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Payment reminder letter to client for Technical Support

tech support help from call center experts solving your Tech problems scene one troubleshooting Hardware issue thank you for calling single step digital my name is Kimberly how may I assist you hi I'm having trouble with my internet connection it keeps dropping out and it's driving me crazy I'm so sorry to hear that let's see if we can troubleshoot the issue first can you tell me what kind of modem or router you have it's a net enforcer hold on let me check the number it's td2800 OKAY model TD 2800 let's start by resetting the modem can you unplug it from the power source and wait for 30 seconds then plug it back in and turn it on yes I've already done that several times and it hasn't helped I understand how frustrating this can be let's try something else can you try connecting your computer directly to the modem with an ethernet cable and see if you're able to get a stable internet connection that way okay I'll try that but it was plugged in before I see well let's give it a try and see what happens it's actually working now I can't believe it I'm glad to hear that do you want to try to access a website just to make sure yeah that's a good idea hold on looking good yup it works fine great is there anything else I can assist you with no that's all I'm so glad we got that resolved thanks for your help my pleasure thank you for calling single step digital goodbye scene two thank you for calling single step digital my name is Ryan how may I assist you hi there I'm having trouble with my computer it keeps freezing up and I can't get anything done I'm very sorry to hear that let's see if we can troubleshoot the issue could you tell me which version of Windows you're using it's Windows 10. alright let's try running a system file Checker to see if there are any corrupted files that need to be repaired can you open the command prompt as an administrator no I don't know how to do that that's okay I can guide you through the steps first type command prompt into the search bar in the bottom left corner of your screen right click on it and select run as administrator all right I seem to have done that now type sfc scan now and press enter this will scan your system files and repair any corrupted files that it finds how long is this going to take I have a lot of work to do it shouldn't take too long it depends on the size of your hard drive and the number of files that need to be scanned hey it's actually working now that was fast thank you so much for your help you're welcome is there anything else I can help you with today no that's all thanks again you're very welcome goodbye scene three thank you for calling single step digital my name is Stephanie how may I assist you hi my printer is acting up again I've tried everything I can think of and I'm about ready to throw it out the window I'm so sorry to hear that please don't throw it out the window let's see if we can troubleshoot the issue could you please tell me what kind of printer you have it's again in pixelator cw4000. alright let's start by checking the ink levels can you go to your printer settings and see if any of the ink cartridges are low or empty yes I've already checked that the ink levels are fine that's not the issue I see let's try something else then have you tried resetting the printer to its default settings no I haven't how do I do that first turn off the printer and unplug it from the power source then hold down the power button for 15 seconds after that plug the printer back in and turn it on again okay I'll try that let's give it a minute or so it's making some noises that might be a good sign okay wait I hear some paper moving yes hold on it's actually printing again I can't believe it I'm so happy to hear that is there anything else I can assist you with no that's all thank you so much for your help I really thought my printer had died I am so glad we brought your printer back to life don't hesitate to reach out to us if you have any further issues in the future what's your name again my name is Stephanie okay Stephanie thanks again you're welcome sir have a nice day goodbye remember to watch our other role play videos [Music] foreign [Music]