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Mobile phone bill format for Customer Service

thank you for calling my name is angeline may have your name please oh hello this is kenny oh hi kenny how's your day going i'm doing pretty well thank you great i'm happy to hear that and how can i help you today i would make payment absolutely it's a good thing that you always want to be on top of your account and that reminds me that i also need to pay my bills well i can certainly check for the options that's available to help you process the payment immediately okay oh sure thank you all right uh kenny i just want to make sure that i will be looking at the right account we have the phone number that you're calling it about okay um okay one moment that's six seven eight four three two five six one eight thank you and your four digit security code please oh i'm so sorry honey uh i don't know my security code that's okay i can just send your code through sms and you just have to tell me the code all right okay sure okay tell me when you're ready um okay i'm ready all right give me a moment and there you go i already sent you the code okay sure uh let me check it here um security uh cloud pin okay um this is my security code five zero five five all right thank you so much kenny and to make sure that your account is up to date and secured we need to assign a new security code can you please provide me a random four-digit number that you can easily remember okay um but zero nine zero three thank you so much so again please make sure to take note of your security code so you don't have to go to the same process again okay and also i can update your security question what is the name of your best friend um elena oh that's a pretty name thank you all right i was able to successfully get into your account and as i can see here you're in a 40 and limited talk and tax plan with five gigs of data and you're currently not enrolled in autopay and you mentioned earlier that you wish to make a payment right yes that's um that's what i've told you all right kenny i suppose he tried to make this payment on the ivr oh can you tell me what happened when you tried to process the payment in the automated system okay yes i have trouble processing it in the automated system they're giving me a lot of steps to do it and a little time to put in my card number i say well i can certainly imagine how hard it is to do it in the ivr and sometimes it can be a little bit confusing but no worries i'll be glad to walk you through the process of paying it in the automated system in the easy way how about that well thank you that's great sure kenny you're most welcome so let me ask you this have you tried to use a credit or a debit card earlier in the ivr oh yeah if it is a card was it the same card number that you've used before oh yes all right thank you so kenny here's what you need to do okay listen carefully once i transfer this call over to the ivr you just need to press one okay press one the reason is because since you will be using the same card and file you don't really need to key in your credit card information it will automatically recognize the card on file okay so um in that way you won't be experiencing the same inconvenience how does that sound is he right yeah stop it away that's uh that is the year for me oh thank you very much you're mel's welcome kenny and do you have any questions for me um no um that's uh that's all that's that's it that's great uh by the way kenny before i let you go for your future reference you can also utilize the my variety app so you can manage your account check your payments make payments view your usage and a lot more or you can also try to press pound 6789 to check your current balance and make payments using credit or debit card by the way do you have the my verizon app installed in your phone oh yes um i have it good because since you mentioned that you're using credit card to process payments you can also set up autopay so in that way you won't need to call us every time that you need to make a payment and we can certainly just have the payments drafted on your account every month for your convenience oh wow um that's good to know great right and what's good about the autopay you could actually have a five dollar discount if you decided to set up autopay today and it will take effect on your next billing cycle so instead of paying 40 dollars you only have to pay 35 and not only that since you've been with us for 10 years you can also get an additional 10 disc discount like loyalty discount so imagine how much you can save if you decided to enroll in autopay with your loyalty discount it's 15 bucks that's it you know that's a huge amount of money right so from 40 you only need to pay 25 it's like you're getting more but paying less how does that sound oh well um i'm so happy that you guys have the kind of uh promotion and variety and i will certainly uh check on that out to pay that you mentioned so i can take advantage of our discount exactly so um would you like would you like me to help you out or set up your older page today oh um okay yes honey because uh because i don't know how to use it in my in my variety app that's okay if you want i can walk you through the process and how to set up autopay okay that's great but um can i do it in some other time because uh i still need to do something else oh sure no problem i can just send you a step-by-step procedure on how to do it on the my verizon app i'll send it to you through estimates so you can do it in your most convenient time you just have to click on the link that i'll be sending out to you okay oh okay thank you thank you've been very helpful julian your mouth's welcome kenny and oh do you have any further questions for me today oh no you answered everything honey sure i'll write your emails welcome kenny so oh just to recap i'm glad that i was able to provide the option and how you can make your payment on the ivr easily and utilize your mybrazy app so if you don't have any further questions again thank you so much for being with us for 10 years again this is chalene i need to have a great day thank you so much julie and god bless you oh thank you kenny you guys like it too bye bye bye