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Natural Gas Service Agreement

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Natural Gas Service Agreement - New Residential Service

Please fill out completely and sign to ensure prompt service.

NEW SERVICE INFORMATION

Address for new service

City / State / Zip

Is this address a county road or state highway?

Legal description: Lot Block

Addition

Nearest cross street

DESIRED METER LOCATION

Please be specific or attach survey with meter location clearly marked. Facing the building from the street, where should the meter be installed?

, feet back from front corner

,

Meter sets should be located away from potential damage from vehicles. Meters exposed to potential vehicle damage will require guard posts at an additional charge. Refer to page two for details.

Will meter be exposed to vehicle damage?

PARTY RESPONSIBLE FOR APPLICABLE CHARGES

Company name

Contact name

Phone Pager

Fax Cell

Address

City / State / Zip

GAS LOAD INFORMATION

Please indicate the number of appliances that require natural gas.

Furnace(s) or boiler(s)

Tankless water heater(s)

Water heater(s)

Fireplace(s)

Range(s), Cooktop(s), or Oven(s)

Dryer(s)

Pool heater(s)

Garage heater(s)

Please indicate other heat sources on your property.

Air source Heat Pump

Geothermal Heat Pump

Dual Fuel Heating

What gas pressure is required for your home?

CONSTRUCTION STATUS AT TIME OF APPLICATION

Dwelling type:

All exterior walls framed?

Graded to within 6" of final grade?

If no, date to be completed

Requested install date

Closing date

Estimated square footage

I have read and understand all the terms and conditions as referenced on pages one and two of this agreement, and agree to reimburse CenterPoint Energy for all applicable construction charges pursuant to rates and tariffs on file with the Minnesota Public Utilities Commission, including extraordinary charges and additional charges as outlined on page two of this form.

Signature of applicant

Printed name

Date

CenterPoint Energy
P.O. Box 1165
700 West Linden Avenue
Minneapolis, MN 55440-1165

Builders Hotline: 612-342-5123 or 1-800-342-4166
Fax: 612-321-5573 or 1-800-365-9188
CenterPointEnergy.com
NewGasLineServices@CenterPointEnergy.com

For CenterPoint Energy use only

MRU #

Premise #

MI #

SVC #

FuncLoc

BP #

Sz / Typ / CI

Main #

Main Loc.

Map #

LS / SS

Sec / Twp / Rng

Cross street

Page 2 - NATURAL GAS SERVICE AGREEMENT

NATURAL GAS SERVICE LINE REQUIREMENTS

- Minimum of 3' from property line (unless easement exists)

- 6' from building structure, if line will be parallel to it

- Approximately 8' from buried fuel tanks (varies by municipality)

- 10' from wells and septic tanks

- Installed in a straight line perpendicular to main when possible

- Conduit crossings must be installed prior to service line installation (if applicable)

INSTALLATION SITE-READY CHECKLIST

- Site must be within 6" of final grade

- Basement / Foundation in and backfilled

- Clear 8' wide path from the gas main to service entrance

- All exterior walls must be framed before meter can be installed

- Request 7" w.c. or 2 psi delivery pressure

- Clearly mark / stake the location of all private underground utilities located on your property such as:
Sewer lines, Invisible fences, Electric lines, Water wells, Septic systems, Underground sprinkler systems, Sump pump extensions, Drain fields, Buried fuel lines

NATURAL GAS METER REQUIREMENTS (May vary by city)

- Maintaining the 3' clear zone is required.

• 3' from fresh air intake or any opening to building

• 3' from opening doors or windows

• 3' from water spigots

• 3' from ignition source

- Avoid locations directly below roof valleys, water downspouts, decks, stairs or partial overhangs to help prevent damage from falling ice.

- Banked meters are preferable for townhouse buildings.

- Regular and relief valve must be located where gas can escape freely away from any opening into the building.

- All exterior walls framed before the meter can be installed.

- Meter sets should be located away from potential damage from vehicles. Meters exposed to potential vehicle damage will require guard posts at an additional charge.

CONSTRUCTION CHARGES

Excess Service Line Footage
$4.00 per foot

NOTE: $4 per foot will be charged for footage over 75 feet, or for the entire service length if a natural gas furnace or boiler is not the primary source of heat, if a heat pump, geothermal or dual fuel system is used in conjunction with a gas furnace, or if the structure is not the primary residence.

Directional Boring Per Quote

Guard Posts (if required)

1 Post = $394    2 Post = $767    3 Post = $1121

4 Post = $1454    5 Post = $1768    6 Post = $2061

7 or more posts = $334 each

Costs for guard posts installed November 1 through March 31 will be time and material.

