Claim
Comments from Travelers Auto
Insurance Customers and
Claimants
“I have never seen a claim handled better or more
professionally,” writes a customer from Danbury,
Conn. “I was totally shocked by the way Travelers
handled my claim. [The Travelers auto Claim
professional] was attentive, quick and responsive,
and most important of all, he understands
customer satisfaction. I could not be happier that
your company is my insurance company. You now
have a customer for life.”
“[The Travelers auto Claim professional] provided
exceptionally excellent service,” says a claimant
from Vernon Hills, Ill. “Her communication was
always prompt, clear and friendly. She handled
my claim with speed and compassion. She
followed up with me to see how I was doing and
to keep me informed of the process. … For my
part, I am moving forward to switch my own car
insurance to Travelers. I want to be associated
with this kind of company and the excellent
service you provide.”
“I was cordially greeted by [the Travelers auto
Claim professional], who sincerely reassured me
that everything would be alright, and it was,” says
a ConciergeCLAIM customer from Greenwich,
Conn. “[He was] extremely courteous and polite
to me while I was waiting for my paperwork to be
processed. It made me feel like a real person
and not just a number.”
“In all my life, I don't think I have ever
experienced such amazing service as that
provided by [the Travelers auto Claim
professional],” states a Washington claimant.
“She was immediately responsive, often
writing to me even before I wrote to her on
things that needed to be taken care of. … She
was phenomenal.”
“[The Travelers auto Claim professional] did an
incredible job of following up with me to keep
me updated as to the status of the claim,”
says a customer from Three Bridges, N.J. “His
persistence and dedication to resolving this
claim were incredible. … I have already told
everyone about the accident, and now I will be
telling them how happy I am with Travelers.”
“More helpful and courteous service could not
have been provided,” says a ConciergeCLAIM
customer from Charlotte, N.C. “I was kept
informed on the progress of my auto repairs
and promptly notified when the vehicle was
ready to be picked up.”
Comments from Travelers Auto Insurance
Customers and Claimants
“The real key to the service [the Travelers auto
claim professionals] provided was speaking to me,
making sure I understood the entire process,”
writes a customer from Deer Park, N.Y. “Their
ultimate goal was customer satisfaction during a
traumatic time for me.”
“I want to commend everyone in your
company for going all-out to assure that my
car was repaired in a timely manner,” states a
ConciergeCLAIM customer from Marietta, Ga.
“I hope to be doing business with Travelers for
at least another 30 years.”
“So often you hear commercials encouraging you
to call and get quotes and maybe save money on
your insurance. I must admit, I had considered
doing that. But after the experience I had with
Travelers, I would never change,” explains a
customer from Pittsburgh.
“I don't want to let another day go by without
saying how much we appreciate all that has
been done on our behalf,” writes a Philadelphia
customer. “It has been a pleasure to work with
all of these people who represent your
company so well.”
A claimant from Missoula, Mont., commended
Travelers for “the professional and timely manner
in which our insurance claim was handled. ... I will
be shopping for car insurance in the near future
and because of my experience, I will certainly
consider Travelers.”
“I truly appreciate the exceptional customer
service I received from [Travelers],” states a
customer from Palm Coast, Fla. “It is hard to
find good service these days, but hands down,
there is no other company as on-the-ball as
you are. I have already told my friends about
my claim experience.”
“It is such a pleasure to deal with someone like
[the Travelers auto Claim professional],” states a
ConciergeCLAIM customer from Richboro, Penn.
“She always remained friendly, calm, and willing
to do far more than expected. … She made me
feel that I was the most important of clients.”
“To say that I was treated exceptionally well
by [Travelers] would be an understatement,”
says a ConciergeCLAIM customer from
Matthews, N.C. “I could not have asked for
better claim service. Travelers delivered on its
promise and made stressful situation more
palatable. I am very thankful to an insurance
company I can count on to respond when
needed.”
“[The Travelers auto Claim professional] could not
have been more responsive, efficient, organized,
and a pleasure to work with,” write two customers
from Essex Fells, N.J. “She went out of her way to
make us feel comfortable.”
