Simplify Your Pest Control Bill Format for Administration

Pest control bill format for Administration

good stuff that's a good start isn't it phew okay so yeah welcome everybody i hope you're all well um a bit warmer at the minute isn't it so i think we're seeing all them some insects popping out i'm certainly seeing some lady birds hovering around my garage and and outside so yeah that's the strange weather at the minute but i'm sure we'll get a cold snap again it's something which will destroy everything but anyway we're not talking about insects we're talking about codes of practice it's the end of the day i'm gonna i can't cover everything obviously um but i thought the most important bits just understanding an approved code of boxes is an approved code of practice and then also bpca codes of best practice now that warning mostly health and safety related that's more to do with the approved code of practice i'm going to talk about rather than our ones but it'll all become clear it'll all become clear as i'm going through as always i'm always very clear um and then a bit of adoption and conformity so how you can use it um in the best way so not just a oh it's a bpa document i've got to follow you know you can use it for some really useful things you know about your customers or your training etc so yeah i'm gonna go into that a bit and hopefully you've got some really good questions for me um i always like the questions it challenges me um to you know come up with answers on spot and if i can't i'll pass it over to cat and she'll just have to answer it for me okay that's what i'm gonna say i won't cat sorry okay you see i'm i'm in a funny mood today aren't i um great have to be with these technical problems anyway good prove code of practice then so just again i'm not going to go into the whole um how the law and legislation works in the uk but just as a a brief overview as a lot of us probably know uk legislation starts with acts of parliament so um just to keep it in line with a few of the subjects we're talking about health and safety you'll have the health and safety at work act so that's the big bit of legislation that governs health and safety and then you'll also have regulations that then will come within those pieces of active legislation so these regulations are you know for example the management of health and safety at work regulation so it complements the act it gives more detail to more specific areas so you know if there's a prosecutor or the courts or an officer of the law that's trying to you know prosecute someone for a particular reason they'll normally use an act of legislation to go through with that prosecution but they will always normally also use the regulations as more guidance on what that person should have been doing what guidance there is so for example risk assessments you have the health and safety of work act that says you have got to protect your employees and then the regulation the management of health and safety at work regulations gives that employer more detail on what exactly does that mean you need to do risk assessments you need to do them regularly you need to do it in this format if you've got this amount of employees you definitely need to do this and you definitely need to do that you know it's more descriptive of regulation and then under that we also have then approved codes of best practice now these aren't necessarily used as often but they're certainly important and as you can imagine if a regulation is detailed an approved code of practice is is even more detailed um to give more guidance more understanding of what that subject is so so you know if employees who are prosecuted for a breach of for example health and safety law um if say for example that lawyer those barristers are in that court kind of debating you know they may bring it up and say look this code this approved code of best practice that the hsc developed they haven't followed this section so even though that's maybe not necessarily an actual break of legislation it's an approved code of practice they should have been following it so in our opinion they are absolutely liable so they can use them as i said it's not normally you know employers aren't prosecuted for a breach of an approved code of practice it's normally there or that's what they normally are prosecuted rather than a defense it's not only there as a defense so hopefully that makes a bit of a sense we've got acts of legislation we've got regulations and then approved codes of practice okay now in terms of um approved code of practice we don't necessarily have any specifically in pest management i've got a bit in there saying or or do we really so you know this is just something to have a think about this is as far as i'm going to go with talking about this particular one but so crew the campaign for responsible rodenticide use they have a code of best practice don't they um for the you know safe use of rodenticides now is that an approved code of best practice the title doesn't necessarily say it's an approved code of practice but again hopefully you know any of you that are thinking about what i'm about to say is oh i forgot about that or i didn't realize that some extra reading for you to do an extra studying because i'm not going to go into that much more detail but the label of the products you're using most rodenticides will have not almost all ridden sides will have the statement about um the the crew codes of best practice but as an example one of them will say you know it's only to be used by professional users holding certification okay demonstrating compliance with the uk redemptive side stewardship regime requirements now that's the crew stewardship um you need to read the label and this bit's really important so the user must refer to the crew uk code of best practice or equivalent for guidance now that is stated on the label of that product you're using now as we all know rodenticides approved through the biocidal product regulations so that code of practice is legislation by way of the label if we really think about it so even though maybe the references are not there and in terms of approved codes of best practice it it is an improved code of best practice in a way of if you don't follow that you could very easily be that could be used against you in a court of law if you weren't to follow it absolutely so really important i'm really important you're very familiar with that and um great training um document as well crew have you know loads of um sort of cpd supporting materials presentations um you know training documents so make sure you have a good look but remember that crew the code of best practice that crew created is mentioned on that product label so it is legislation to follow it okay but yeah other than that um yeah they're the main ones so going on to use my keypad here just as an example of an approved code of practice that would be useful for you the control of substances hazardous to health so even though i say there's nothing specific to the pest management industry of course cosh is totally specific to the pest management industry and as you can see down the bottom of that page it says approved code of practice and it says for guidance but again these words are quite key in law and i'm not going to going to go into it but um you know it's for guidance it's a you know generally it's not using courts of law or legislation but