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yo what's up team welcome to another class uh today is Friday another beautiful Friday by the grace of God everything's running smoothly today's topic is on vocabulary for call center job ads so today I'm going to share with you vocabulary uh on how to uh read the different Call Center job ads different terms um that are used within the job ads for call centers this is important you're especially going to make a choice uh uh for the correct for the right job right for the right position or for the right call center so it's important for you to understand to to be able to understand the vocabulary understand these expressions and phrases that are commonly used um when reading call center job ads so you're able to uh choose the best uh job option for you for a call center so that's going to be our topic of discussion um I'll introduce the vocabulary then we'll read some examples of the vocabulary and then you will have a lot of time for practice for having chitchat and just conversation about the different job ads that I I'll be providing today so our goals let's go ahead and uh dive in into this uh awesome topic for tonight um so basically we're going to divide the class into uh two parts the first part is a vocabulary presentation examples and in the second part you guys will discuss um different uh Call Center job ads and share your opinions using using the vocabulary that I'm discussing our objectives for this uh for tonight are number one recognize the vocabulary used for uh Call Center job ads and um understand um the different requirements the different benefits that uh call centers offer and uh and also engage in chitchat conversation and discussions and sharing opinions about different job ad choices our topic is in terms of skills right we're talking about skills a skill is an ability something that you can learn uh through practice and through experience so um definitely uh a skill is something that you have to develop so what skills do you need for this type of job let's say right candidate says well I would say one of my strengths is computer internet skills I can work with computers and applications very well I I'm also a fast learner um do you have coding skills no but I'm in the process of learning Lear in Java so this is the skill uh coding uh programming and JavaScript and all these uh programming languages these are skills you can learn all of these things the phrase I would say the phrase I would say is just a speak a conversation filler like saying I think I guess or I believe here's an example how to use it what are the most important skills for a call center representative well I guess I would say that empathy is definitely one of the most important skills any CSR should have it's important to put yourself in the customer shoes and all also self-control is very important yes indeed let's dive into the vocabulary for call center jobs this evening I'd like to give you um an introduction on the Whiteboard so let's hop on over to our whiteboard okay let's go very good can everybody uh see the Whiteboard is it in Focus how is the sound check check check thank you ready to okay let's talk let's dive in into this topic for this evening for tonight let's do this yo what's up team today's topic is on Call Center job ads and vocabulary so today I want to talk to you about vocabulary that you need to uh to read and understand call center job ads did you know that there are different terms uh different Expressions that you that are used commonly in job uh Call Center job ads and it's very important for you to understand the these terms the vocabulary so you're able to make a great choice and choose the best job for you so let's close the gap this evening on the vocabulary and check out some vocabulary that you need well here we go let's get started we're going to talk about job ads right now add ad is short for advertisement okay so in in short we just say add a job ad a call center job ad is basically an advertisement here's how you pronounce it add advertisement next perks perks a perk p r k in other words a benefit is something that you are entitled to receive uh in the form of money uh special shifts uh perhaps uh rewards you know these type of things called Perks it's just another way of benefits did you know that call centers offer many types of perks and probably that's one of your motivations uh motivations right to to apply for a job at a call center because there are different types of perks um perhaps uh if you are a mother daycare daycare is something that you're interested in maybe night transportation if you don't possess a vehicle then some call centers offer night transportation free night transportation that would be a perk right so very interesting uh for you to know what a perk is next uh when we talk about getting hired we get hired that means we in other words we get contracted we use the cocation right get hired so you would say I got hired or I want to get hired for this uh particular position hired right for the pronunciation hired uh another interesting term that we have in in a in a usually we see this for for a call center is a hiring bonus so did you know that just you know just just because you are hired you can receive a hiring bonus you know extra money just for you know being hired you know just for signing the job offer so that's what they call a hiring bonus uh at a call center so it's just an incentive perhaps cash that you get for being hired or for being contracted for a job position so call centers are very uh very peculiar in this and they offer different types of hiring bonuses so it's important for you to find out uh if you're applying to ask hey do you guys offer a hiring bonus or how does that work okay more terms amenities amenities the amenities well the um well did you know that most people are interested in working in call centers because of the nice work environment because of the facilities uh the different installations that you have there so amenities would be all the offices all the spaces all the areas that different call