“Extraordinarily helpful, kind, sympathetic and
efficient” – the words used by a customer from
Big Sky, Mont., to describe a Travelers auto
Claim professional. “I had previously had all
my insurance with [another carrier], and I
recently changed to Travelers. My experience
has convinced me that this was a terrific
move.”
“[The Travelers auto Claim professional] provided
me with outstanding customer service, making
sure that my needs were met and addressing my
questions and concerns in a professional manner,”
explains a claimant from Aurora, Colo. “[She]
definitely demonstrates the promise Travelers
ConciergeCLAIM makes to its customers.”
“Your employees – all of them – made an
unpleasant situation much, much better,”
states a ConciergeCLAIM customer from
Woodbridge, Va., citing Richmond, Va. “I was
very impressed with the professionalism and
friendliness I experienced.”
“I have never been so impressed with the
professionalism and immediate response I
received. You would have thought I was the only
customer you had,” said a customer from
Nashville, Tenn.
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Comments from Travelers Auto Insurance
Customers and Claimants
family, and most have not ever heard of an
estimate being done that fast. … I'm just
blown away by how well I was taken care of
during this experience.”
“Talk about great claim handling,” says a
customer from Beverly, Mass. “[The Travelers
auto Claim professional] was on the phone with
me that same evening. He saw my car the
following morning, gave me specific details, and
sent the paperwork right out to me. He kept me
informed as to what was happening with my
vehicle, and when he had to do the supplement,
he was right on top of it.”
“[The Travelers auto Claim professional] came
down to my work to do an estimate on the
damage on my car, and she was another
excellent example of the professional team at
Travelers,” says a Denver customer. “The
ConciergeCLAIM service helps to lessen the
stress in an otherwise very stressful time, and
everything happens quickly and efficiently. …
There are a lot of choices for my auto
insurance; however, I will be staying with
Travelers.”
“The personalized service given by [the Travelers
auto Claim professionals] was simply outstanding,
and our vehicle was returned perfectly restored,”
states a ConciergeCLAIM customer from The
Woodlands, Texas. “I would recommend your
ConciergeCLAIM service to anyone.”
“[The Travelers auto Claim professional] has
made this one of the most pleasant
experiences I have ever had,” says a customer
from York, S.C. “She updated me daily, and
she took the time to pursue the responsible
party, which took quite a bit of searching on
her part. She is quite an example and a huge
asset to your company.”
“[The Travelers auto Claim professional] has
exceeded our every expectation and has been
incredible in keeping us informed of how she was
addressing our claims throughout this ordeal,”
explains a customer from Taunton, Mass. “[She]
was a ray of light on an otherwise distressing
ordeal. As a result of this experience and the joy
in dealing with [her], we are walking
advertisements for Travelers.”
“Every experience with Travelers’
ConciergeCLAIM service exceeded my
expectations,” writes a customer from
Webster, N.Y. “Not only were the services
designed for the convenience of the customer,
what was more impressive was the exemplary
service provided by each staff member I
encountered during my journey through what
is generally a maze of uncertainty and
unanswered questions. … Although each had
their own distinct task, each was professional,
understanding and extremely helpful. My
questions were promptly answered and my
concerns were soothed.”
“The ConciergeCLAIM representatives were very
courteous,” notes a customer from East Syracuse,
N.Y. “[They] kept me updated daily on the
progress. The vehicle was returned to me with
great satisfaction and cleaner than when I left it.”
“[The Travelers auto Claim professional] was not
only kind and courteous, but she always made
sure that everything was going well,” states a
claimant from Merriam, Kan. “[She] eased my
concerns about the claim process and even
followed up with the car repair shop to let me
know when my car was ready. I may have started
off worried about the process, but I ended up
being very satisfied.”
“I appreciate the services Travelers provided
after my recent accident,” states an Atlanta
customer. “Every representative of your
company was professional, responsive to my
requests, prompt in returning my calls and
empathetic to my situation. … I hope to
A customer from Lynnwood, Wash., commended a
Travelers auto Claim professional on “how quick
you and Travelers were in getting my car taken
care of – from filing the claim to writing the
estimate. I've talked to friends, co-workers and
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Comments from Travelers Auto Insurance
Customers and Claimants
remain a customer for many years and many cars
to come.”
was fixed and my ‘major catastrophe’ was a
distant memory.”
