Discover the Best Billing Format for Client for Customer Support

Best billing format for client for Customer Support

hey what is up guys it's Brendon here and today we're going to be taking a look at seven of the best customer service software for you in your small business now of course there's a wide variety of different types of customer service software whether you need a software to provide you with help desk Solutions just helping and answering customer inquiries or even social media management as well that's we're going to be diving into here in today's video of course all the different types of customer service based software again depending on what your specific needs are and what you need in your business again whether you need it maybe as an internal tool or as more of a customer facing tool to help answer those inquiries that come into your business and how you can scale and effectively provide those Solutions so that's what we're going to be diving into here in today's video of course and if you do want to check out any of the software mentioned here in today's video there will be links Down Below in the description box below of course some of which are affiliate links which is a great way way to help out and support the channel without further Ado let's go ahead and dive into the list now of course this list is not really in any particular order going to be breaking them down all by different sort of categories and types again it is up to you to to decide which might be best for you so without further Ado diving in at the first spot we have Salesforce now Salesforce overall is a CRM platform that stands for customer relationship management so Salesforce offers a wide variety of different types of small business or just even larger business Sol Solutions as well but this software offering they specifically have is the small business service um tool which can allow you to answer those customer inquiries as they come in maybe they need help with something you can even set up a little live chat in the corner as well uh to help answer those customer questions again no matter where they are or when they may need help now they of course you can try them for free or you know watch their demo and things like that again links will be down below in the description uh to each of the different software mentioned here in today's video if you want to follow along I highly recommend that um so Salesforce they have their small business service software which can help you again as you can see here uh reduce costs it is self-service as well you can set up an FAQ page you can set up like a help desk sort of setup and scenario as well as an entire knowledge base so you can maybe provide those SC uh scalable Solutions as well uh in addition to that they also have ai so you can answer uh customer inquiries with artificial intelligence uh sort of like a bot setup so maybe they need help with certain types of topics they also do have chat Bots as well uh so you can set up things through certain um paths so maybe if they ask like maybe if you're in e-commerce Hey where's my order or something like that you know you can resolve those types of things with more automation so you do have a bit of not only uh artificial intelligence which is again different than a chatbot that is where you can set up you know more uh rigid automation uh so you do have a wide variety of different um tool sets there you also have a different workflows uh to view things as well as just answering again your customer inquiries so the nice thing about Salesforce overall is that it does also Connect into the CRM platform so if you're looking to keep things a little bit more integrated uh that's one of the nice benefits to a platform like Salesforce just because they do have such a wide variety of different tools uh there their small business service uh customer service does directly tie into that so it does help with maybe scaling some of those other uh data metrics and data analytics and Reporting in your different dashboards so that's one of the nice things about it it can be a little bit more expensive again not going to be spending too much time here on the pricing as you can see uh on screen again I recommend to everybody in every video go ahead and check out these companies yourself to get the most realistic and up toate pricing because pricing is always subject to change by and large though I would say Salesforce can be one of the more pricier Solutions uh but it can make a lot of sense again sometimes it is worth spending the extra money uh to help you in your overall business instead of you know you get what you pay for at the end of the day and if you need the extra Integrations it just might make sense to go with a platform like Salesforce so mention it at the top of the video moving in at the number two spot we have fresh works and more specifically fresh works' fresh desk so fresh desk is specifically more on the help desk side of things in terms of customer service soft sofware but you can also you know as you can see here scale your support experiences without scaling cost so the nice thing about this is you do get each of the inquiries do come in in a ticketing based system so you know maybe you have questions you have calls you have a tweet or something like that even or Facebook you know all these different types of uh new sources that you can connect uh fresh Des to uh it has a lot of different Integrations as well you know as AI driven customer service Suite uh they do do also have that as well so the nice thing about that is you can combine all the different you know areas where you might be getting these inquiries and tie them all into one software which can just help scale your overall uh efficiencies and making sure you're providing consistent support and so maybe if you do have a customer service or support staff member then they can easily get all of the inquiries condensed and Consolidated in one place then I have to jump around a bunch of different dashboards that's one of the things that I like about fresh desks specifically you can also set up the knowledge based the FAQ setup very similar to how Salesforce has that you can do that with fresh desk as well uh which can be nice to you know automate some of the self-service side of things uh just to get quicker responses for people so you don't have to rely completely on your staff members again you know AI as well can be nice for certain things that are maybe a little bit more uh simple or maybe very repetitive type tasks like tracking orders things like that or maybe some other types of more you