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Etsy invoice template for Customer Support

what is up everyone my name is brandon dopp and i teach you everything that you need to know about print on demand and etsy if you're new here be sure to hit that notification bell and subscribe to my channel to make sure you do not miss it on anything that can help you make passive money online and create the lifestyle that you want in this video i will talk about the three most important customer service tips for etsy and be sure to stay till the end if you want to learn how to make your customers happy tip number one is to have a clear listing and deliver a high quality product customer service starts as soon as the customer clicks on your listing clear listings and policies build trust with potential buyers really good customer service creates brand loyalty you want to make sure your listings answer all the questions a customer would have so explain what type of shirt you're selling its material anything that a customer would want to know you want to include this within your listing set expectations for things you can realistically meet for things like shipping and production times you want to always do what you say you will do so always under promise and over deliver you want to create and deliver a high quality product you want to make sure everything is synced correctly on the printful end so your customer is receiving exactly what it is they ordered you want your end product to look exactly like your mock-up photo that you created for your etsy listing this includes the exact placement and the size of the design and the best thing you can do is make the overall purchasing experience pleasant include the necessary details so your customer has zero questions to ask this makes it very smooth and easy for your customers so they have a positive experience when shopping in your store tip number two is to communicate you want to make sure you respond promptly to messages downloading the sell on etsy app is a must it makes it super easy so when you're on the go you're able to message customers if they have any questions and you can respond as fast as you can while being away from your computer if you communicate with your customer throughout the entire process it creates a great space for your customer to reach out to you if they do have any issues with their product this will prevent your customer leaving a negative review on your shop i personally like to message the customer once they've placed an order once the item has shipped and then i like to follow up once it has been delivered it sounds like a lot of work but etsy makes it super easy with doing message snippets and i'll show you exactly how to do that right now this is obviously my shop that i use for tutorial purposes and when you're in your shop you'll go over to the left hand side and you'll click on messages and then it'll bring up the messages here and then you'll go up here to the right hand side and hit compose and then this is how you would create a new message to send to a customer and you'd go down here to the bottom where it says all saved replies and then you can create your own saved replies right here you can see etsy already has a few that you can use if you'd like so up here on the right hand corner you click add new then you can do saved reply you'd enter the title so whatever it is so message to new buyer let's say and then you'd enter the message here and then down here you can create a category for the snippet so i will create new category and i'll call this category new customers and then you'd want to click save and you'll see your new snippet that you created is right here under new customers message to new buyer i just click on that and it auto fills it into your message so it makes it super easy for you and i would go in and create a snippet for any message that i send very often so for messages to new customers when an item was shipped as well as my follow-up message for when an item has been delivered it makes it super easy it streamlines it so you can have really good customer service as well as having it be limited work so i have a ton of different snippets that i've created based on questions that i get often this way it makes my customer service really easy and i can do it really quickly it's important to remember to make each message personalized so you want that customer to feel special it doesn't seem like just a copy pasted message you want to treat every customer like they're your first unfortunately in any business you will have negative customer service experiences but it's important to remember to be kind and professional whether it's a lost package delayed production or a customer is not happy with a product they purchase sometimes things go wrong by acknowledging the problem and taking practical steps to resolve the issues you can often alleviate a frustrating situation and build customer loyalty if you have an upset customer who reached out to you you want to have a cool down period you never want to message your customer back when you're angry or upset it's important to never be condescending and remember your customer is always right say sorry and admit you are wrong if you are your number one priority is customer satisfaction stay patient and find a solution quickly but with this being said be careful to never get taken advantage of if you plan to be away from your shop for a few days you can create a custom message and turn on auto reply so that your customer will know that you will respond as soon as you are available again so up here on the top right hand side you'll click on auto reply and then toggle this on here and then create your custom message so write a message that will automatically send to the first message you receive from a contact make sure to explain when you plan to get back to them then you can set the auto reply for however long you'd like this makes it really convenient and helps keep your customer informed so they'll know that you'll be responding shortly tip number three is building relationships as a business owner creating strong relationships with your customers is key to the success of your shop putting in the effort to connect with your clients can have a powerful impact on your positive reviews repeat sales and exposure on etsy and people trust friend and family recommendations more than any type of marketing so making sure your customers have the best experience possible is an extremely powerful way to grow your shop customer service doesn't stop after the transaction has ended many customers become repeat buyers so keeping in touch can go a long way to build those relationships before reaching out to customers be sure that you have the buyer's consent to message them and are complying with applicable local marketing laws an easy way to do this is by creating an email list and inviting your customers to sign up for you can create an incentive so give them a coupon if they sign up and then this way you can retarget them and send them coupons and whatever information you would like to keep them informed and engaged in your shop in hopes that they'll come back and purchase more from your store and another great idea is to send your customer a coupon code when following up with them once their item has been delivered this will give them an incentive to come back to your shop and purchase again if they had a positive experience and i'll show you exactly where you go to create these coupons to send out to your customers so you can continue to build your relationship with them over here on the left hand side go to marketing and then click on sales and coupons and in the top right corner click new special offer and you can create your coupons here to send out to your customers if you want to know how to increase traffic to your store with shop updates check out this video right here and if you haven't yet make sure to subscribe as well i'm excited to announce my new facebook group that i've created it's called print on demand warriors the link is in the description it's a great way to be a part of a community to help each other learn and grow thank you so much for watching and i'll see you in the next video