it could be um like i mentioned before so it outlines the preferred or recommended methods that can be used to comply with the regulations and of course you know if you were unfortunate enough to end up in a court of law and you'd you know maybe cost related you know chemical related then there is a possibility this code of practice or approved code of practice could be used by you know um a prosecuting party to say well you didn't follow this and someone got hurt okay so 100 pages long as you can see there so they are a lot more detailed um and of course i'm not going to be testing you on what all these documents say um that comes for the next webinar so i expect you all to be there i'm sure you will um so yeah it's just a good a good example okay so any standard guidance or industry best practice is capable of being used evidenced in trial like i said so really that brings us to the pest management industry now we've generally under the approved code of best practice um banner you have industry codes of practice or as we now term them codes of best practice for that industry um they're kind of dotted around you know there's different organizations that have their own codes of best practice that they adopt as the foundation for their professional expectations so you know talking about bca um anybody that is a bpca member on um applying on being approved for membership you are signing to say i will follow all of bpcas codes of best practice okay you know we strive to continually improve the standards within the pest control industry you know and that's through professionalism and trying to you know support you and help you understand what it is to be professional you know you right if you run your own business or you might be a technician of course you want to get the job done you know it's a commercial industry you know whether it's domestic or commercial sites you're you know getting paid for to do some work and of course that that's important but you know nothing else comes along with that other than professionalism you can't do that job you can't provide that you know chargeable service without being a professional and that is the you know the the core of bbc's ethos and certainly the one thing that i care the most about is that our members are professional and that when we say to our customer when we say to those end users you know john doe um jane smith you know use one of our members use a bbc member because they're professional and they follow our codes of best practice and if they don't follow our code tell us about it and we'll support them into making sure they do okay that's our real that's the that's really all we care about is that you're supported and that you know you're supported in such a way that you can become you know the best professional that you possibly can be okay um but as i said you know to become a bbc member strict criteria with these and they have to be followed um you know how how they come about let's go on to um how they come about i think that's the next slide there because i wanted you to know a bit about that you know why why would you bother to you know follow these codes so of course you know members can be clear on what we expect so and listen this is important to non you know people who are not bbc members as well if you're not a bbc member or you don't know much about what we do this is important to you because yes if you are a bbc member you have to follow these codes if you're not a bbco member still follow these codes they'll help you out they will guide you in a way they're freely available you don't have to have a log into our website to get access to them you can you know any any any member of the public can get access to them um you can have a read through them it's not guidance it is a code it's a you won't do this you will do that you know it's the things that we say look you know it's unacceptable for you to do these things so make sure you do these things um i'll give you a specific example in a moment um but as a generic they are for everybody um but certainly of course you know our members we are very strict on making sure they follow them um so again members can be clear on what we expect okay um if there's any any confusion about what bca expects from you in the field of treatment reports for example we have a code of best practice you can go to and say this is exactly what bca require from me i'll make sure i've got it in place okay they're normally two pages long they're not guidance documents like i said they're codes they are there to tell you what you really shouldn't be doing and what you really should be doing all right they're not massive documents they benefit in some ways okay so again members can be clear what we expect and also your customers can see them so like i said you know all bpa codes are freely available if you are carrying out something to do with um of trying to pick one up uh on the top of my head we've got so many of them you know storage of pesticides in your vehicle for example and your customers question you about it for some reason you can say look i follow the bpa code to practice there's a copy or go to their website have a look this is how i manage my pesticides and storage of them um got any questions come back to me you know you can use them for your customers as well they can see what what they expect from you and also you know they because of best practice exists for areas that are deemed as needing strict expectations so again i'm i'm gonna use this example and i have used it later on for treatment reports because it's the most recent one that we've done um you know where that where there's a certain area where we find there is an issue or maybe members are not quite clear on what the expectation is um then again we deem it as necessary of having a new code of best practice you know we don't just sit there trying to come up with them you know as a random kind of what do we do today we generally rely on you guys and again i'll come on to that in a moment um so yes it is for areas that are maybe you know some gray areas maybe there's not an approved code of practice or maybe the legislation's a little bit gray i mean waste waste is one of them isn't it when you come to your pesticide waste or your ppe or your cardboard waste your business waste kind of like i don't really know what i meant to be doing with this to be honest well we've got a code of best practice for it okay tells you what you need to do um tells you what you shouldn't do um we also have guidance notes i'll come on to that in a bit i might get to guidance notes but this is about code's best practice isn't it so you know we might come to that but waste treatment reports all sorts there for you um we also use them as a tool to improve the industry now um some of you may have experienced me getting in touch with you maybe a customer has you know got in touch with the bca to say look you know i've had a member out there's been some uh uh you know problems with the work that they've done a bit concerned about what they have or haven't done and that's the way that we okay please the industry or police our members of course but more importantly it's how we you know measure our members and say oh okay there's something missing here you know it's been a problem it looks like some work you've carried out it's not in line with one of our codes tell you what let's make sure it is what can we do