OUT-OF-SEASON CONSTRUCTION CHARGES

Installations from NOVEMBER 1 through MARCH 31

After November 1, installations requiring a road crossing may be unavailable due to municipality restrictions or weather conditions.

Frost burner
$240 per burner per day

Note: Typically two burners needed for three to six days. Site conditions may require additional usage.

MAINS
$2.00 per foot

RESIDENTIAL SERVICES
$4.00 per foot

COMMERCIAL SERVICES
$8.00 per foot

To avoid Out-of-Season Charges, you must:

- Submit application by October 15.

- Meet site-ready requirements by November 1, including having paid any necessary main deposits.

Should there be a request to move the meter after the initial installation, or the customer does not adhere to the minimum clearance requirements detailed below, the customer will be responsible for all costs to relocate the meter.

Minimum clearances for gas meter installation

- Site must be within 6" of final grade

- Basement / Foundation in and backfilled

- Clear 8' wide path from the gas main to service entrance

- All exterior walls must be framed before meter can be installed

- Request 7" w.c. or 2 psi delivery pressure

FOR MORE INFORMATION:

Builders Hotline: 612-342-5123 or 1-800-342-4166
Fax: 612-321-5573 or 1-800-365-9188

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What the Natural Gas Service Agreement Covers

A Natural Gas Service Agreement is a written contract between a customer and a gas utility or retailer that defines service connection, delivery, billing, rates, deposits, meter access, safety responsibilities, and termination rights. It records the parties, the service address and meter, the applicable rate schedule or tariff, any installation or reconnection fees, meter ownership and maintenance obligations, meter read and billing frequency, notice and cure periods for defaults, and dispute resolution provisions to govern post-signing interactions between the parties.

Why a Clear Agreement Matters for Service Reliability

A clear Natural Gas Service Agreement reduces disputes, sets billing expectations, and documents consent to rates and access. It protects both the provider and the customer by allocating operational responsibilities, clarifying notice periods, and establishing remedies for nonpayment or unsafe conditions.

Why a Clear Agreement Matters for Service Reliability

Who typically completes this agreement

Parties involved usually include the customer, the utility account manager, and sometimes a third-party retailer or agent.

  • Residential customers arranging new or transferred service at a home or rental property.
  • Commercial accounts setting up meter service for businesses or multi-tenant properties.
  • Utility or retail account representatives completing onboarding and credit checks.

Each signer should confirm identity, service address, and the selected rate schedule before signing to avoid later disputes.

Common authorized signers

Utility Manager

A utility manager or authorized representative signs on behalf of the gas provider, confirms tariff applicability, and records meter identifiers. They ensure the agreement matches operational procedures and regulatory filings for service initiation and billing.

Account Holder

The account holder or authorized customer signatory confirms identity, agrees to payment terms and deposit requirements, and grants meter access. They bear responsibility for bill payment, compliance with safety notices, and timely cancellation or transfer requests.

Core elements to include in a professional agreement

A complete Natural Gas Service Agreement contains the parties’ names, precise service address and meter number, the effective date, the selected rate schedule or tariff reference, payment terms and deposits, and termination or suspension clauses that outline notice and cure procedures.

Parties

Full legal names and business entity type for the utility and customer, including contact information and billing address so enforceability and notice delivery are unambiguous.

Service Address

Exact street address, unit number, and meter identifier. This avoids misapplied service and ties obligations to the specific meter and premises.

Rates & Charges

Reference the applicable rate schedule or tariff by name and effective date; include per-unit charges, fixed fees, and any demand or seasonal adjustments.

Payment Terms

Billing frequency, due date, late-fee mechanics, returned-payment fees, and accepted payment methods so each party understands billing cadence and remedies for nonpayment.

Deposit & Fees

Any security deposit, connection or reconnection fees, inspection charges, and conditions for deposit return after service termination or credit re-evaluation.

Access & Safety

Customer obligations to allow meter access, maintain safe premises, report leaks immediately, and the provider’s rights to disconnect for safety or noncompliance.

Step-by-step: completing the agreement

Follow these steps to complete and execute a Natural Gas Service Agreement accurately.

  • 01
    Gather Documents: Collect ID, proof of address, and meter info before starting.
  • 02
    Enter Account Data: Fill parties, address, meter number, and contact details precisely.
  • 03
    Choose Rate: Confirm the rate schedule and any optional services or riders.
  • 04
    Sign and Date: All authorized signers must sign and date to bind the agreement.

Configure an electronic completion workflow

Set up authentication, fields, and routing to reflect your operational approvals.

Field Configuration
Authentication Email link, SMS code, or KBA for high-risk accounts
Signature Order Sequential or parallel routing depending on required approvals
Required Fields Mark meter number, service address, and signature as mandatory
Notifications Automatic reminders and final signed copy distribution

Where the completed agreement goes next

After execution the agreement is routed to recordkeeping, billing, and operational teams for activation and retention.

