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Custom billing format for Customer Service

this is a walk through how to complete an invoice for customer service first we would want to begin with the pay begin week there is a drop down menu anything that is in red is what's going to need to be filled in so we want to go ahead and look at the pay begin date of 11 3 and then we'll want to look at 11 9 so to find the phone mints that was logged you would want to pull in ringcentral so go to ringcentral calm and do your login login with your extension and password once you're there you want to go to call log you want to search the dates of what we have here which is 11 3 2 11 9 and then you want to open the advanced features and you want to search by your extension then once that is all select you will want to select show since this is in the future we're just going to go ahead and do a day ahead now what you want to do is you want to go ahead and download all this information right here and then just select download and check your downloaded folder and here it pops in an excel sheet that has all the calls that were placed from 11-3 to 11 4 so what we want to do is just go ahead and copy all that and down here on the invoice there's a call log worksheet you want to go ahead and paste that right there what that does for us it go ahead and calculates that there's already been two hundred sixty minutes that has been accounted for between 11-3 and 11 for so there's nothing that me only has to be done there but you have to ensure that this is always copy into the co log next you would want to do your personal foments if you've had to use your phone but make sure your phone bills are provided and then just go ahead and put in however many minutes that was and then text messages reply to so there is a thing for text message apply reply to right here you would want to put the phone number that you text messaged so if it was customer you will want text message that put their number the work order number and then ensure that every time that you text someone you advise what you text it up and it's notated in a Gemini if you do not notate that you sent a text message reply to that customer on what was discussed payout will not generate so as you see it's long as you know tater the gym and I on that customer that text message a message was sent to them about what they'll automatically calculate yes there and then payroll will review all those text messages to ensure the notes were placed into a gem mine and that automatically pull over to there for you and then in reference to emails responded to you have an email to respond to you just need to state the customer name that you responded to and then what the subject of that email was so refund was the subject line that you reply to on that customer and that will automatically calculate all calls that were responded to as long as you fill in their customer name and the subject line then we have service calls so when you go into a Gemini we would want to see from 11-3 211 for so you would go to reports status I'll status you would want to change the rep to what it corresponds to and then the begin date which is 11 3 2 11 9 and then we would want to select the invoice type as trouble service goals and then go and then so far there's been two so you would just want to write the customer name which is Paul Lee and what the work order number was 137 32 again you would do that for all your customers that you show on your service call and that will automatically calculate that payout for you so right here and it will show that what your total payment would be based on what you provided in those sections is the total do greater than two hundred and fifty dollars so is the 74 38 that you should currently show invoice for it is not greater than two hundred fifty dollars so you would put no right here so therefore your payday on 11 28 16 total do is 250 dollars as long as this invoice was correct you will get paid out that two hundred fifty dollars but anything is incorrect on this invoice there would be a deduction that payroll will notate and then the payout will be reduced by a hundred dollars for any invoices and correctly submitted that ends the customer service training on the invoice