what's gone wrong let's have a look at what's gone wrong what hasn't been addressed in terms of our code of best practice and we'll help you put it right um so it's a tool to improve you know not just our members but the industry so again like i said you don't have to be a bbc member to you know kind of adopt yours adopt these into your business you know you really don't you know and i'll encourage it you know we're not going to charge you for you know putting our codes of best practice um you know in your office or wherever we're you know the end of the day we want to improve the industry okay not just about bbc members we want to improve the industry and then hopefully you'll think wow you know bpca natalie oh you're great you're amazing i'm gonna uh you know come over to bca because you know again you're amazing um and no technical problems with the webinars and stuff i've said it now haven't i anyway i'm gonna take that back um so yeah improve the industry really really important um and then also it helps you to follow the law so that's the you know all this i'm talking about professionalism and the way we want to improve the industry and you know you can use it for you know your customers and show them what you do and don't do but at the end of the day it also helps you follow the law um so part of the creation of a code of best practice is that we um you know bpa as a whole and i'll come on to who those people are in a moment we sit down we go through what the law says what do you legally need to do so you know with treatment reports for example you know the legal reasons you need to do one maybe cosh maybe you know you've got to tell your customers what pesticides you're using you've got to say to them right i'm using this active ingredient and i've used it there if you have any problems this is what you need to do that's part of law really isn't it you've got to tell your customers what you're using so you know and then other bits to it might be more best practice so you know what it's best practice to make sure you really detail your recommendations and it's best practice to make sure maybe you put your technician's name on there as well that's not necessary legislation but certainly best practice and what we would expect from a bca member and the industry to be honest um but yeah that the law bit is always in there we always make sure that codes of best practice cover the minimum requirements for for um legal use or legal practice okay um so yeah that's kind of how you know why why you should follow them hopefully i've been enthusiastic enough about that so i really am you know this is really the foundation of bpca without these codes of best practice and who who knows what our standards are who knows what we expect from our members how would you know you wouldn't know because it's not written down anywhere okay so codes of best practice is really important for everybody okay um so yeah these codes of practice then who sits there doing them um is it me is it cat is it you know i'm not sure okay so close practice really it's you as we've put there um i don't know how familiar all of you are with bbca and how we are structured but as a brief we're we started said very basically of a executive board of committees special interest groups working groups and then the staff team the executive board comes usually at the top there got it around the varies around the wrong way apologies about that but that's kind of the structure so you know there might be say for an example this is an example the treatment report one we've done recently for example last year you know some complaints came in you know some issues with um you know members as well as non-members and i found sometimes or is it quite a regular occurrence that there was a problem with the quality of treatment reports sorry everybody my voice is going i talk too much you see um so yes last year noticed that you know a lot of the issues coming through to us or i say complaints i don't like that word but you know i can't think of any others yet on on my feet so let's just use word complaint um about maybe some work that had been done or the information had been pretty bad now a common i would say 80 of the complaints that we that we looked at the treatment reports are either non-existent um or they were just lacking in detail lacking in clarity you know you're and the end users they don't know about pest control they don't know what you're talking about they don't know what rodenticide means even you know they really don't um so yeah that was uh that was a topic we came up with and also air guns that was a couple of years ago i think blimey do you know that's probably longer no we updated it last year but we did first develop it a couple of years ago and again you know it's not a guidance it's not there to tell you the ins and outs of air rifles and how they work and how you clean them and so on and so forth that's not for us to do it's uh you know make sure you're competent if you're in scotland make sure you got a license if you're carrying it in your vehicle make sure you do this make sure you do that that's what the codes are about okay um but as i said going back to the treatment report one i sort of thought you know what i think we need a code of best practice here on treatment reports so we took it to obviously the board um they said yep brilliant then servicing committees and a couple of others they said yeah great idea let's let's do it um and then the staff team so normally the staff team and bbc we'll work on it we'll do that work for you because these committees and these executive boards are made up of you any of you that bca members out there you can join a committee or you can join the executive board of course you've got to apply for it um there's an application process which we can talk to about you another time but they're you it's you you know all these decisions are not made by me or dee or ian our ceo or lorraine our ops manager it's made by you guys you say actually natalie you're talking rubbish we don't want that off you go um happens sometimes you know um and other times you go yeah you know what that's a really good idea let's do it so do the groundwork for us get some get some code of practice together get a little bit of uh you know meet behind the bones if you like and and we'll go from there so that's what we do you know we get together um the let me go on to the next page no you know what i'm going to go forward a little bit just to give you an example hang on where is it so i'm going to go back again i promise right i just want this as an example so you know we put the bones together we'll say right you know as you can see two pages does this look like a complicated document that you just think i have got no interest in reading that i don't it's not is it it's two pages it's a don't do this you must do that okay so we put the bones together um i'm gonna go back again now and once we've done that we'll take it to the servicing committee and we'll say right what do you think of this what do you think of this code we put together tell us what we're missing because we do you know we for one person to sit there and write a code of practice it's just not professional you know we're talking about professionalism it's not you know you start with it another person looks at it puts their input we give it to you guys in the committees and say what do you think