  • Billing System: Imports account details and initiates the billing cycle.
  • Operations: Schedules meter installation or activation work orders.
  • Records: Stores signed agreement in customer file and archives.
  • Compliance: Logs audit trail for regulatory review and dispute resolution.

Digital signing and file format considerations

Ensure your platform supports required file formats and provides an audit trail compatible with regulatory needs.

  • File Types: PDF, DOCX, and HTML supported
  • Authentication: Email, SMS, KBA, or SSO options
  • Integrations: CRM and billing system connectors

Use a platform that preserves a complete audit trail (timestamps, IP addresses, signer identity) and stores signed PDFs in a tamper-evident format for retention.

Typical timeline items and common deadlines

Natural Gas Service Agreements often reference activation windows, billing cycles, and notice periods; confirm specific timing with your provider or tariff.

Activation Window:

Service often activates within 1–5 business days

Billing Cycle:

Billing is typically monthly with established due dates

Deposit Return:

Deposit return timing varies; often after 12–24 months of good payment history

Disconnection Notice:

Providers usually require a written notice period, commonly 10–30 days

Complaint Response:

Regulator or provider timelines vary; expect acknowledgments within 10 business days

Key milestones from signup to service start

A sequential view helps track completion steps and responsible parties.

01

Application Received

Provider logs request and begins identity and credit checks.

02

Site Verification

Field crew or remote check confirms meter and safety conditions.

03

Activation Scheduled

Operations schedules connection or meter transfer work order.

04

Service Live

Meter energized and first billing cycle generated.

Common mistakes that delay service

  • Providing an incorrect service address or missing unit number results in misrouted activation and delayed billing reconciliation.
  • Entering the wrong meter number or leaving it blank can cause billing applied to the wrong account or require manual corrections.
  • Omitting signature authority or title when signing for a business leads to verification requests and slows processing.
  • Failing to disclose prior outstanding balances or liens may require deposits or block service activation until resolved.

Penalties and operational risks to be aware of

Service Interruption: Nonpayment may cause disconnection
Regulatory Fines: Provider may face penalties for incorrect billing
Contract Dispute: Ambiguous terms increase litigation risk
Liability Exposure: Unsafe premises can create provider liability
Incorrect Rate: Wrong tariff selection causes refund adjustments
Data Breach: Improper storage risks customer privacy violations

Security and compliance details to include

Encryption: AES-256 at rest
Transport Security: TLS 1.2/1.3 in transit
Audit Trail: Immutable timestamps and IP logs
Access Controls: Role-based permissions required
Certifications: SOC 2 Type II and ISO 27001
HIPAA BAA: Available where PHI is involved

Real-world scenarios where this agreement applies

These examples illustrate common situations and contractual choices utilities and customers encounter.

Residential Move-In

A new tenant signs a service agreement at lease start

  • Deposit required when credit unknown
  • The agreement includes meter ID, billing cycle, and deposit return conditions to avoid future disputes about responsibility.

Commercial Site Service

A small business requests new service for a retail location

  • Temporary meter installation may be needed
  • The contract clarifies who pays installation, whether consumption tiers apply, and how interruption notices will be provided to the business.

Practical tips for accurate agreements

Use these practices to minimize processing delays and disputes when preparing a Natural Gas Service Agreement.

Verify identity and authority
Confirm signer identity and that the signer has authority to bind the customer or business; for corporate accounts, require printed name and title to avoid later challenges.
Reference exact tariffs
Cite the full rate schedule name and effective date so billing aligns with the intended charges and reduces disputes over applied rates.
Require mandatory fields
Make service address, meter number, and signature fields required to prevent incomplete submissions that require manual follow-up.
Keep an audit trail
Preserve timestamps, signer IP addresses, and copies of the signed PDF to support dispute resolution and regulatory compliance.

eSignature vendor comparison for agreement execution

Compare common eSignature plan and compliance criteria; signNow appears first per vendor ordering requirements.

signNow DocuSign Adobe Sign PandaDoc HelloSign
Starting Price $8/user/mo $15/user/mo $14/user/mo $19/user/mo $15/user/mo
Free Trial 7-day trial Varies by vendor Varies by vendor Varies by vendor Varies by vendor
Bulk Send Yes Yes Yes Yes No
Audit Trail Yes Yes Yes Yes Yes
HIPAA Compliant Yes Yes Yes No No
Envelope Cap No cap 100 envelopes/user/year Varies by plan Varies by plan Varies by plan

Frequently asked questions and troubleshooting

Answers to common legal, operational, and eSignature questions faced when preparing or executing a Natural Gas Service Agreement.


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