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Payment reminder letter to client for Customer Service

if people don't pay their bills on time most businesses wait before sending them to collections that's good news for clients since they have a large window of time before a negative consequence but this could also make them brush their bill to the side they know they have plenty of time to pay so they don't prioritize it right away this could lead to them to forget but of course as an organization you don't want them going to collections and you don't want to wait this long to get paid chances are that you'll send reminders as the due date approaches if you haven't received payment this prompts the client to pay and they'll remember that they have an outstanding bill one method for sending less reminders is by email when sending these emails it's important to be polite so you don't overwhelm the recipient after all sixty percent of people are already anxious about paying bills there are some mistakes you could end up making that don't encourage these people to pay though hi everyone i'm matt from etactics and today i'm going to share what not to do when writing payment reminder emails before we get started though make sure you subscribe to our youtube channel by clicking the button below while you're down there hit that alert bell icon next to it as well so when we post new helpful content you get notified [Music] first of all don't use a threatening subject line duh this is one of the first things that the recipient notices when they get their email using a subject line that sounds demanding won't be effective on them it could end up making someone panic about the financial impact that a late payment will have for them it might even scare them into avoiding the email art together which won't prompt them to pay either next don't wait too long to send these emails it doesn't do the client any good if you send a reminder so close to the due date that their payment still ends up being late the person would have to scramble to get it on time especially if they need to wait for their next paycheck reminding them too late could put them in a financial bind instead send out frequent reminders from the time you send the first invoice until the time the payment is actually due but make sure you don't send too many reminders along the way if you bombard the client with multiple emails so close together they may ignore them or mark them as spam rather spread the messages out at consistent intervals and finally avoid sending emails at inactive times people are less likely to check their email over the weekend or during the evening sending at these times could cause your message to get lost by the time the person logs back on instead you want your reminders to be at the top of someone's inbox so they don't get lost 23 of open emails are within the first hour after delivery after one day the likelihood of that email getting open is under one percent because of this you need to target the time and date that people are most likely to check their email so instead of sending at five o'clock on a friday consider sending on a monday morning when people are signing back on for the work week since clients know that there's a large time frame before facing a penalty they might push off paying their bills but as a business you want to receive revenue as soon as possible as you said reminders don't make the mistake of scaring them with threatening or non-stop emails you don't want clients to continue avoiding payments because you overwhelm them with your reminders clients could even end up switching businesses all together if you stress or intimidate them too much and make sure to send reminders at convenient times so the person is most likely to see the message and has time to pay the bill before the actual deadline this increases the chance that you'll get your money on time if you'd like to learn more about writing payment reminder emails reach out to etactics and you already made this far into the video so you might as well like it share it and comment below what are you waiting for subscribe to our youtube channel