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[Music] operations management involves managing the daily production of goods and services let's take a look in general operations management uses a quantitative or mathematical approach to find ways to increase productivity improve quality and manage or reduced costly inventories the most commonly used operations management tools are methods of quality control forecasting techniques capacity planning productivity measurement and improvement linear programming scheduling systems inventory systems work measurement techniques and cost-benefit analysis in 1791 when the US government worried about a possible war with France ordered 40,000 muskets from private gun contractors all but one contractor built handmade muskets assembled by skilled gun finishers who made sure that all the parts fit together thus each musket was unique if a part broke a replacement part had to be handcrafted but one contractor Eli Whitney who is better known for his invention of the cotton gin determined that of gu