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Bank receipt sample for Customer Service

M what is EIC on app for people who still don't know let's do a quick recap e on Epic and how it came about basically FNB effects on app and online to send money and receive money in foreign exchange onl effects on app if your money could speak and say something about you and how you manage it what would that word be I think be mindful and consistently so [Music] yes are you still frustrated with crossb payments within the common monetary area which comprises of esini loto Namibia and South Africa if you are this episode is for you because in this conversation we are going to unpack innovative solutions that make crossb payments easy with FX on app from fmbb loto hello fellow 12 Blazers welcome to another episode on my money Adventures podcast if you are new here my name is Tois TK also known as the finance traveler because I work hard for my money I save it I plan it so that I can catch flights and not feelings if you're new to this podcast on this podcast we talk everything Finance well-being and wealth creation in studio today I have I have two beautiful guests from FMB loto who are also today's episode sponsor and we're going to talk everything crossb payments and how FX on app from FMB loto has evolved making it easy for you to transact with convenience beautiful lady good morning and welcome to my manone Adventures podcast thank you TK how are you feeling it's a beautiful Friday it's festive season seon that's all I can say we busy talking payments and money which is something I absolutely love so for people who don't know you who are you and what do you do within FM sort um my name is D Duma and I look after payment section um the payment manager yes what does a payment manager do for people who are not familiar with the job spec I'll start with my day to-day routine uh apart from emails meetings and obviously payments issues um mainly we Implement um Payment Solutions for our customers that is FX is one yes if I was to look into your FMP bank account what would your bank account say clever clever CL late um clever in a sense that you do savings um you transact wisely um you use our card um which is convenient we use our FX which is quite convenient that's it perfect I love that so we did a video a few months ago with Ming from FMB retail head of retail banking what is EIC on app for people who still don't know let's do a quick recap eix on Epic and how it came about basically FNB effects on app and online to send money and receive money in foreign exchange Bing onl on app from countries all transactions that done conveniently and safe and very fast and very easy then very easy very easy yes okay great so um I obviously plug the last video Yeah FX on app just as a recap for that right but I think today's conversation I want to focus more on global receipts because I think people have become a bit more comfortable got Global Payments on FX on app right so Global receipts how is it going and what have been the learnings since September 2024 um yes I must admit that we not countries so it's a since the EFT Sunset which is in September um we had to introduce customer can only receive money under clobal receipt to receive that M initially before thetically but now um with this change with the CMA um with the introduction with the EFT sunet and then we introduced to the global receipt where you go onto your FNB online banking um FNB app FNB online banking you go to Global receipt and then you go to um available payments and then you proceed to receive that money and immediately like account so a quick recap um somebody sends me money into my FMB account I have to go either on FX online FX on app go to Global receipts and then accept the money to for it to reflect into my to my to my funds okay great recently FMB has introduced what they call TCI right I love acronyms because Bankers love their acronyms right so so for the ordinary Trailblazer who watches and listens to this podcast what is TCI um like you're saying it's an acronym so T in short it is transactions um cleared on an immediate basis Rees one to receive money so um also in terms of sending global payment um for one to use that between to yes so Tois is sitting in loto uses FMB loto if I'm sending Tois in sa who banks with FNB SAA or FMB estin FMB Namibia this is where the TCI will come in so these transactions are cleared immediate Bas basis what does that mean it means H H you transaction now and then G data appears on on the recipient um account immediately immediately so what happens when it's from FMB to other Banks is it still going through the foreign exchange process we are used to following September okay cut of times let's talk cut of times previous viously I used to be uh I want to send money from my FMB loso to my fmbb sa right what are the cut of times now with TCI immediately there are no cut of times and it C of times I used to be able to I have to do it within the business hour 1530 yeah and then on Saturday from 8 to 12: sure but now High so Sunday anytime Sunday anytime itens when and whever okay wow Innovative easy convenient easy and uh are there any limits yes we do have limits um limit it's up to 25,000 yes um 2,000 a Forex so 25,000 and below I can do those transactions they reflect immediately yes but 30 26,000 and above then I have to wait for those C of times that are still in place and the turn around times turn around times yes so why should what what would you want customers FMB specifically to know about TCI called from what you just said now if you were to summarize it in short um I think since the Inception of T we have seen transactions theover very fast and and without and we have seen customer benefiting out of the TC in a sense that um also it's quite affordable I must say that because um it's 25 malti per transaction H you heard it first live on my Adventures podcast at this point we're going to take a quick break and then after the break we're going to talk to a second guest who's going to tell us about the experience with tciv Med now thank you very very much thank you any closing remarks before we go to the ad break it's festive season let's save let's transact wisely and let's use FNB FX online and FX on app use FX online and FX on app because it is easy seamless and convenient convenient quick out break and we'll be back shortly as the finance Bachelor juggling a busy schedule can be exhausting from shooting content coaching clients attending events and staying in shape when planning for a holiday I'm always looking for secure convenient and easy solutions to make payments or receive money from countries like South Africa