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Simple sales receipt for Customer Support

Hello everyone. Welcome to my class. Today we will look at conversation for cashiers. In this lesson you will learn: important vocabulary good customer service skills commonly used sentences and how to speak with customers  at the checkout counter Let's begin.   A cashier is someone who  handles the cash register. Some important vocabulary for a cashier is: credit card and debit card receipt cash register payment terminal change cash scan courtesy clerk Next, it's important to remember that  good customer service is very important. Customer service is the way  you treat your customers. A cashier should be very polite. Some polite words to remember are: would you (when asking a question) please and thank you A cashier should look at the  customer when speaking to them. A cashier should be friendly  and smile at the customers. Next let's look at how not to speak to customers. What's up? Want bags?  Give me your card. These are informal ways of speaking but as  a cashier you should speak more politely. Now let's look at some polite  ways of speaking to a customer. These are commonly used sentences  that you can use over and over again. To greet a customer you can say: How are you?   Repeat after me: How are you? How are you doing? How are you doing? Repeat after me. How is your day going? How is your day going? Great work! Repeat after me. Do you need some bags? Do you need some bags? Would you like some bags? Would you like some bags? How many bags would you like? hHow many bags would you like? Great work! How will you be paying? How will you be paying? Or you can say: How would you like to pay? How would you like to pay? Wonderful! Do you have a points card? Do you have a points card? Please swipe your card. Please swipe your card. Please insert your card. Please insert your card. Please tap your card. Please tap your card. Please give me your card. Please give me your card. Great work! Next let's look at some conversations  between a cashier and her customers. Customer One How are you? Great thanks!  Would you like any bags? Yes please.  Your total is 250. How would you like to pay?  Debit. Go ahead.  Here is your receipt.  Have a great day. You too. Customer Two How is your day going? Not too bad.  How are you? Good, thank you.  Would you like any bags? Yes please.  How much is this? This is $12.  No it said $10. Okay, let me go check. You're right.  This is $10. Your total is $85.  How will you be paying? Cash. $15 is your change. Here is your receipt.  Have a great day. You too. Customer Three Hi, how are you? Good, you? I'm great thanks. Would you like any bags? No I have my own. I thought this was six dollars. Let me call someone to check. Courtesy clerk to register three please.  Courtesy clerk to register three. Can you do a price check for me please? Sure, this is eight dollars.  It was placed in the wrong spot. Sorry this is eight dollars.  It was placed in the wrong spot. Do you still want it?  Sure, your total is a hundred  and fifty three dollars.  How would you like to pay? Debit.  Please insert your card. Here is your receipt.  Have a great day. You too.   Let's watch and listen to the  three scenarios one more time. Customer One How are you? Great thanks!  Would you like any bags? Yes please.  Your total is 250. How would you like to pay?  Debit. Go ahead.  Here is your receipt.  Have a great day. You too. Customer Two How is your day going? Not too bad.  How are you? Good, thank you.  Would you like any bags? Yes please.  How much is this? This is $12.  No it said $10. Okay, let me go check. You're right. This is $10.  Your total is $85.  How will you be paying? Cash. $15 is your change. Here is your receipt.  Have a great day. You too. Customer Three Hi, how are you? Good, you? I'm great thanks. Would you like any bags? No I have my own. I thought this was six dollars. Let me call someone to check. Courtesy clerk to register three please.  Courtesy clerk to register three. Can you do a price check for me please? Sure,   this is eight dollars. It was placed in the wrong spot.  Sorry this is eight dollars. It was placed in the wrong spot.  Do you still want it? Sure, your total is a   hundred and fifty three dollars. How would you like to pay?  Debit. Please insert your card.  Here is your receipt. Have a great day.  You too. Emma was able to solve the problems wonderfully.   If you have a problem and you can't solve  it you can always call the manager for help. That will be all for today. You did wonderful. I will see you next class in a new job setting. Have a wonderful day! Bye