centers provide let's say they provide uh rest areas um they also provide let's say play areas with different types of uh different types of uh uh you know uh comfortable um let's say different types of things that you can do like video games like pool tables so all of these things are amenities they are uh part of the building facilities right so some of these call centers offer gyms uh they offer daycare others offer even soccer courts or different types of amenities um that they offer so it's important for you to ask if there are different amenities that you can use at the call center so those are amenities the pay salary and up to so it's important for you to understand in the job app especially what's the base salary and how much sorry and how much you can earn up to in bonuses so usually um when you see a job ad here in for a call center usually you see something like let's say let's give you a number here so so you see something like 7,500 Q's right and um usually you would see the the phrase up to so what does this up to mean so that means that it's up to so you can earn up to 7,500 and perhaps the base salary is 5,000 right something like that so you can earn up to 7,500 so uh the base salary is what you would get as the as the amount of of a fixed amount that you would receive uh every month so that would be the base salary so it's important to ask if the job ad does not specify the base salary and you just see something like this then it's important for you to ask hey what's the base salary what are you offering and commonly uh what you see in in the in the job ad is are phrases like this up to so oh you can earn up to 8,000 you can earn up to Etc amount but what they're really saying is that it's um it this amount is is not the Bas salary so you need to make sure how much is it for the base salary and how much are you going to get for your bonuses so make sure to check out that PHR up to okay um well that that's in terms of the benefits now let's talk about requirements requirements there are different types of uh requirements that you uh may need to possess in order to uh work for a call center so one of them of course is your English proficiency the the term proficiency comes from expertise so some call centers they like to give a percentage to the amount of English or whatever they require so you possess let's say English proficiency of 80% English proficiency of 90% so that would be a requirement other requirements would be for you to possess something like a high school diploma for example so that could be a requirement to apply for the position or um also exper experience so perhaps the uh experience is required uh for the position so understanding the requirements for the job is is important for you so you can make the right choice uh for your selection um we have requirements which is the noun and required which would be the adjective so I would say you would use it like this so the requirements are uh 80 80% English proficiency high school diploma in experience or you can use it like this you could say uh 80% English proficiency required high school diploma required experience required okay so that's how we you would use the word required and to wrap it up here's another phrase a must when you see when you read a must that means that it is necessary it is absolutely necessary indispensable that you have uh this requirement so if you see let's say experience a must that means that it's it's necessary you are obligated to have this or high school diploma a must or uh 80 90% English um proficiency a must that means that it is uh absolutely required for you to to possess this okay guys so some terms there some vocabulary that we're going to use when reading job ads it's important for you to understand that let's uh let's go over it one more time so we have add advertisement perks get hired a hiring bonus amenities the base salary the phrase up to the amount that you can earn over here we've got requirements required and a must all right so let's go ahead and uh check out some examples on how to use this vocabulary when talking about job ads let's go to the materials all right team all right good are we cool everybody got it got it okay good yeah that's the vocabulary we be using the rest of the evening okay so let me just go over this vocabulary very quickly so you guys can can start talking about different places different call centers okay there you go all right let's begin so here are some examples a job ad so what are you doing I'm looking for a job I'm reading the job ads on the internet you can also try Facebook thanks I'll do that so um this is useful perhaps they could ask you so where did you find out about us how did you find out about us oh I saw an a job ad I saw a a job ad on Instagram I saw a job ad on on on Facebook whatever so you see this you read this job ad okay here of course we have you can say get hired or be hired you can use ver b as well so welcome to the team you're hired thank you congratulations welcome aboard right welcome aboard so you get hired you get contracted work experience so um do I need work experience for this position no you don't work experience is not required okay so some job ads for call centers might require uh customer service experience work experience um others might require sales experience and and whatnot so um it's important for you to to figure that out the the experience part sometimes it's not required the salary offer what is your salary offer well it's $1,500 monthly plus the bonuses so the base is going to be this plus the bonuses here the hiring bonus so do you offer a hiring bonus yes we do we offer 100 $ as a hiring bonus it depends right each call center has uh they have their own policies uh whether or not they offer it and how they pay it so it's important for you to ask hey do you have a hiring bonus how much is it when do I get it job requirements so what are the job requirements well you need 75% English good communication skills and computer skills do you need experience yes you do you need at least a year experience in a similar position flexible um