“[The Travelers auto Claim professional] clearly
explained the process, was helpful, and treated
me as a valued customer,” writes a claimant from
Austin, Texas. “I have recommended Travelers to
all my friends and family based on my
experience.”
“I am going to purchase a ‘red umbrella’ to
remind myself of the considerate, efficient
manner in which my claim was handled,” says
a ConciergeCLAIM customer from Wheat
Ridge, Colo. “[The Travelers auto Claim
professional] made a difficult situation so
much easier by his knowledge and professional
manner. I appreciated his concern,
suggestions and timely response to my claim.”
“Both [my son] and I really appreciated [the
Travelers auto Claim professional’s]
professionalism, dedication and commitment to
serving our needs,” writes a customer from St.
Charles, Ill. “From our perspective, she is an
outstanding representative for Travelers. Since
the accident, I have told many friends and
neighbors how pleased I am with Travelers.”
“After the scary situation of a car accident, it
was great to work with an insurance company
that is respectful, kind and quick to respond,”
states a claimant from Ballwin, Mo. “I was
even more impressed that I received this type
of service from a company other than my own.
… I have enjoyed sharing my experience with
family and friends.”
“[The Travelers auto Claim professional] was very
professional and courteous,” notes a Denver
customer. “[He] did an excellent job in his desire
to understand the activities surrounding the
accident, in reviewing the damage to my car, and
in explaining my policy’s coverages, the services
provided by ConciergeCLAIM and the contents of
the claim document.”
A customer from Evans, Ga., contacted
Travelers to “express my gratitude for the
assistance and compassion I received from
[my Travelers auto Claim professional]. … She
answered all of my questions and just was
able to relay such calm and compassion
through her voice. … I just wanted you to
know how much her professional yet personal
assistance meant to me during this time. You
have a wonderful employee who upholds high
standards.”
“I was recently in a car accident, and the concern
and compassion from [the Travelers auto Claim
professionals] were very encouraging in my time
of need,” says a customer from Winston, Ga.
“[They] were in constant contact with me, even
though [another insurer] was at fault in the
accident. I might also add I did not get the same
customer service from [the other insurer]. I sure
am glad my insurance is with Travelers. I am
telling everyone I know about the differences in
these two companies.”
“[The Travelers auto Claim professional] was
always very pleasant, helpful and informative
and never bothered by trivial questions,”
states a customer from Sewell, N.J. “I highly
commend you for ‘A-1’ service and a pleasant
experience in dealing with your insurance
company at a time when it was needed the
most.”
“[The Travelers auto Claim professional] assured
me she would handle the process quickly and
efficiently – and she did,” notes a customer from
Mountain Top, Pa. “She stayed on the phone with
me as we prepared the claim and assigned a claim
number, and then, contacted a multitude of
vendors until we found someone to put in the
glass that day! Within three hours, my window
“[The Travelers auto Claim professional] gave
me nothing but great service and was very
professional,” explains a claimant from WilkesBarre, Pa. “More importantly, he made me feel
comfortable with dealing with Travelers.”
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Comments from Travelers Auto Insurance
Customers and Claimants
impression of Travelers, and I will recommend
Travelers to my friends and family.”
“[The Travelers auto Claim professional] was
extremely helpful in taking us through the steps to
resolve our claim,” explains a claimant from
Forest Hills, N.Y. “He showed empathy,
compassion, sincerity, patience and
professionalism that are very hard to find today. …
[He] so impressed us that we are looking for
insurance for a new home, and Travelers will be
our first choice for all our future needs.”
“I would like to commend [my Travelers auto
Claim professional] for the excellent service I
received,” says a claimant from Rochester,
N.Y. “His professionalism, follow-up and
willingness to go out of his way for the
customer were outstanding and speak very
highly not only of him but of Travelers as a
whole.”
“Working with [Travelers] made the process much
more pleasant than expected,” notes a claimant
from Pensacola, Fla. “This was probably the most
complicated claim I have ever had to deal with
because of all the parties involved, but [the
Travelers auto Claim professional] made it so
much more manageable for me.”