Namibia or esini with ethics on a functionality from FMB loto it's easy this is how download the FMB app at the Forex Tab and login to make payments use Global Payments functionality to receive money use Global receipts login and confirm for the funds to reflect in your account you can also check the daily Forex rates for currency such as the US dollar pound sterling and Euro among many after a hectic first half of the year I can book my next vacation pay for it seamlessly and conveniently with FX on app FX on app it's easy welcome to the second half of this conversation where we are talking innovative solutions and developments within FX on app from FMB s to but not just AXS on app AXS online so the second guest is here and she's going to tell us everything about the customer experience right so for people who do not know you I know you but the Trailblazers Community does not know you tell us who you are thank you TK my name is I work for FNB as Cent experience manager client experience manager yes so what does that look like H do I call you I call you what's the customer client experience manager job it is that roller coaster I hear from you when you're happy and please we like those compliments and then I also get to hear when you're upset because now something is frustrating you you're dealing with your money and you're trusting the bank with it dealing with your money and you trust in the bank with it yes if I was to ask you as San how do you deal with your money oh the picture is colorful colorful yes there are faces and there are times when we see we are mindful conscious of everything thing and then sometimes if your money could speak and say something about you and how you manage it what would that word be I think be mindful and consistently so yes sure just so at least you know now given that it's festive time we'll be spending be mindful that January is still coming what call it genu lovely I was like we not wearing this genu this genu we not wearing we are genu lovely so from September 2024 there's been a roller coaster right and I'm sure your day today has been hectic right we moved from the sunset ons to uh CMA payments with FX on app what has been experienced since from a customer experience perspective it has been a huge change our customers are slowly getting used to the change now you have to transact and the recipient also has to do some action on their end but I must say things are becoming stable now stable and earlier on before the break right and she mentioned TCI from your perspective what is TCI from a customer perspective and how has this improved the customer experience it has been an exciting Improvement in that FNB l through their partnership with Bank South Africa introduced a way of making sure that now our customers FNB L customers can transact to C FNB customers smoothly and in a convenient way in that now the transactions will be reflected immediately so at least with that enhancement we are seeing lesser complaints from our FNB to FNB transactors and um that um reduction in customer clients complaints right how has that uplifted your day-to-day job uh a lot has been ised on we can now look at other improvements because H in client experience everything keeps changing my expectations keep changing if I make an example now we are seeing under TCI amounts up to 25k reflect immediately but the customer is going to expect to be able to trans to transact more than 25k very soon so we have to be thinking about be thinking about that and from a customer experience um you've got clients who are individual retail clients B FX on app you know and then you have business clients who use FX online right what has been the experience CLE or what has been the learnings with TCI from that perspective CLE what has been the impact both for retail clients and for business clients convenience I believe the life is easier now given that the customers can transact any time H as long as the amount is uh below or up to 25k yes with global receipts conversation that I had Med Now earlier on she mentioned that um when I'm receiving money from FNB SAA for example into my FMB loso account right I need to do a few steps uh what happens when that money does not reflect in a case where the money does not reflect our customers like the the the payment the paying customer like the one who did the outgoing payment can communicate to recipient to say check on your receip but in case they still struggle we are available for support that is where we are saying you can reach us on our contact center number h24 1000 you can even send us a call bag request we'll call you back you just dial the ussd st81 622 41,000 oh my God I think I think let's repeat that again and obviously we'll also plug it into um the show notes below but also reflected on the screen as well but for people who are listening to the podcast version of this conversation let's just repeat that again okay the contact center number is24 1000 and then for call me back requests that is why where we saying our customers can dial the star 181 star 6224 1000h wow closing remarks or what do you want to leave the customer the FMB customer firstly with this festive season but also for people who do not bank with FMB Loro what do you want to say to them I'll start with those one I think it's time they join FNB we are introducing exciting solutions for them to make sure that convenience be able to bank transact safely H easy anywhere you are so I would say join FNB L and to our customers I wish them a happy festive season enjoy responsibly be mindful of your spending this festive season be mindful of your spending and of course if you are looking for real help FMB is the Bank of the changeables and they are here to make it easy and convenient for you to transact and stay safe this rest of season this episode was proudly sponsored by FMB loto I will obviously link the website details and all the contact details below do not forget that this show is also available on Spotify and apple podcast and do not forget to hit the Subscribe button but most importantly the other videos where I had FMB on the podcast where we unpacking everything affex on app that I'll also Link in the show notes below but also plug into the actual video do not forget to subscribe and share this with your family your friends and of course other fellow Trailblazers who are not part of this community yet until the next episode love peace and money remember that money is an adventure let's enjoy that right we will see you in 2025 this episode like I mentioned was proudly sponsored by FMB loto if you're not banking with FMB loto maybe the time to switch is now I'll see you guys in the next episode cheers