know repetitive Solutions uh AI can help uh you know do the heavy lifting there uh in addition to that they also have collaboration tools as well so you can uh bring different teams together as well as their analytics uh reporting features uh which again is something that both Salesforce and fresh desk or fresh Works do very well in terms of overall analytics and reporting of all these different uh data metrics so again for customer service fresh desk can be another great option moving along at the number three spot we have a front now front is a bit different from the other two in that it is really scaled and built around the familiarity of email so it is more of an email based solution as a again as you can see here as a customer operations platform so in terms of the overall uiux it is very userfriendly uh because it is all built within the email sort of platform and you can connect it to the phone calls all the different other platforms you know inboxes like in Instagram uh WhatsApp SMS and get it all in one platform and then have it easy to answer things back or you know just sort of in like an email-based platform so if if people are used to that it can just streamline your operations and systems just because having it in the familiarity of email can make it a lot easier to get through your work and get things done as you can see here you can also you know track some of the data and analytic side of things as well that front uh does allow you to do you have Team collaborations of different Integrations you also have live chat you can set up uh automated workflows again a lot of these different companies do have a lot of similar sort of solutions so I would recommend maybe trying each of them out uh you know on a free trial basis or something like that or really just digging into what you specifically need and want maybe if they have the right Integrations for you in your business and what you're used to uh that could be something you can take into account as well again there is really no one siiz fits-all solution for a lot of different customer servic service based platforms again if you do just want the the easy uiux maybe front could be a a good option for you again it is a a great you know solution for a lot of people just because it's so simple and streamlined again maybe if you need other more complex Solutions maybe look elsewhere but front could be again another good option moving on next in this list we have Zoho desk now Zoho is a platform that I do recommend a lot on the channel because of all the different types of software Solutions that they offer and this is specifically a Zoho desk which again is more built around a ticketing based system and help desk which I have mentioned in my health desk video but for customer service you know the whole system also does work well for that as well uh depending again on what type of customer service software that you specifically need it really does vary uh if you need the chat functionality if you want to answer things with AI depending on the type of business that you run but Zoho the nice thing about it and Beyond just specifically Zoho desk which we'll get into in a minute is that that the Zoho software platform very much um sort of similar to Salesforce and the fact that they offer a lot of different uh software Solutions is that Zoho does also operate primarily you know as a CRM as well as all the other different types of software options that they offer they also have uh marketing software finance software like small business accounting HR you know wide variety of different solutions they also do have their Zoho one so if you do want everything all integrated uh they do have that as a uh singular service which can help if you just kind of want to replace everything for one solution in your business and then everything talks to each other and gets all connected in one basis point so you're not have to worry about stitching together all the different Integrations that is one thing you could consider with a platform like Zoho uh Zoho also generally speaking is more affordable than a lot of the other options that are out there uh which can be nice now in terms of Zoho desk and what they offer for customer service uh as you can see here you know you can simplify your customer service operations improve agent productivity and customer experience so they have the analytic side of things in terms of you know tickets that are assigned unassigned and monitoring you know who's online who's offline who can help with certain types of things overall customer uh happiness ratings negative ratings just generally uh you know keeping track of your logs in terms of what's coming in what's going out are things getting solved and just very good around the ticketing based system very focused around ticketing and making sure that you know customers are being taken care of taken care of so yeah Zoho desk can be another great option again they do have a lot of different pieces in their platform again with artificial intelligence contextual support as well like reply assistance so if you do want to save a little bit of money you know you can do that as well you know you can also combine both your actual agents as well as you know your AI agents in a way uh to make a better solution and more cost- effective solution overall they do have a wide variety Integrations as well you know platforms like Shopify that I mentioned a lot on the channel um you know you could Stitch things together uh as well they do all a mobile app which can be nice so definitely recommend checking out Zoho desk if you have not already they do also have a 15-day free trial again links are down below in the description to all the different platforms we're mentioning here in today's video moving along next in this list we have HR now hiver is quite similar to front in the in the respect that it is another Cur uh customer service based software but it is also built around email now hiver specifically is built around Gmail so if you're using Gmail cool this could be a good um option for you in terms of streamlining your communication you know across email as you can see here they have a live chat knowledgebase and voice communication but it is all within Gmail so if you're not using Gmail maybe you'll want to look elsewhere but hiver can be a good option if you are using Gmail can be a very easy solution you know they add the extra communication channels there uh you can track everything in there so if you're doing everything through email already currently within your customer service and just having everything come in to