we need a flexible person for the position because sometimes we will require you to work on the weekends oh that's fine I consider myself as flexible I can adapt quickly you know that's good all right so if you describe yourself as flexible you're a person that has a flexible schedule you know uh uh you know so there's no problem you can adapt you can adapt I can work weekends nights it doesn't matter just give me a job flexible I have a flexible schedule the salary the Bas salary what's the base salary for the position well it would be $1,800 plus the commissions for sales so that would be the base but you're always going to get that amount and the rest is just bonuses and bonuses are for awesome only awesome people get bonuses here's another term backto back backtack calls can you work back to back yes of course I can work Under Pressure not a problem great so back toback is the idea that you're going to receive a call you know one call you finish one call then another then another then another then another and this could go on for a couple of hours so working back to back um is something that that that's uh important for you to to be able to to handle right handle the pressure of working back to back um interact with customers this is very important the three ways or the three channels that we that we use to uh interact with the customer are basically three right we use the three channels the three channels that we use are voice when you talk to the customer right number two we use chat and three we use email so those are the three channels it's important this is very important to ask um perhaps you you are well if you are a shy person very shy person then perhaps The Voice is not something that is appealing to you perhaps I would recommend that if you are very shy and and all of that um then perhaps back office would be good for you something like chat or email but if not if your objective is to speak English and to interact with people in English then voice uh I would definitely recommend voice if your goal is to use your English and and to perfect it and all of that so definitely voice um and some some types of um of call centers will offer you uh to do all three or perhaps just voice and chat or a combination of of of these so it's important for you to ask also another key question that you should ask it it about the about the the the position is what type of account is it what type of account is it this is so important for you to understand so um this is important for you to understand so you need to ask these questions so how do you interact with customers is this voice is this chat is this email and what type of account is it well it could be a cell phone account right so that means troubleshooting internet uh phone settings and all that all that stuff if you like that it could be retail a retail account like uh Amazon or Walmart tracking packages helping customers with exchanges and refunds or it could be a sales account right where you have to make sales where you need to se sell uh and and and and and work in that type of field with in sales so it could be a sales account um or it could be a tourism account right perhaps if you're selling let's say uh uh let's say cruise ships uh packages or something like that so it could be a tourism account right um it could be a billing account you know or a collections account so you have to make sure to to to ask what you're going to deal with perhaps um you don't like to deal with billing like you don't like to deal with explaining bills and and uh and charges on a bill and that type of thing maybe that's not your thing uh perhaps you're more interested in in something more relaxed like tourism like selling packages or um helping customers with their packages you know uh with their packages their their their their travel packages or perhaps maybe you're okay with retail perhaps you feel like yeah I'm you know I can help customers with tracking and packages or maybe you're into technology like cell phones and all that stuff so it's important for you to make make sure that you ask how do you interact and what type of account is it so make sure to ask uh these key questions so you select the right job okay good so let's um let's recap the terms for this evening so we have number one a job ad or job advertisement be hired or get hired work experience the salary offer the hiring bonus the job requirements if you're flexible the base salary backtack calls and how do you interact with customers these are key things that you should be able to understand here's an example of a job ad okay this is an example of the job of a job ad the this company is called excellent Solutions International and this is their job ad it says here now hiring that means we're Contracting we're open to receiving uh people or workers now hiring customer service reps so this is definitely something for customer service let's check out the requirements 80% spoken and written English interaction with customers via phone email and live chat so you have to do three high school diploma required available to work on weekends so goodbye Saturday and Sunday you have to work on the weekends excellent communication skills flexible and be able to work back to back 4,300 base salary up to 6,000 with bonuses $100 hiring bonus this is awaja work atome uh agent it's important for you to understand what they're offering because there's wh uh wfh which is work from home but others are work from site right so you have to make sure that if your goal is to work from the site you have to make sure to ask is this work from home or is this work from the site or is it you know 50/50 how many days am I going to work from home how many days am I going to work from site or you know what's the deal so make sure to to ask um here must have a stable internet connection if you're going to work from home you got to make sure I believe that the minimum is 20 megabits per second the megabits per second that's the minimum internet speed that you should have um to to work properly from home also some call centers offer as a perk they offer equipment