Effective Payment Reminder Sample for Enterprises that Drives Results

Payment reminder sample for enterprises

hi this is Austin from the QuickBooks team reminding customers to pay overdue invoices is hard to manage and easy to forget even though it is a vital part of your business QuickBooks Online advanced helped solve this problem with workflows let's go over how to set up a workflow that automatically reminds your customers when they are late or almost late on a payment we'll also show you how you can customize each step so you can control what gets sent out and when to start select workflows we want to set up a payment reminder so let's choose that workflow here then select create by default QuickBooks suggests to remind customers one day after the due date of an invoice for our example let's set up one that goes out three days before the due date it's a useful reminder and you can see how much you can customize your flow will call this reminder payment due in 3 days right now this workflow applies to all customers but if you only want QuickBooks to remind some customers choose their names from this list QuickBooks uses each customer's history to suggest who might need this reminder the most the ones at the top are most likely to need it we want our reminder to go out before the due date so we can set that up by changing the settings here and here even after this workflow is set up you're still free to create additional workflows warning customers that they're overdue or even multiple overdue notices for different numbers of days after the invoices due date QuickBooks sends the reminder to your customers email but you can add other email addresses or even cc's or BCC's for instance you could include your own email here so that you get copies of all the reminders that get sent out it's important to note that for this workflow to work you'll need to enter your customers email addresses in their record on the customers list next enter the subject of the email you want your customer to receive QuickBooks uses fields like this to automatically enter the invoice number about to be overdue but the words is overdue aren't right for our example let's change this to is almost overdue last set the email your customer receives when an invoice is almost overdue again QuickBooks uses fields like this to enter data from the invoice or the customer records we need to change some of this for our example though let's get rid of you have an overdue and add is three days from being over do after the invoice number once you're satisfied with a reminder select save and enable if you decide to change the trigger or the email that you receive select edit you can also turn this workflow off or delete it now you're ready to set up your own customer payment reminders you