
Witness my signature this ______ day of _______________, 20____.
_________________________________
(Printed Name of Customer)
__________________________________
(Signature of Customer)
___________________________
Witness
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FAQs
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A computer service agreement is a legal contract between a service provider and a client that outlines the terms of service for IT support and maintenance. This agreement typically covers the scope of services, pricing, response times, and liability clauses. By having a well-defined computer service agreement, businesses can ensure consistent and reliable IT support.
A computer service agreement benefits your business by providing clarity on the services you will receive, ensuring timely support, and protecting your interests. It helps in budgeting for IT expenses and sets clear expectations for both parties. With a computer service agreement in place, you can focus on your core business operations while having peace of mind about your IT infrastructure.
When evaluating a computer service agreement, look for features such as detailed service descriptions, response times, pricing structures, and termination clauses. Additionally, ensure it includes provisions for regular maintenance, emergency support, and updates. A comprehensive computer service agreement will help minimize downtime and enhance your IT efficiency.
The cost of a computer service agreement varies widely based on the services included and the size of your business. Generally, agreements can be billed hourly, monthly, or annually, depending on your needs. It's important to compare different providers to find a computer service agreement that fits your budget while still offering the necessary support.
Yes, most service providers allow customization of computer service agreements to meet the specific needs of your business. You can negotiate terms, adjust pricing structures, and specify the types of services required. Customizing your computer service agreement ensures that you receive the best possible support tailored to your operational requirements.
If you need to terminate your computer service agreement, the process should be outlined in the agreement itself. Typically, there will be a notice period and specific conditions to follow for termination. It's crucial to review these terms beforehand to avoid any penalties or misunderstandings.
Many computer service agreements can integrate with existing software and systems used by your business, enhancing overall efficiency. Providers may offer integrations with project management tools, ticketing systems, and communication platforms. Ensure that your computer service agreement includes these capabilities to streamline your IT processes.
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