and okay miss that bit out or actually we don't like that bit and all that's a bit you know maybe a bit too uh to too high above the the grade if you like or too much expectation you know let's take that bit out and again it's all a discussion between us and you um and then eventually once we've got a nice fancy coder best practice put together it'll get authorized by the exec board and yeah off it comes out to you and i think the last one you probably would have seen um would have been december yeah november december and that was the treatment report one um and again you know they're there because a problem has been flagged up or um you know a need for something more detailed just to give you guys a this is what you should be doing this is what you shouldn't be doing okay that's the main thing for it so again we're you know our staff team we're here on your pleasure really you know as i said you guys the ones that that run the bpca you tell us what you want you tell us what you don't want and we'll put it into practice as best as we can all right so really remember that you know get involved tell us tell us what you want all right if there's any other ideas okay how am i getting on with time we're good okay um so these are just just some graphics here these you know examples of the ones we've got i think it's not a complete list well it might be a complete list actually blimey how did you get them all onto one page well done scott um but so these these top um 12 as you can see the bpca ones we've got burger management and control that's a really new one obviously with the legislation changes we've we've updated that um you know bed bar control reports surveys live capture trapping blimey we've got a few there haven't we um but we've also got the bottom there you've got the codes of practice that the bpca hasn't necessarily written itself might have been involved with but we've adopted them so the crew koda best practice bpca didn't like that but we've adopted it of course we have you know so that's part of our criteria for members to follow these codes of practice that we've adopted from external organizations now of course the um the pest management alliance the pma you know the bbc are involved in that cih mpta we all get together and we're all part of that and we and we sometimes develop things but again it's not a bbca document it's a pma document um that we've adopted and we do adopt them so you can see there what we got there so humane use of breakback traps um again we so if there's a code of best practice the pma have the bbc are not going to create a brand new one to compete with it there's no point it's a great document you know it's really great i think that's one page good for you guys to read and again these are all things that hopefully you're thinking to yourself i am going to go and read that um and we've got yeah honeybees um and i can't was that one's our glue boards of course glue boards a really important subject don't get me started on that um but yeah so yeah really really important that we follow these codes okay not just if you're a bbc member but anybody please please um yeah okay so again i've babbled on about professional thoughts we called it the code best practice for professional reports now of course some of us may still do it on paper some of us may do it electronic some may you know do it on paper but take a photograph of it and email it to our members you know there's different ways we do it it doesn't necessarily matter but the important thing is we did find a common problem with them and that's that either they weren't doing them at all or they weren't doing enough um you know weren't given the right information so we thought you know what let's get a code of best practice because that helps us to help our members okay um and also let customers understand what they should expect from their members as well um again i popped this up earlier um just as a as a visual i'm sure maybe you've you know picked up some bits in there um but you know start the points one to 11 are the real kind of right do this don't do that um you know every visit you carry out you must complete a detailed report and leave a copy with a customer i mean that's number one there is no there there is absolutely nothing anybody can say to me or anyone else in the bbca that will make me go all right fair enough that you didn't leave a treatment report with your customer absolutely nothing absolutely nothing i mean or maybe maybe you know injury or you know i don't know the wind blew out your hand also you know being silly now but there is nothing you can tell me that would be a good reason why you didn't leave some form of information with your customer all right and there's another point in here oh there we go actually point number two so this was another really important one um in the instance that you have multiple customers so a tenant or a landlord for example housing association or accounts you might be working with or you're just working for a private landlord that's got a private tenant okay you must ensure the occupier of the premises has details on the actions that you've taken so this is one of the problems i found is that when you've got multiple parties so you're doing you're getting paid by the landlord but you're doing work in a tentative property where you've got you know john doe living there now john doe needs a treatment report more importantly than that paying customer you know i you know i mean this with all due respect but in terms of professionalism i don't care how you get paid or where your invoice goes and go where it wants to go but your treatment report on the pest activity or the pest management activities you've carried out and the pesticides you've used that goes to the tenant it goes to landlord as well of course it can but it's not acceptable for it to go to the landlord and miss the tenant not acceptable because they are the one it matters to they are the one living there they are the one that's affected by your treatment they are the ones that need to know what you've done and even say if you say oh well my landlord said that they would give him a copy it doesn't matter because evidence shows from many times i've contacted you know or dealt with complaint issues that doesn't always happen yeah i'll leave a copy with them i'll email them a copy don't worry natalie i'll do that does it happen maybe maybe not you know maybe they made a cup of coffee and forgot about it i don't know but you can't rely on somebody else to pass on information that's as important as a treatment report okay i'm not going to go through the whole code of course i haven't got time b you probably don't want me to and see it's there for you to download and have a look if you want to but you know you probably possibly flick through as you've as i've been babbling on um or you know obviously important stuff not babbling but it's really really important i'm really passionate about these codes because you know we might moan about how people see pest controllers or the pest management industry and all you're a rat catcher or that job looks easy or you're a bed bug lady and i used to get cold all the time which was joyous of course or you're the drain person great um we want no i'm a professional pest management officer thank you very much and you know why should they call us that why should they call us that because we follow codes of