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Performance Improvement Plan

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Performance Improvement Plan

What a Performance Improvement Plan Is and When It’s Used

A Performance Improvement Plan (PIP) is a formal HR document that documents performance shortfalls, sets measurable objectives, and establishes a timeline and resources for an employee to improve. PIPs outline expected outcomes, specific actions the employee must take, interim review dates, and the consequences of failing to meet targets. Employers use PIPs to create a documented improvement process that supports consistent performance management, helps protect against wrongful-termination claims, and provides a clear record for personnel files.

Why a PIP Matters and Its Legal Foundation

A PIP clarifies expectations, reduces ambiguity, and documents the employer’s efforts before disciplinary action. Properly documented PIPs can support employment decisions and reduce litigation risk when aligned with company policy and employment law. Electronic execution is generally enforceable under the ESIGN Act (15 U.S.C. ch. 96) and UETA where adopted; maintain records to satisfy consent and retention requirements.

Why a PIP Matters and Its Legal Foundation

Who Prepares and Reviews a Performance Improvement Plan

Keeping supervisors, HR, and legal aligned helps ensure the PIP is clear, objective, and defensible if reviewed internally or in dispute.

  • Direct Supervisor — Drafts performance expectations, documents examples of deficiencies, schedules reviews, and monitors progress with the employee.
  • Human Resources — Reviews draft for policy alignment, ensures procedural fairness, records the PIP in the personnel file, and advises on legal risks.
  • Legal or Employee Relations — Provides guidance on termination risk, union or statutory considerations, and documentation sufficiency for potential disputes.

Core Elements Every Professional PIP Should Include

A well-structured PIP isolates behaviors or outcomes to change, sets measurable goals, spells out support and resources, defines review cadence, and states consequences. Include dates and signatures to confirm mutual understanding.

Performance Issues

Specific, objective examples of deficiencies with dates and evidence to avoid vague or subjective language that can undermine clarity.

Improvement Goals

Clear, measurable targets (e.g., reduce error rate to under 2% within 60 days) with criteria for success so progress is unambiguous.

Support & Resources

Training, coaching, schedule changes, or workload adjustments the employer will provide to enable improvement and demonstrate reasonable accommodation.

Timeline

Start date, interim review dates, and final assessment date; typical PIP lengths range from 30 to 90 days depending on role and issue.

Consequences

Possible outcomes (continued employment, further action, or termination) if objectives are not met, stated consistently with company policy.

Signatures

Signed acknowledgements from the employee and supervisor (and HR) with dates to show receipt and mutual understanding.

Essential Fields to Capture on the PIP

Employee Name: Full legal name
Job Title: Current position
Supervisor: Direct manager name
Start Date: MM/DD/YYYY
Review Dates: Interim and final dates
Signatures: Employee and employer

Step-by-Step: Filling Out a Performance Improvement Plan

Follow a consistent sequence to create a clear, defensible PIP: identify issues, set measurable expectations, plan supports, schedule reviews, and obtain signatures.

  • 01
    Identify Issues: Document specific incidents, metrics, and dates that illustrate the performance gap.
  • 02
    Set Objectives: Define measurable, time-bound targets that are reasonable for the role.
  • 03
    Assign Support: Record training, mentoring, or resources the employer will provide.
  • 04
    Sign & Schedule: Have parties sign and confirm interim check-ins and final evaluation dates.

How to Configure an Online PIP Workflow

Set up online fields and routing so each reviewer receives the PIP in sequence and records are retained automatically.

Field Configuration
Assignee Field Auto-populate supervisor from HRIS
Sequential Routing Send to supervisor → HR → legal if escalated
Signer Authentication Use email or SMS code depending on sensitivity
Audit Trail Enable timestamps, IP logs, and downloads

Where to Send and How to Submit a Completed PIP

Use defined routing to ensure the PIP reaches HR and becomes a personnel-file record; choose delivery channels that preserve audit trails.

  • Supervisor: Initiates and signs the PIP
  • Human Resources: Receives final copy for personnel file
  • Legal (if needed): Reviews for termination risk
  • Employee: Receives copy and confirms receipt

Digital Delivery Options and Technical Considerations

Ensure your chosen channel supports lawful e-signature requirements (intent, consent, attribution, retention) and integrates with HR systems where possible.

  • Email Link: Simple, widely accepted
  • Secure Portal: Better for sensitive records
  • In-Person Kiosk: Useful for onsite execution

Typical Timelines and Review Deadlines for a PIP

Set specific, realistic dates for interim reviews and final assessment. Typical timelines vary by role and severity of the issue.

PIP Start Date:

The effective date the PIP begins (MM/DD/YYYY).

Interim Review:

Weekly or biweekly check-ins; document each meeting.

Final Assessment:

Commonly 30–90 days after start, depending on corrective action needed.

Documentation Deadline:

Complete all review notes within 5 business days of each meeting.

Appeal or Response Window:

Allow employee a reasonable written response period, typically 5–10 business days.

Common Mistakes to Avoid When Preparing a PIP

  • Vague objectives that lack measurable targets, making outcomes subjective and unenforceable in disputes.
  • Failure to document interim progress and coaching, which weakens the record of employer support and fairness.
  • Using PIPs inconsistently across employees, increasing exposure to discrimination or disparate treatment claims.
  • Not retaining signed copies or audit trails, which complicates later reviews or litigation responses.

Risks and Consequences of an Incorrectly Prepared PIP

Wrongful Termination Risk: Hard to defend without clear documentation
Discrimination Claims: Increased if PIP applied unevenly
Recordkeeping Errors: May breach retention obligations
Union Contract Violations: Could breach collective bargaining rules
Regulatory Exposure: If document contains PHI, HIPAA risks apply
Data Security: Unauthorized access could violate privacy policies

Comparing eSignature Options for PIP Workflows

Pricing and capabilities vary; the table compares common plan dimensions. signNow is listed first as a reference point for cost and core features.

signNow DocuSign Adobe Sign PandaDoc HelloSign
Starting Price $8/user/mo $15/user/mo $14/user/mo $19/user/mo $15/user/mo
Free Trial 7-day free trial Varies by plan Varies by plan Varies by plan Varies by plan
Bulk Send Yes Yes Yes Yes Varies by plan
Audit Trail Yes Yes Yes Yes Yes
HIPAA Compliant Yes Yes Yes No No
Envelope Cap No cap 100 envelopes/user/year Varies by plan Varies by plan Varies by plan

Real-World Examples of PIPs and Digital Execution

Organizations across industries use PIPs to document performance and provide structured support; these examples show practical outcomes.

Optica Ventures

Optica used online forms to standardize PIP issuance and tracking

  • Implementation reduced paperwork bottlenecks in HR
  • The interface is simple and easy-to-use for the team and customers, improving turnaround and recordkeeping consistency, according to COO Brian Fitzgibbons.

Xerox Operations

Xerox integrated PIP templates into NetSuite workflows

  • Signatures captured and stored automatically
  • Director Kodi-Marie Evans notes flexibility in obtaining the right signatures and preserving compliance across systems and formats.

Who Typically Signs and Authorizes a PIP

HR Manager

Human Resources typically reviews and signs the PIP to confirm policy compliance, maintain a copy in the personnel file, and advise on legal implications. HR signing signals administrative approval and ensures retention procedures are followed.

Direct Supervisor

The direct supervisor signs to acknowledge performance expectations, schedule reviews, and monitor progress. Supervisor signature documents managerial involvement and the operational rationale for the PIP.

Frequently Asked Questions About Performance Improvement Plans

Answers to common questions about PIP creation, electronic signatures, retention, and legal risk in U.S. workplaces.


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