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tell me about a time when you delivered excellent customer service a time I delivered excellent customer service oh good question um ah yes I can remember a time so one day this customer came into the store I immediately went over to them I welcomed them and I said to them that if they had any questions I was here to help please do not use that answer when responding to the really difficult interview question Tell me about a time when you delivered excellent customer service but how do you answer it to make sure you pass your job interview well if you have an interview coming up soon for any role or company make sure you stay tuned watch the tutorial from start to finish because I promise to help you be the standout candidate and just very quickly if you are new to the Channel please make sure you hit that subscribe button it's so important because then I can help you not just pass any job interview you ever attend I can also help you to negotiate a salary and progress throughout your career thank you very much so to help you pass your interview this is what I will cover during this tutorial first of all I will explain why the interviewer is asking you the tough behavioral interview question Tell me about a time when you delivered excellent customer service because if you understand why the question is being asked it enables you to give a top scoring answer number two and this is really important I will then teach you how to Str ructure your answer to this and any other behavioral interview question I will then give you a brilliant example answer in a live job interview that is guaranteed to impress the hiring manager and then finally I will tell you where you can instantly download all of the answers to this and many more difficult behavioral interview questions so to begin with let me tell you why the interviewer is asking you the tough behavioral interview question Tell me about a time when you delivered excellent customer service well they are asking you this question for two reasons reason number one is because they want to hear that you have previously dealt with customers in a role or situation because if you have previously dealt with customers you are more likely to hit the ground running in the role and reason number two why they are asking you this question is because they want to assess whether you are capable of providing excellent customer service and my tip is make sure you demonstrate in your answer your ability to go above and beyond for the customer so let me teach you how to structure your answer to this and any other behavioral interview question so my advice is to use what is called the star technique the star technique stands for situation task action and result so you start off your answer and you explain the situation you were faced with you then move on and briefly outline the task that needed doing you then go on and give in-depth details about the action you took to achieve the task before finally finishing off your answer and revealing the results and it's really important to make sure the result is a positive one so let me now give you a brilliant topsc scoring example answer answer in a live job interview to that difficult behavioral interview question Tell me about a time when you delivered excellent customer service I will then give you the exact script to use here we go Richard tell me about a time when you delivered excellent customer service in a previous role a customer contacted me to ask questions about a product they had purchased they stated that the instructions that came with the product were not very clear so it was my task to deliver excellent service to resolve the issue quickly for the customer I asked them several questions about the problem they were having with the instructions I then apologized and informed them that I would investigate the issue and call them back within the hour I then read the product instructions myself and I too found them confusing so I then spent time amending the instructions to make them clear next I sent the customer a new set of instructions by email and I called them to confirm they could fully understand them finally I contacted the product manufacturer to ask them to amend their instructions so the same situation never happened again for our customers so that's a fantastic answer to that difficult interview question and just before I give you the exact script to use if you want to download my full set of tell me about a Time interview questions and answers you can click that link in the top right hand corner of the video anytime let's now start working through the script and the question is tell me about a time when you delivered excellent customer service here we go in a previous role a customer contacted me to ask questions about a product they stated that the instructions that came with the product were not very clear it was my task to deliver excellent service and resolve the issue for the customer quickly I asked the customer several questions about the ex problem they were having with the instructions I apologized to the customer and informed them that I would investigate the issue and call them back within the hour I read the product instructions myself and I too found them confusing I then spent time amending the instructions to make them clear I sent the customer a new set of amended instructions by email and I called them to confirm they could fully understand them finally I contacted the the product manufacturer to ask them to amend their instructions so the same situation did not happen for our customers again so that's a brilliant example answer to that difficult interview question Tell me about the time when you delivered excellent customer service now if you want to download the answers and in fact my full set of tell me about a Time interview questions and tops scoring responses click that link in the top right hand corner of the video right now it will take you through to my website pass my interview.com and you can instantly download my full set of 27 tell me about a Time interview questions and top scoring example answers finally don't forget to hit the Subscribe button it's really important because by subscribing you will be the first person to be alerted whenever I upload interview tips tricks and topsc scoring example answers please give the video a like because that motivates me to create more content for you thank you very much oh and don't forget to connect with me on LinkedIn I've put my LinkedIn Link in the description below the video and it's always great to connect with like-minded professionals such as yourself thank you so much for watching and I wish you all the best for passing your interview have a great day