best practice because we are professional we're not just you know taking a bit of money and you know maybe shooting an odd pest here or there i mean that's fine if you do that but you know we are professional pest management officers whatever you want to call yourself but professional is the word okay there's no doubt about it and the only way we can make sure that happens is by creating things like this that you guys can use as your foundation build on it be more professional than this you know go over and above what these codes say but you know as a foundation you know use them because you know in the day we try our best to influence the industry and make it more professional in terms of how the outside world sees us but we can only do that if you support us and you you know um you know work with us okay can't we we haven't got a magic wand unfortunately magic one there we go everyone thinks we've got magic one don't they generally as the industry um so yeah so if i've got that across do it follow them okay um so this is the last bit and then i'm gonna go on to some questions um we've got a few pops up but using the code of practice um training you know do a toolbox talk on a on a code of best practice you know sit down whether it's you know whether it's just you reading it that's fine you know that's a cpd point in itself um if you've got some technicians sit down in a toolbox talk in a team meeting and go guys it's a you know treatment report code of practice here i just want to make sure you as my employees understand what we need you to do in the field when you're filling out treatment reports because they're loan workers they're out there doing pest management under your company name in in in the field on their own so you want to make sure they're totally clear on what they should and shouldn't be doing in terms of treatment reports other things i'm just using that as an example um i'm going through it with them like i said two pages you're not gonna be there all day okay you're not gonna be there all day do a toolbox talk on it get people's thoughts you know get your thoughts back to us if you read a code of best practice that we've done email me is fine or anyone at bbc.org.uk whatever and say oh natalie d whoever um seen a code of best practice on your reports i think that's great or not too big of fun what about this but ask us questions about it because if you're unclear about what something says we'll go a will make it clearer for you but b we'll go maybe we need to add a bit more to that to make it clearer thank you for bringing that up to us um if you think there's a code that we haven't got that we should have again tell us about it we're not going to be able to create every single code everybody might want but you know it's a process we can take it to the committees to use the boards and go look it's been a good suggestion here we think what about it should we do it and um hopefully you guys you know agree and we we can do that so training toolbox talks use them um customer folders like i said if you're doing some work and you're trying to come up let's say you're you're doing um an intensive glue board treatment for a city where you've got a massive problem you're trying to you know get hold of it then stick stick the code of best practice in there um if you're maybe your paperwork and the customer is sort of saying oh i don't really want this paperwork you're giving me put the treatment report code to best practice in their folder as reference for them just remind them slip it under their nose you know i need to do this it's not just something i'm doing to annoy you i need to do these things okay so and when in work you know again that goes without saying of course you know telling your customers that you follow these things and that you know um you need to be considered for that work okay so yeah that was a fly-by uh guide to obviously i mentioned approved codes of press practice but that was more to bring us on to the industry codes of best practice there are other organizations that you know do their own industry codes of best practice you know it might be basque it might be mpta might be other other associations or organizations and of course you know they're all good worth a good look at but bca code's best practice members have to follow them no choice no kind of it's a tuesday don't fancy it today no choice at all and then if you're not a bbco member of course what are you doing become a member you know um but if you're not still follow them still still use them still you know use them for a tool to you know get the industry you know back on the forefront of the mind in terms of professionalism okay before we go into questions i just wanted to mention um a charity that we are supporting as the bca prostate cancer uk now you know listen you guys there's policy charities that you're all supporting individually it may be prostate cancer uk it may not uh appreciate you can't donate to every charity but um i do ask that if you can i really do encourage um you know to donate anything you can um next month we actually the bbc we're doing um what's it called march march for march that's it so we've got to do 11 000 steps every day um throughout the whole of march we're keeping a little spreadsheet going and live and we'll be updating you all um and what we're doing of course if we go over that we're gonna brag about it on social media um but yeah we're doing 11 000 steps a day easier for some maybe than others you know i've got dogs probably quite easy for me to be honest i'm quite lucky but you know some of you haven't and maybe got some challenging kids they got to run around after well actually and get your steps in that way can't you running around after your kids um but yeah so we're committing to that and yeah that starts on monday so but you know you guys if you if you wanted to do anything similar let us know about it we can get it out on social media for you and um you know even support you in that or if you just want to donate a little bit of money that would be great um really great cause um the 11 000 steps is due to the 11 000 uh men that suffer with prostate cancer every year um so yeah really important okay um fab i'm gonna go into questions now i'm gonna oh no i'm not gonna go back up that's natalie's what are you doing this isn't technical problems everyone this is just me pressing the wrong button there we go okay thank you for listening uh i am gonna stop sharing if everything's gonna go fine good right seven questions have a little nose okay hopefully not don't don't be mean to me all right okay so risk assessments don't have to be written for less than five employees is that the same for cost assessments really amazing question mark so um yeah i do a bit of health and safety auditing and this is a common thing so in terms of cost legislation to the control of substances hazards to health the requirement is that any any employer that has an employee that's using um a product or if you're using a product a pesticide let's use insecticide for example if you're using an insecticide on a customer's site then you need as the buyer as the user of that product to do a cosh assessment now in terms of writing it down why on earth would you not that is my first thing um in terms of formerly like you said if you're under five employees it's a bit gray on whether you have to but let me tell you this if you end