so some call centers will offer you the computer so and the headsets so that's something that you should also ask do you guys offer the equipment do you offer the headset or do I have to buy these things right so that's important and if you plan if you if your intention is to work from home then you have to have a quiet place okay you need to have a quiet place I I have known of agents that they have been fired because there's just too much background noise there's dogs barking you know children playing the television is on so it it that that wouldn't be recommended so if you plan to work from home you have to make sure to have a a space in your house where it's kind of quiet relatively quiet and so you can work and and without these noise interruptions which are not um recommended okay and finally it says here experience not necessary okay so well that's good you know some of these jobs they don't require experience so that's awesome all right guys so there you go now let's answer some questions about this job ad let's see Team let's see if you guys can help let's see okay guys so what is the name of the company what's the name of EXC soltions International okay who are they hiring who are they hiring customer service customer service rep reps right what English level is required or what is the English proficiency level 80% so you can say 80% English proficiency right 80% English proficiency got it okay and do you need experience experience not required it's not required so experience not required how would you say it guys experience not not required not required okay do you need a college degree here college no Isle it's University it's just another way of saying University degree ti do you need a college degree no it's not required no not requir just a high school diploma right okay what salary are they offering for for our friends uh the Q you can say 4,300 Q's Q okay so what is the salary they're offering the B Sal up to 6,000 SK with bonus with the bonuses right um what skills do you need what skills do you need team excellent communication skills yes excellent communication skills um is it weekends off do you have weekends off here not yet not yet no right it says here available to work on weekend so you have to work Saturday and Sunday okay um is there a hiring bonus just 100 do dollars okay how do you interact with customers phone email and chat okay what else do you need be available to weekends be available weekends internet connection that's correct very good so that's it you see it's very easy to read call center job ads we're going to practice um so we're going to practice uh chitchatting about the following job ads so I have two here these are some recent job ads that I that I found on on on Facebook uh just this the this week so here uh for our friends for everybody to know uh 247 AI is uh is a very popular call center here in in Guatemala it also has different call centers around the world I'm not sure if we have it in Mexico or in Peru but they they're very spread out right it's a very popular one um also another popular call center in Guatemala is in touch in touch um very popular um InTouch has sites all over the world as well in Asia Philippines um and in Latin America in the Caribbean so that's another popular uh Place let's read the the job ads and then you guys will have a chitchat okay okay so here look at the first piece of information what does it say there retail so what does that mean you're going to work with what retain the client something like Amazon or something like Walmart yes or no yes yeah so you're going to have to tr track packages help customers with uh refunds uh in that type of thing here it says I can work blah blah blah it says here up to $500 hiring bonus up to so you have to ask so how much is it right because they say up to 500 so it's like okay whatever um 85% English level proficiency okay so that's a requirement also quick recruitment process quick recruitment means that it the the the hiring process is fast so you can apply quickly and and and talk to somebody from the HR department to help you with the process to expedite your process okay let's read the information here let's ask um Leslie can you help us read the extra information here for the job ad over here thank coach thank you we are looking for you retail account $500 hiring bonus 85% English level apply today on the foll link for faster process nice nice nice nice okay so what uh some questions um what is the name of the call center what is the name okay okay so who are they hiring who are they hiring who what type of a uh who are they hiring customer service repr reps reps okay but specifically for what type of account retail account retail okay so you need to know what you're getting yourself into yeah so you need to know what you're getting yourself into okay is there a hiring bonus $500 up to $500 up to right um what's the English proficiency level required 85% very good all right and it doesn't say anything else about other amenities right doesn't have a lot of information we would have to contact them okay here's another one so here it says uh where today's opportunity uh meets tomorrow's career customer service positions up to 7,350 Q's which is not bad it's pretty good um here the name of the call center is in touch CX guadala it says here join our customer service campaigns and discover a world of perks don't miss out on the variety of shifts medical insurance on-site clinic and more this is an opportunity you can't miss apply through the form or come over with your DPI CV and high school diploma to our offices at first floor of WTC building Zone 13 all right let's see let's ask Evelyn can you help us read the job ad Evelyn you're customer service company and discover a world Parkers don't miss out on our verify your s medical insure onsite clinic and more this opportunity you can miss apply through the phone or come come over with your DP DPI CV and high school diploma to your office and the first flower of WTC building th Tre S3 you got it thank you okay so join very good evany so join our customer service