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Fact Sheet IP Application Hosting: Client Central Features Client Central is an easy-to-use, self-service portal that delivers the tools and technology you need Performance reporting to view important information about your Verizon IP Application Hosting solution through a standard Ticket management web browser. Account and user administration Security features Benefits Access vital information about your managed hosting solution anytime from virtually anywhere Reboot servers, place IPs in or out of service in near-real-time, and turn utility-enabled web servers on or off directly from the self-service portal Manage users and their feature entitlement privileges to control information each portal user can view While Verizon provides a fully managed hosting service, many customers still want to keep tight control over what is, after all, an integral component of their company’s reputation and revenue. Client Central provides access to a variety of content, reporting, and self-service tools, all designed to keep customers informed about their hosted environment. Client Central Features Performance Reporting • Server Health Dashboard presents a near-real-time health check on any of your servers. Red indicators will display if any server resources have exceeded performance thresholds. • Performance Statistics provide near-real-time and historical data on the availability and utilization of server resources, including CPUs, disks, memory, and services, allowing you to perform trend analyses and proactively identify resources that may need upgrading. • Global Site Health provides a top-down analysis of service quality across your entire hosted site to help you properly allocate server resources. • Smart Monitoring lists all of the performance monitors that Verizon monitors on each server, along with the allowable performance threshold and the polling frequency. • Bandwidth Utilization displays raw bandwidth data measured at your firewalls and a “billing month” used to identify values that define usage-based billing for bandwidth. Ticket Management • Ticket Information allows you to view the entire resolution process for all tickets opened against your account, whether they were opened over the phone, through Client Central, or through automated performance monitors. A query tool provides filtering functionality, so you can sort ticket data by machine name, date, severity level, and status. • Ticket Entry allows you to submit tickets to the Support Center without picking up the phone. Automated templates guide you in submitting required information, so the Support Center can efficiently assist you. Account Administration • Site Diagrams allow you to view and/or download a visual representation of your IP Application Hosting solution. • MOP Schedule lists all planned maintenance activities affecting your site. This feature provides a copy of the notification e-mail that is distributed to designated technical contacts when maintenance activities are planned. • Flash Screen displays specific escalation procedures you direct Verizon to follow. The support staff references Flash Information every time they perform work on your solution. • Back-Up Information displays a comprehensive record of all back-up activity for each of your servers. • Utility Storage Service* contains configuration and usage information related to the utility storage service that allows IP Application Hosting customers to purchase storage by the GB. Up to six months of data can be analyzed for insight into storage utilization. Page 1 of 2 Fact Sheet Security Features • Firewall Policy View* allows you to view the current firewall ruleset and up to nine previous versions. Policy changes are implemented by Verizon Business within two hours. • Firewall Utilization Statistics* provide near-real-time data on the availability and utilization of the firewalls in your IT Application Hosting solution. • Security Advisories provide detailed reports of potential vulnerabilities uncovered by the Systems Security Operations (SSO). Client Central stores security advisories for one year. • Security Reports* include network-based vulnerability assessment reports that perform an audit of ports that tend to be the target of hackers and host-based vulnerability assessment reports, which establish a baseline server configuration and record suspicious changes. Self-Service • Load Balancing* provides a tool where you can place individual IPs in or out of service in near real-time. • Manage Monitoring displays an interface that allows you to suspend or resume monitoring for an entire server or by individual monitoring job. • Immediate Server Reboot initiates a process to reboot a Windows Server™ directly through the portal. This tool also coordinates ticket and monitoring notifications. • Utility-Enabled Web Servers Self-Service* allows you to turn your utility-enabled web servers on or off. All activity is logged, so you can view related historical information User Administration • Manage Users feature allows you to assign one of your staff as an administrator. The administrator can control who has Client Central privileges and permissions for individual feature access. • Manage Groups is a time-saving feature that your assigned administrator can use to easily control entitlement privileges for multiple individuals. References • Product Support Matrices clearly document the split of responsibilities between Verizon and the customer in supporting any of IP Application Hosting’s services. • My Documents can display commonly referenced documents that you wish to share with Verizon staff supporting your configuration. Use Client Central, our innovative self-service portal, to view and manage your site anytime from anywhere using Internet Explorer 5.x or higher. IP Application Hosting customers gain access to Client Central free of charge. For more information about Verizon Client Central, contact your Verizon Business account manager or visit verizonbusiness.com. *These features require the purchase of this service before Client Central reporting becomes available. We never stop working for you. © 2006 Verizon. All Rights Reserved. FS11253 01/06 The Verizon and Verizon Business names and logos and all other names, logos, and slogans identifying Verizon’s products and services are trademarks and service marks or registered trademarks and service marks of Verizon Trademark Services LLC or its affiliates in the United States and/or other countries. All other trademarks and service marks are the property of their respective owners. Page  of 2