“[The Travelers auto Claim professional]
promptly returned all of my calls, was very
patient and reassured me that he was doing
everything he could,” explains an Atlanta
customer. “He was happy to explain
everything to me each time I asked.
Everything worked out great for me. I actually
got my deductible back and a check for the
diminished value of my new car, and all in
very good time. I really couldn't be happier
with Travelers.”
“[The Travelers auto Claim professional] was very
pleasant and professional,” explains a customer
from Lawrenceville, Ga. “She was very open for
future contact should I have any questions or
concerns. She never sounded rushed or impatient
and never asked me to repeat information. She
actually gave me the feeling I was her only matter
of business for that day, and I know that had to
be far from the truth.”
“It is extremely stressful dealing with a car
accident and Travelers has astounded me with
its professionalism,” states a customer from
Newark, Del. “[The Travelers auto Claim
professional] was there at any time he was
needed and called just to check on the
situation even after my car had been totaled. I
am very impressed with the constant attention
I received during this difficult time.”
“I am overwhelmed with the response and
willingness Travelers showed to resolve the
concerns relating to the repairs on my vehicle,”
explains a customer from Albuquerque, N.M. “For
all those ‘black eyes’ insurance companies and
their adjusters have given the industry in the past
years, everyone at Travelers has completely
reversed the trend.”
“[The Travelers auto Claim professional] was
so helpful, from beginning to end, and I feel
that if I had any further questions, he would
still assist me,” explains a customer from
Albuquerque, N.M. “He was very professional
and always returned my calls. He always had
the right answers to my questions. I felt very
fortunate to have had [him] assist us. …
Travelers is where we will continue to keep our
insurance.”
“[The Travelers auto Claim professional] let me
know in a calm and professional manner what he
would be doing and how long his job would take,”
recalls a customer from Hutto, Texas. “Even
before [the] job was complete, I knew we had
chosen the best insurance company.”
“[The Travelers auto Claim professional] was very
professional while maintaining an easy-to-dealwith demeanor,” says a customer from Richmond,
Va. “Because of her, I have a very positive
“I’ve bragged about Travelers claim service for
years and [my Travelers auto Claim
professional] reinforced this belief,” states a
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Comments from Travelers Auto Insurance
Customers and Claimants
terrible experience into a positive one. Once
he was on my case, my stress level
dramatically decreased and my confidence in
Travelers increased.”
customer from Clifton Park, N.Y. “It was a total
pleasure dealing with her through the entire
[claim] process. She kept me completely informed
at every step of the claim and was courteous and
totally professional. It was obvious she was on top
of things at all times.”
“Our dealings with [the Travelers auto Claim
professional] were pleasant from start to
finish,” says a customer from Driggs, Idaho.
“Her professionalism, sensitivity and
responsiveness made a very stressful and
emotional time much easier.”
“[The Travelers auto Claim professionals]
demonstrated customer service skills that
exceeded my expectations,” states a Phoenix
customer. “This was a very unpleasant experience
for me, as my car was less than two weeks old
and had only 400 miles on it when it was struck
by another driver while parked. [The Claim
professionals] helped expedite the repair, made
the appropriate contacts with the insurance
company covering the individual driving the
vehicle that struck my car, and kept me well
informed throughout the entire process.”
“[The Travelers auto Claim professional] has
been in contact with me on a daily basis and
has competently handled every aspect of my
unfortunate accident,” says a customer from
Bayside, N.Y. “He has answered every
question I’ve put forth and does so with
professionalism and courtesy, something that
is long missing in the service industry.”
“The unfortunate experience my wife had was
made much easier by the compassion and
professionalism shown to her by all the Travelers
personnel,” explains a claimant from Rensselaer,
N.Y. “[One Travelers auto Claim professional]
came out in the pouring rain to prepare the claim
estimate and to ensure the repair process would
begin as soon as possible.”
“I was truly surprised to find the level of
support, responsiveness, and personal
attention [the Travelers auto Claim
professional] provided,” states a customer
from Charlotte, N.C. “This experience proved
the value of Travelers and its commitment to
me and my family.”
“[The Travelers auto Claim professional] is an
exceptional person and a wonderful employee,”
says a claimant from Tulare, Calif. “He showed
nothing but the utmost respect for my case and
stayed on the ball with follow-up calls just to
check in and let me know what was going on.”