campaigns and discover a world of how do you say that word guys perks perks perks perks perks benefits what what is a perk a benefit right okay uh don't miss out you know don't don't um the phrase don't miss out that mean don't be left out of the wonderful opportunity not right uh join our Varity of shifts everybody at shift is the schedule the work schedule medical insurance Right seur medical how do you say that guys medical insurance onsite clinic so on-site Clinic means that they have a doctor there or somebody that oh if you have if you feel sick if let's say vial gets a headache oh I have a headache can I go to the doctor the supervisor says yeah go go go talk to the doctor you know what I'm saying so there's an on on-site Clinic um and whatnot this is an opportunity you can't miss right right apply through they forgot the H these guys apply through the form the form is uh an application uh uh a sheet online right you can fill it in or come over with your CBI which is your uh sedula your identification your CV your your resume right and your high school diploma to our offices at the first floor of WTC oh that's a very popular building here in zone 13 there are I don't know maybe like um maybe like 20 call centers there right I don't know vid what about you do you have offices there in your call center does that have offices there uh I don't home is three but but uh we have um our own building MH yeah but I don't know if there is any office or something like that because this is a huge building it is it is it's a hug so huge yeah yeah yeah I I I used to I I worked there for for two years when I supported a project uh I supported um in WTC we supported a Sam's Club which is a division of Walmart it's like the price Mark for special customers who like to buy whole so uh we supported um this account there and we've also uh supported they had a a branch of AT&T there so I had two projects I had to work with two projects in that building for two years wow yeah so yeah it was a it was like uh a project I I had to support like maybe we had like 300 chat agents and for the other account we had like 150 Voice account agents so it was big it was a big project there but yeah that building is very popular here okay guys so there you go thank you guys so what I want you to do is to have a chitchat I want you to discuss these two screens right so I don't know guys so far from this information um let's say uh let's say that this job is open everywhere right in Latin America whatever so um I don't know what do you guys think uh which one do you prefer the in touch or the 247 I don't know let's hear your opinions let's start with um with um Jesse what is your opinion Jesse which one do you prefer and why this one the 24/7 or in touch uh in touch okay tell us why uh I don't know what what it was it was this or the last one I don't know read well I would prefer the the second one in to because it has medical insurance and I think that's important okay and more now would you prefer uh work from home or work from the site or combination uh a combination because I have a daughter and I have like issues with the schedule and obstacles to to travel so I would like to be sometimes in my home and sometimes like in person because I like to talk with persons around me to make to make friends and things like that well you're very socialable something like that I'm trying I'm trying to be different this year and and that's it okay so what if the call center offer you um extra money for transportation let's say they offer you I don't know maybe they offer you $100 for transportation money okay as a perk okay transp portation and another perk uh they have on-site daycare you know what dayare is right no like a spot well a daycare is like they have like a special area for children oh okay okay yeah so they can uh so like a nursery like a play play area with special nurses and special people that will take care of your child while you are working in your shift okay yeah so what do you think it would be amazing yeah yeah so you need to ask right do you guys have daycare you know you know that type of thing right okay cool cool cool okay now Jesse pick somebody from the team and ask them what is your opinion I would choose VI okay I knew that all right so viad tell us which of the two would you prefer let's say if you had to apply for a new job or something okay this one or this one which one would you prefer for sure the second one is three because uh the second one option offer me uh first of all a much much money and uh more perks like uh medical insurance on site and um what else I don't know but I think this is this um this account has a lot of benefit benefits um um vice versa 247 I don't see any any perks any perks I don't know why what they offered to be honest but but look at the $500 bonus the hiring bonus that would but that's it yeah that's it well it's it's going to be over soon right yes sir okay I got it okay good and I love the building as well with the the second one the second one oh yeah tell us about the building the facilities the building is the facilities we say the facilities the facility is uh huge great and um I think uh they have a lot of uh um playing uh playing place or what can say m break rooms playrooms or something like that yeah they do have a lot of those break rooms playrooms yes all right awesome thank you and um okay we that choose somebody from the team Jesse again uh let me see um Jordy okay Jordi which of the two would you prefer in why uh well I would prefer definitely the second one only because I know how much the salary is because to be honest the most important is the salary right at the end of I mean the benefits are good but if the salary is not good that's the most important uh only because of that I will definitely choose the second one maybe I will just I I will call to the first one only just know how much the salary is okay and yes out of curiosity I will I will call just to ask the definitely the the bonus the high bonus is interesting um but I'm not sure when they offer a a highing bonus in in dollars that mean that