Discover the Paid Invoice Example for Customer Service that Simplifies Your Workflow

Paid invoice example for Customer Service

hi I'm John Reeves the author of get paid the ultimate book for small business owners if customers aren't paying on time and you have loads of unpaid invoices you're not alone sixty percent of invoices aren't paid on time and that can cause real cashflow problems for small business owners the trouble is that lots of business owners don't chase their invoices up for payment because they might be feeling a little bit frustrated that their invoice hasn't been paid they might be a bit anxious and they don't really know what to say they want their money but they're scared of saying the wrong thing and upsetting their customer and then maybe losing that customer forever the good news is that you can get customers to pay on time just with some admin and customer service and I know that because this is how we did it in my own small business after I almost went broke because my biggest customer didn't pay so here's my top five tips for getting paid tip number one just as people buy from people they like I'm sure you've heard that people also pay people they like so always use your best customer service skills when you're interacting with your customer you know how great we feel when someone gives us good service it can really make our day so make your customers day tip number two almost 50% of invoices that are sent out have some sort of error on them and it might be a tiny little error but generally speaking customers don't pay invoices with errors so tip number two is to make sure your invoices are a hundred percent perfect before you send them out we call them killer invoices tip number three tip number three is what we used to call our insider secret so not many people know how this works so and it works absolutely brilliantly and that is before your invoice is due for payment make a service course your customer then you can find out if there's anything that might prevent your invoice being paid on time if there is you can fix it and you can still get paid by the due date tip number four my clients often say when they first come to see me that they don't you're confident about asking for payment that's totally understandable and here's the key to confidence confidence is all about feeling powerful and you've heard the old saying knowledge is power so you'll feel confident when you feel knowledgeable and you feel when you feel knowledgeable about your customer and about their business and about your transaction with them so that's all it takes for confidence knowledge knowledge is power and power is what makes you feel confident tip number five sometimes a customer will ask you a question that you don't know the answer to people can get a bit paralyzed here if that happens to you and you get stuck for words just say in your best customer service for us oh I'm sorry about that mr. customer I'm not a hundred percent sure and then say that you'll find out and get back to them so they're my five quick tips and did you notice it's all about customer service and admin I'm John Reeves and remember customer service and admin is all it takes to get your invoices paid on time proven