“When I spoke on the phone with [the
Travelers auto Claim professional], she
invoked confidence and trust,” states a
claimant from City of Industry, Calif. “[She]
followed up with me to make sure I
understood exactly where my claim stood. I
have my car back, and it looks great.”
“Having my first accident in over 30 years was a
difficult experience, but working with [the
Travelers auto Claim professional] made it less
stressful,” states a customer from New Lenox, Ill.
“She was very courteous and thoroughly
explained to me my options in getting my vehicle
repaired.”
“[The Travelers auto Claim professional] has
been, from our first contact, unfailingly
professional, courteous, helpful, and patient,”
states the son of a Travelers customer from
Flintstone, Ga. “His care and concern helped
our family through a very stressful time.”
“[The Travelers auto Claim professional] was
extremely professional and easy to work with,”
says a customer from Stoughton, Mass. “Her
“[The Travelers auto Claim professional] is so kind
and knowledgeable and goes out of his way to
make the process simple,” says a claimant from
Anderson, S.C. “He changed my entire view of this
6
Comments from Travelers Auto Insurance
Customers and Claimants
insurance company at least fifteen years.
Travelers’ service was so extraordinarily
exceptional that, without any sort of
solicitation, I decided to make the change.”
guidance and support throughout the claim
process couldn't have been better.”
“[The Travelers auto Claim professional] made my
experience with your company a pleasure,” says a
claimant from McLean, Va. “He was able to
provide me with all proper documents, contracts,
etc. quickly, [and] he went out of his way many
times to accommodate my schedule.”
“[The Travelers auto Claim professional] had
my entire claim handled and payment ready to
issue to the body shop I chose in less than 8
hours from the time of my accident,” explains
a ConciergeCLAIM customer from Woodstock,
Ga. “It was not only above and beyond, but
most unexpected. [I am] appreciative for his
wonderful service and prompt response. I will
not only stay with Travelers because of him,
but I will move my other policies to Travelers
as well.”
“I can’t state enough how helpful [the Travelers
auto Claim professionals] were,” explained a
customer from Stratford, Conn. “In a time where
customer service is lacking in many industries,
[they] shined, and their knowledge and ‘they'll
take care of it’ attitude allowed my family to enjoy
our very much needed vacation.”
“[The Travelers auto Claim professional]
delivered a superior experience and the most
customer-friendly service that makes me want
to be a client,” states a claimant from
Bellmawr, N.J. “My family is looking into
changing our insurance company, and we are
looking at Travelers. I cannot say enough good
stuff about the experience I had with your
company to my family and friends.”
“[The Travelers auto Claim professional] has taken
the time to sit with me and to listen to me, and I
know she fully understands what I'm going
through,” states a claimant from Elmira, N.Y. “She
expedited the repair of our vehicle and expedited
the rental car in order that I was not
inconvenienced. … Because we are so impressed
with the professional way she continues to handle
this claim, my husband has decided to contact our
agent to discuss changing the insurance policies
on our vehicles, home and cottage to Travelers.”
“Working with [the Travelers auto Claim
professional] was an absolute pleasure,” writes
a Philadelphia customer. “She was always
friendly and supportive in all of our
conversations or correspondence and she
made me feel at ease throughout the entire
process. I have been with Travelers since I
started driving about 15 years ago. … After
[this] experience, I will remain a loyal
Travelers customer and I have also let several
friends, family members and colleagues know
about how great you all were and about how
much you made an otherwise stressful
experience as pleasant as possible.”
“[The Travelers auto Claim professional] did an
outstanding job in all phases of handling my
claim,” says a customer from North Myrtle Beach,
S.C. “[He] was very professional and
knowledgeable in the entire process of helping me
with this situation. However, the most refreshing
trait was the caring attitude he gave to my family.
… He always had a listening ear and was willing to
help within the parameters of his job.”
“Dealing with [the Travelers auto Claim
professionals] was such a pleasant experience,”
says a claimant from Delray Beach, Fla. “I found
them polite and professional. They made it clear
that they were going to get the car in and out of
the shop with as little disruption to my life as
possible. … After dealing with Travelers, I've
called and changed over. I was with my prior auto
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