the salary is also in dollars that's a good question yeah yeah usually it the way it works is is that your your salary and the bonuses that you receive that's in the local Cur currency in your local currency so I'm sure that you would receive it in your local currency over there and the hiring bonus they it's a thing that they got here in in in in this country they they they put the dollar there like to make it like very wow attractive right okay yeah yeah yeah but I I still I think that I will choose the second one okay gotcha gotta second awesome very good now choose somebody else from the team uh okay um Jefferson all right Jefferson go ahead um hello um I will definitely choose the second one okay given that not only does it offer more things but pays like higher you know up to 7,000 but I wonder what the level of English is required to be able to apply for it no it doesn't say you would have to ask right even so the second one okay perfect perfect perfect all right awesome awesome and um okay good Jefferson pick somebody else from the team really all right pick somebody else I prefer for working in to because in to has a nice benefit for your employees and they have a nice schedule because I can work from from home from home or onite but prefer work for my home because I have a little problem because I had to$ do but is it but if if is necessary I I went I go to theide for working but um the other account is nice but I prefer the other because is is more amazing the 247 yes 24 oh no I mean I mean I'm sorry in touch in touch ah got you okay all right okay good good good uh would you would you would any of you guys have any problems working on the weekend would you have a problem working on the weekend let's say if this one is uh your days off are going to be Monday and Tuesday uh would that would that be an inconvenience for you guys if the days would be Monday and Tuesday what do you guys think I don't know Evelyn so imagine imagine that the days off your days off your free days are Monday and Tuesday that means you have to work Saturday and Sunday would that be an inconvenience for you would you accept the job uh I accept the Y because I am flexible because I like to work in excellent excellent answer that's perfect very good yeah keep going keep going you were saying I'm sorry Jenny Jenny okay what about you Jenny would you have a which one would you choose and would you have a problem with Monday and Tuesdays on um I would say that I prefer inou to because um I think that I have more experience in customer service positions so that's why I'm going to choose this type of job awesome and I'll so because um I think that the that they offer is uh good with all of the benefits like medical insurance uh that is something that I think that is very important to me and also um well I will say that uh it depends I usually spend time with my family on weekends but I think that I I could be uh flexible with the with the days off so I think that I I can accept the they of on Monday and Tuesday excellent answer excellent well explained well explained I like the way that you explained yourself very good okay good anybody else let's see who needs to participate okay um Jordy what do you think about that okay so you said in touch uh but uh your days off are Monday and Tuesday uh would you accept it or what are your thoughts yes that's that's fine by me because uh that's almost every job I had so yeah I'm very used to work on weekends all right fantastic what about Vidal what do you think about that um in my opinion I will say we can we can change any day for example I would like to get a day of Sunday and Monday if there is any uh uh option I will take the your your refer for sure but I really need to to get the uh Sundays off because because I have a lot of Childrens and uh I need to spend uh time with them how many kids do you have bro 13 oh my God and they and they all live in a shoe everybody everybody lives in a shoe yes sir oh my God no for sure we're definitely going to make arrangement so you can yes have have a Sundays off weekends off okay what about Jesse what do you think Monday and Tuesday off what what's your opinion yes and I wouldn't like that days off because right now in my life weekends are forgot and I used to go into my community on church on Sundays and uh Saturday how do you say sabad I forgot it I for Saturday Saturday okay Sunday and and Sundays I used to go into Misa also in the church and I really like to to spend my time or give some time to God in that days so that's why I wouldn't like Monday and Tuesday okay so would you accept it yes or no no okay Mr Mr a if could you uh offer me as Sunday and Monday we have a deal I think it could be arranged Sunday and yes but we would have to give you the graveyard shift okay would you have a problem with graveyard I don't know Jordi tell us from your experience graveyard shift yes I wouldn't recommend that that's it's really bad and it's also very difficult to to get a a person that replace you because I I've been working on this um at night for over a year and I asked many times to change my shift but nobody's is trying nobody wants to to get my my shift so yeah it's difficult I wouldn't recommend it to be honest what are your work hours for the graveyard shift uh from usually from 10: to 7 a.m. okay awesome thank you for sharing and is it difficult to work in these hours uh no the job is not difficult but to sleep during the day that's the difficult part the job is really easy it's it's good it's a it's a good job but to to sleep during the day with all noises and and also the the sunlight it's very hot that's so true thank you for sharing that okay guys so um that's you guys all this information is very interesting thank you for sharing let's take a break uh right now guys let's take a 10-minute break and we'll continue with more practice speaking about this thank you guys break time okay so let's see Vidal can you help us read this job ad uh sure uh cond Guatemala are you passionate about tours t uh touris may I correct or t tourism tourism and helping others join our