up in court because if you're a sole trader doesn't matter just because you haven't if you haven't got technicians doesn't matter if you end up in court because john doe has decided he's got a skin irritation due to a product that you've applied um trying to get some money out of you if you haven't got a costume assessment written down you yeah you're not gonna be in great stead with that uh i say jury i think it'll go as far as a jury but you never know um i don't think you're being great still with that that judgment because how else can you prove that you assess that product you're using how can you you know how can you prove it by just saying it we know that doesn't work so although yes the recording of it you know a formal cost assessment written down in a you know generic format in terms of that product um not necessarily but i hate saying that because you should all right even if it's on your treatment report you have a section there or you have a you know a site-specific cosh um assessment but why not do a generic one once a year you know sit down with the label or the product the msds sheet of the product and look at it and go yeah this product's got a few problems but i'll make sure i don't do that with it and i'll make sure my customers have got the detail and you know if anybody has any problem i can give them this cost assessment and show them that i have assessed it so yeah good question mark it's ricky but my you know do a cost assessment it's once a year portfolio of them for each product it's not just as a generic thing but for each product okay um okay so james where can you buy fully compliant treatment report pads with a copy for us and a copy for customers well james bpca has now got its own template um of course it's only available for bbc members it's got the logo on there um and and what we've done is is created a template that you don't have to use bpa members don't have to use it but it's a this is what you need to have on your treatment report as a minimum really um really all the stuff that i've mentioned that come in that code of best practice um so we do do a template uh if you're not bbc member speak to suppliers you know again if you have a look at our code of best practice it'll tell you what you need um but certainly you know your site details what you're doing what products you're using what recommendations you have for your customer uh the dates obviously that you're there the follow-ups that you might be doing um and then really important really important that counter signature you know if you're signing it say yep you know you know james simpson has been here today and you know carried out this treatment you want john doe to sign it as well because that's your defense you know if you tell john doe to don't touch that i've put that over there don't touch it for an hour all right and he does if you haven't got any evidence to say that you told him not to touch that thing then again you could end up in trouble you know but also for you again telling your customers what's going on why wouldn't you no why wouldn't you want to tell them that so yeah that's just an example of you know the the important sections you know in terms of counter signatures really important if you don't have that counter signature there well of course they could say i didn't you didn't tell me that i've had that happen i've had that happen not with me with someone else of course um so yeah you know fully compliant we'd have one um but also speaking suppliers they they normally have templates of treatment reports okay um where are we going so let me just get rid of those questions okay so hazmakur can i download a code of practice for reference if i am an affiliate member absolutely no problem um you might put that question there before i mentioned it but yes they are available to everyone you know your family can download them if they want and you know your customers you can if you're a member you can if you're not a member don't mind um absolutely they're on our website under advice if you hover over the section that says advice at the top you'll see it flip down to codes and documents and you'll be able to to see it there okay uh during coven some so this is from andrew during covid some sites don't want to sign a document is that acceptable if detailed in the covert policy so andre yeah i've come across that absolutely and of course you know i mean yeah in these difficult times you know things have been adapted and changed and you know even even certifications or legislation that requires certain things in some instances they've given six-month extensions you know to say look if that thing's due legally we'll give you another six months just to you know because of covid and difficulty of training or you know getting qualifications done if they're not online and you know there's lots of uh leniency that's gone on with it and yeah i think you know during covert if it's a genuine as well you know of course you don't want that covered policy to go on you know hopefully you know past 21st june when we might be allowed out again um yeah you know absolutely i think if you've got a cover policy that you don't want people signing the document then um it can be reasonable why not take a photograph of that document and email it to them that's what i would personally do again because if you need it in the instance you end up in court it still wouldn't matter because there's still no evidence there that they actually understood everything you said by signing the report um you know i certainly wouldn't get too upset if a member you know hadn't got a counter signature on a treatment report um during kovid you know if there's reason behind it but in a legal sense in a court of law sense compensation civil law criminal law whatever then yeah it won't matter too much i don't think don't think yeah um but take a photograph of it why not you know get your phone take a photograph what's your email what's your what's that number whatever other platforms available and yeah pop it over yeah yeah maybe that's an idea but yeah really good question andrew thank you another andrew here tyson so we use handwritten reports great we have stopped asking tenants to sign as we are trying to follow covert protocol not sharing pens instead we ask if we can write tenants initials on the report is it's okay yeah so i mean i've read that out just answered it again now i think beforehand um you know you can do yeah absolutely i mean so the best case scenario is that you can get that evidence if you can um but i'm certainly we're certainly not going to be you know kind of uh bashing anyone around the head with you know didn't get a signature and you know covered and stuff so but legally in a court or law it might not matter too much um so anonymous here what do you recommend if clients don't want a copy of the report due to coveted transmissions email it to him say you are going to have a report all right don't report take a photo of it yeah they normally give your email okay they might not give you the email if you've got their mobile number text them an image of it you know you'll have evidence of that text then if you need it you're kind of like yeah well i can't stop you from emailing it to them at the end of the day it's your professional and legal requirement to try and do so so anonymous attendee if you uh you know they refuse it my recommendation is send it to