specific emails then hiver could be a very good you know integration and sort of upgrade to your Gmail inbox uh and really like an ex really just an an extension of what you're able to do and then you're adding in some extra features in terms of assigning things to other people maybe tagging things tracking things adding extra analytics you know seeing just it really is just like a step above a traditional Gmail inbox again if that's how you're handling things you know hiver can make that solution a bit more efficient for you again like you like I mentioned collaboration tools um the automation reporting different Integrations uh so they do have a free trial again HR uh can be another good option again if you are using Gmail might make sense for you to kind of upgrade your Gmail inbox moving on next in this list we have Tio now Tio I have mentioned many times on the channel they are great again specifically and not just exclusively but for if you are an e-commerce store owner if you maybe have a Shopify store then Tio can be an excellent solution for you in your small business now one of the nice basis around tidio is that they do offer AI customer service a lot of the other platforms do also offer that but Tio do does do it at quite an affordable rate they're probably one of the cheapest just very affordable Solutions out there because they are just very simple straightforward they link up to your site and they get the job done so you set up the inbox setup they do also have lyro as an AI support agent which can help you save a bit of money and you can also still do the live chats you can still do um chatbot you know pre selected Solutions uh and you know it is a ticketing based system as well so so you can set up you know kind of three different setups you can have your human support agents you can have your chat Bots for just very basic sort of like streamlined Solutions like this goes this way that goes this way and your AI which can help kind of take into inform a lot of the information and provide more effective Solutions such as maybe recommending uh certain products or something like that maybe if someone has a question about uh your company you can also you know provide in a way sales-based um support as well so if maybe hey this product H maybe don't recommend this one maybe recommend another product or maybe you want this or that you know you can convert those leads into sale sales as well as you can see here you can supercharge your Revenue uh through their aid driven customer service solution so you can help your customers and some of the time by helping the customers is maybe recommending another product uh in terms of you know as you can see here recommending a type of model uh you know as you can see here this is just a great example here of oh maybe I should order this one you can link it up to your storefront so again if you're in e-commerce uh this can be a really good option again if you do want the live chat help desk functionality uh all built into one sort of customer service uh solution and accelerating your overall sales system uh on your business and especially if you are maybe just one person running your operations this can just help you scale things a bit more than what just one person could do again through the power of AI as well uh and the ticketing system and you can also integrate it again as you can see here between like messenger Instagram WhatsApp email so you do have everything all in one place you're not having to jump across all the different types of softwares you can directly integrate it into your website again maybe you're on Wix maybe you're on WordPress or Shopify like I mentioned uh you know you can connect all of your TCH stack in here to simplify everything uh within a platform like Tio and you can get started for free with them again links are down below in the description moving on next last but not least we have Sprout social now Sprout social social is a bit different from all the other platforms we previously mentioned in this video here already is that it is a social media management solution that also does allow you to communicate to your customers through the Sprout social platform so it isn't completely focused on customer service but if you do have a lot of social media channels that's a big part of your business you can connect them all in here get those insights and analytics from a social media perspective but also then answer those customer inquiries that just naturally happen to come through your social media channels because that's where most people maybe follow your business and so this can help connect everything and just get those extra insights uh they do also have a lot of different Integrations so maybe if you do want to connect Sprout social to a platform like Salesforce uh you can do that as well and this just helps you measure your overall impact from all of your social media channels again it is just a lot more detailed and more advanced than what a lot of other platforms or even just the basic tools that social media platforms may offer out the box they give you a lot more uh insights and analytics into your specific social media Pages again linking them together and then answering those customer inquiries as they come in as well so you do have a lot of different Integrations again uh it can make a lot of sense in terms of social media engagement as well as time to response as well uh so you can make sure that you're actually getting to your customers that ask those questions through the social media channels so again not necessarily just a traditional customer service based software but more of a social media management platform which essentially you do get a lot of those customer inquiries through social media management so you can make sure that you're actually getting to customers and responding quick on time and accurately through whether it be you or your different customer support agents or social media managers so guys that pretty much wraps up this video here today of seven of the best customer service software Solutions again if you do want to check out any of those different companies and software mentioned here in today's video there will be links Down Below in the description box of course some of which are affiliate links which is a great way to help out and support the channel if you guys found this video helpful or enjoyed it then be sure to smash that like button hit the Subscribe Button as well and notification Bell so you're notified whenever I upload a new video anyway guys that all for today's video and I will see you in the next one peace out