onsite premium account all you need is English uh this word is difficult Mr proficiency correct you got it uh we offer um 7,8 uh 7,000 100 um 80 uh qes per month uh two days s am uh mine and PM shift a am training free life and medical insurance uh apply here Perfect all right so what what do you think about this one V oh this is a a great for opportunity mystery uh everybody knows uh about this this specific account for example in my team I have a lot of friends who want um to apply with this particular account you know because uh ing to their um ideas or I don't know uh news uh we can earn a lot of money in this particular account this is a high high account it's a premium account right I've heard I've heard a lot of a lot of talk about the bonuses and commissions that you can make so for sure this would be definitely be a tourism account right so it it involves sales um in other aspects but yes for sure it's an amazing opportunity to work with this one all right thank you Vidal okay here's the other one the the tell us account let's see uh let's see Jenny can you help us read the information that you see there for sure [Music] um tell us ear up to 8,000 cues and Java opportunity temporary customer service requirements 75% English proficiency scheduled available availability uh good communication and computer skills [Music] the perks right state with three sites in guala City difference to relax [Music] and different areas to relax different food vendors every day them rooms conference rooms y TV screens indoor a areas outdoor areas coffee situations and Auditorium make makes it an awesome place to work okay it says here look perks and then it says we have outstanding amenities in our facilities very good thank you can you say Here theme theme rooms theme rooms theme E theme theme rooms okay yeah thank you Jenny what is what's your opinion about this call center I will say that it's a good opportunity to apply in this type h in this call center because I think that they have a lot of um a lot of amenities and also so have good H place to work and I think that they have a a good a good you say work environment yes work environment yeah and also uh because uh they are offering a good um a good salary and and and you I think that they have a lot of ability and schedule so that's a good option you you your boyfriend used to work there right yes exactly what did your boyfriend tell you about his experience there well um he has a good experience to work there but um I think that um there are a lot of people and everyone wants to apply to other position um to you know to to grow yeah yeah to grow and be a supervisor and sometimes it's difficult to the the new ones to be a a supervisor you know so and but I think that is for the first job in a call center it will be a a good opportunity okay and and I understand now that your boyfriend is a is a supervisor right for another call center exactly he's a supervisor in another call center okay all right so yeah that so the competition is tough exactly yes okay all right that's good thank you that's the that's the type of chitchat I want you to have right now in the breakout room so have some chitchat share experience it actually I'm thinking about making groups of three or four so you can share all your experiences okay all right guys so go ahead and have a chitchat about uh the the two places that I've sent over there right the two ads uh chitchat about this one the the Royal Caribbean uh cruise ships and uh this one the Tellus call center so I think that tus is everywhere Mexico all around Latin America I'm sure it's over there in Peru too so this this is huge this call center is huge all right so everybody understands I want you to have a chitchat like okay which one do you prefer the tell us or conduent let's say uh let's say if I asked uh let's say uh Leslie right now that you have more information from this tell us account in the Royal Caribbean which would you prefer and why okay Mr E I heard that the two these call centers are the best uh call centers in Guatemala and maybe four months ago I applied to the to the two coner but I didn't pass because my my English level is is a it's not it's not very good in but in I don't know how to say in whatever of two I would like to apply but because um any in any any oh okay any play okay any place because the and TS has the good is is one of the play is one of the call center has the place environment and I see that that they has a a good a good areas and amenities but facilities and okay but I is that is that important to you is that important to you the amenities is that important to you I think that is important because in because stay in a in a place where don't we don't feel better and I think that is difficult to [Music] to I don't know how to say the words but don't say it in Spanish say whatever word but not in English R perform performs in in the work but I have two cousins working at conduit but the UPS account and they they earned very well and but I don't know about I don't know much about the the con okay perfect thank you uh let's see Jordi which is more important for you the amenities or the work environment Jordi uh for me Mr def the work environment um especially because I'm looking for a job um that I can do it from home so yeah so it's not important it's [Music] not yeah so who cares about the the cafeteria you have your your kitchen that's your cafeteria right there at home yeah exactly exactly so yeah I don't really care that much about the uh the facility but I I will love a good work environment got it okay thank you guys I think thank you uh Leslie and and for sharing that information and Jordi now go ahead and have a chitchat with your partners and share your opinions about these places okay go ahead the rest of the of the rest of the class everybody got it okay you're going to be in groups of three and four everybody try to participate with an opinion don't stay like in no Spanish go practice no Spanish no no no no no no Spanish practice there only use English that's the objective join your partners and share your opinions