them anyway but say yes no problem customer completely understand your concerns um take them on board i do need to get this information to you however so i'm gonna send it to you electronically please thank you mercy i don't know any other languages um yeah good okay so uh another one there's lots of andrews here today it's brilliant it's my brother's name as well andrew brilliant name um so andrew mingo i'm a member of cih i have completed a higher certificate in food premises inspection but however i have not yet completed my log book but i want to cross over to become a pest control officer well andrew it's an amazing idea pest control is the uh best thing ever honestly you either love it or hate it a thing i think everyone on here can probably agree you know it's one of those industries you get into and you either go it's not for me within sort of a few months or well like me 19 years later you're still in it uh so yeah uh good idea andrew thank you for that comment how many questions we've got a fair few questions right how long have i got left i've got nine minutes left i've got i've got as many minutes left as i want hey who's going to kick me off so ian thomas i agree with everything said i subcontract the local authority three visit rat job in gardens up to ten a day including first visit and follow-ups my last biebs audit said i do not have to do eras for these reactive jobs true or false so let me just read that again so you say you sub contractual local authority great uh you do wrap jobs and gardens up to 10 a day including the first visit uh your bbca so environmental risk assessments i think it's a little bit different but so this is probably quite a long answer um i'll try and shorten it so in terms of the codes of practice and treatment reports you know those those premises where you're doing um rat treatments for the example you gave there you need to leave those tenants with some information on what you've used now in the code of best practice again you can download it and have a look at the wording specifically but we do cover that so we say because i've done block treatments with you know a hundred flats within one block i am not going to write out a full treatment report for every single person within that block however i've got to give them something i can't just go i can't be bothered it's a lot of paperwork can't be bothered to do that um i need to give them something so we used to have like flashcards you know um there was a quick you know we visited today for this it's all pre-printed um and then we just wrote in there what uh pesticide we used if any whose contact they had a problem and that would be about next week and it's just a quick you know in the door off we go yes the records of that was minimal but that's very specific and very you know you've got to manage it in a site-specific way in a task-specific way i'm happy to have a chat about that but you need to leave them with something on what you've used okay you need to leave them something and in terms of the environmental risk assessment if you're using rodenticide outside you have to do a risk environmental risk assessment full stop doesn't matter if you've got one job or 25 000 jobs a day you have to do an environmental risk assessment um again you can create templates you can create a process that makes it quicker and easier for you you know it might be you know the document it might again there's so many examples i can't go through them all now but you have to there's there's no there's no oh i do this many jobs a day so it's not practical so therefore environmental risk assessments don't apply they do apply every site you go to they do apply absolutely um but it's a big subject so i won't go into any more on that but by all means you know ian if you remember give us a call we have a chat about it if you're not a member then i'll send you the application form just being honest you know that's what i'm all about um but hopefully that's answered it a little bit okay um [Music] are there any changes which brexit has introduced or are there situations where the uk can i think you've missed out a bit of the word there but in terms of brexit blimey yeah um changes kind of still they're still going through a lot of it to be honest the legislation the the dudes and the house and the wise and the wares it's still kind of going on in terms of pesticides watch this space i can't really say anything more because i don't really know much more to be honest it's all sort of um but we'll make sure you're all right don't worry um and if we're not blame cat not me we will okay um kind of like this is from the mill kindly explain code of best practice related to the empty cans empty bottles to discard if you're a small entity um so i think that's you're referring to waste there um and in terms of again speak to your suppliers they're going to be the best one i can't talk fully about ways again oh big subjects we've got a code so go and have a look at that and we've also got a guidance document now if you're not a bbc member you won't be able to see that if you are a bbc member we've got a guidance document that goes into more detail but basically if you've got pesticide residue left in any of your products bottles cans whatever then they're hazardous waste and you have to deal with them in a hazardous way 20 0 119 is the hazardous code that you use for it um and your whoever your waste disposer is will will obviously deal with that as they need to um if you've got if they're you know if i don't if you triple wash them into your container or you feel that they're non-hazardous then um again as a business you still need to deal with that you can't go and chuck them in your recycling bin outside your house because that's a domestic stream of waste that that the council would not be happy with that you have to create your own business waste which of course is going to be paid for um so hopefully that's answered that a little bit okay let me find some uh so rather than print all documents off from online do bbc supply a folder with all the codes of practice in it so hard copy we don't no um i was thinking about that today actually you know having these um sort of fancy booklets um you know codes of practice presented that way but again we're very much moving towards you know environmental policies and and things like that i just think you know do we want to be printing these things out and they're maybe not getting used and stuck at the back of a cupboard and also when we update them which we update yearly so we have a an activity once a year where we'll review our codes of best practice and go oh are these still relevant is there anything that needs changing and a lot of the time there's normally something that needs changing so again we we don't really like to print them off because of those reasons um so no we don't have them um as a folder that you can print off but of course you can do that do that yourself mark okay um so alberto if the company where i work is certified to en16636 do you think this can be sufficient i'm not sure what that refers to alberto sorry um obviously en16036 the audit but i think what can be sufficient if you can explain that a bit more i'm not sure what that's in reference to um regarding says from alan crompton regarding treatment report signatures would you do would do hang on there's too many doodoos and regarding treatment report signatures would you do it in the site you attend um sorry alan i'm struggling with your message so regarding treatment report signatures would you do it at the site you attend is unmanned but oh if okay so i think you're saying if your site is unmanned um then is it okay not to get it but again if you can do some form of electronic confirmation with a customer i know you know for example rural locations you know farms i've been there done that where there's no one to be seen or if there is they're on a tractor you know 700 meters up the way and you don't really fancy trudging over there for safety reasons as well as you know maybe get your boots dirty um so it can be tricky i understand that and it's a challenge to overcome but if there's any electronic way that you can do that or you know it's a challenge to overcome but generally obviously get someone to sign it but i think it's something to think about by all means ellen we can have a chat if you want you got my number i think give us a little tinkle um okay so julia if we are doing works as a subcontractor they ask us to send the reports directly to them and not left on site commercial customers only is it down to our customer to have a copy of the reports sent or do we insist that we have the reported report also emailed direct to site so jude just don't get that right so you're doing some work for so let's say you're doing some work from let's say natalie's pest control let's say i get you to do some some work for me and so julie do you mind going and doing some fox work over in i don't know edinburgh um i'm too far away from me uh here's my treatment report information you know this is the paperwork i want you to fill out because you're sub-contracting so you're doing it but you're doing it on my paperwork um and then they ask us to send the report so then i would say to you maybe this is what you're saying but i'm like no don't don't give the sire report send it to me instead and then i'll sort it out from there i think your question is is that okay um that is an amazing question i think you've actually stumped me in terms of what my response would be my initial response is well no the site needs to have a copy of that you need to provide them with a copy of that and that person that you're subcontracting from they should understand that i mean i find that that's strange so i think that think i've got your question right there jude i'm sorry if i haven't um but yeah it's a great question and a tricky one but bbca professional wise there's got to be a you've got to leave a report for them and if you're the one you're subcontracting from doesn't want that i'd kind of question their process so you know again if they're a bb member i'd have a chat with them and say look you know hey actually we don't wave sticks i don't you know want to hit people with our codes of practice and say naughty get out you know we don't do that it's a oh what's gone wrong let's help you with it let's adjust this um so yeah we'll um hopefully that's answered it that was my poorest attempt so far wasn't it um we're going over a little bit but you know what um you guys that are happy sticking around i'm gonna do a couple more questions um i've got six more i don't know if i'll get through all of them but um do you really do glue boards really need to be along with an msds no the glue boards don't have a manufacturer's safety data sheet a risk assessment absolutely do a risk assessment for the use of glue boards but maybe i said something that made it sound like i was talking about manufacturers safety data sheets with glue boards but no there's no pesticides you know there's no msds if it is it's more guidance isn't it but risk assessment absolutely um can i download the treatment form template from bbca as i am with basis prompt um i mean the treat if you want a code of best practice you you can even you can absolutely access that if your basis prompt member but not bpca member then you won't get access to the guidance or the report template um that is only for bbco members um so yeah um again chat to me about membership it's you know cheaper than you think it's not it is not i don't know depends on you um but steven yeah it'd be great to have you on board if you're not already a member um so what so from andrew what training do i need to become a pest control officer um so legally legally i mentioned crew at the beginning didn't i the campaign for responsible rodenticide use they've got a list of legally required qualifications that you need to have to be able to use redenticide so it's regenerative specific if you say done pest control and said i'm never doing rodents i'm never using redenticide full stop out the window then legally there's not much however professionally and bpca criteria it's the level two uh award in pest management um there's a certificate as well but as a minimum level two award in pest management is the professional standard um and yeah everyone would and should expect that and we certainly do um but legally rodenticide okay um i think a couple of you were shooting off because you're having to get off so i apologize i'm just i've only got four left yeah you can stick around if you want to um cattle come on and tell me off if there's someone else has got a meeting on i think there might be but hey they can wait can't they you know we're more important um so dave to save printing off codes of practice for customers is a good idea to write bbc web address for specific code of treatment report yeah so yeah you could have a list of codes that we have and put the um you know relevant website link on it um that'll be that's a great idea yeah fab david thank you um so hugh radford we have always thought that learning leaving an msds with a customer makes it very confusing as it is information overload and not really relevant we supply the relevant info only what is what is your opinion leave an msds with clients so i'm clearing my throat because i've had to think um i absolutely agree with you you msds there it's almost like a scientific document it tells you the boiling point it tells you you know where it's not really a guidance document it's more for scientific impact on the environment and also of course safety information about first aid measures and so on and so forth but it's very very long and that's why a cosh assessment is better because a cosh assessment is maybe three pages long maximum that gets you to look at that msds and go right what's the important stuff on here i'm going to put it on this cosh smaller document easier to read and you can demonstrate that you read that msds and you as a user understands it and you've you know demonstrated that by doing a cost assessment so yeah really really great in terms of images some people still put it in site folders we don't have a oh you know we'll we'll work again we don't like that we don't want you to do that of course you know you can but i do think cosh assessments are much better and definitely need to be considered over msds um i haven't been told off by cat yet so i'll carry on got two more questions uh so fidelis uh natalie this isn't a question okay but just fine but just uh reiterate the phrase professional pest management officer ppmo as a key title instead of pest control technician i suggest people say and others still don't yeah i mean we do so our um obviously pest control association that's been our name since 1942. is tha