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MANAGED NETWORK AGREEMENT This Managed Network Agreement is effective as of the last date signed below- by and between Sprint Communications Company L.P., with offices at 13221 Woodland Park Road, Herndon, Virginia 22071, and Bridge Data Company, with offices at 717 Office Parkway, St. Louis, Missouri 63141. WHEREAS, Sprint wishes to provide Managed Network products and services and related support to Bridge, and Bridge wishes to purchase such products and services from Sprint; and WHEREAS, the parties have agreed to enter into a Managed Network Agreement by and between them dated as of the last date signed below (the "Agreement"). NOW, THEREFORE, in consideration of the mutual promises and covenants contained herein and of other good and valuable consideration, the receipt and sufficiency of which is hereby acknowledged, the parties agree as follows: 1. Scope. Bridge agrees to order, and Sprint hereby agrees to provide certain Products and Services at Installation Sites to be designated by Bridge. Sprint shall install, manage and maintain the Products and Services at each Installation Site in accordance with the terms of this Agreement, including the Performance Specifications. The scope of work to be performed by Sprint under this Agreement shall be as set forth in Attachment A. Subject to Section 9 below (Minimum Commitment), the fact that a Product or Service is described herein does not obligate Bridge to purchase such Product or Service from Sprint under this Agreement. 2. Contract Documents and Definitions. (a) The Agreement shall consist of this Managed Network Agreement by and between Bridge and Sprint, including all attachments referenced in and appended to this Agreement and made a part hereof (the "Attachments"). This Agreement shall be interpreted wherever possible to avoid conflict between the Sections hereof and the Attachments, provided that if such a conflict shall arise, the Sections of this Agreement shall control. The Attachments are: Attachment A Scope of Work Attachment B Rates and Charges Attachment C Site Preparation Requirements Attachment D Installation, Management and Maintenance Services Attachment E Performance Specifications Bridge/Sprint Confidential -1- January 30, 1995 (b) Whenever used in this Agreement, the words and phrases listed below shall have the meanings given below, and all defined terms shall include the plural as well as the singular. Unless otherwise stated, the words "herein," "hereunder" and other similar words refer to this Agreement as a whole and not to any particular Section or other subdivision. The words "include" and "including" shall not be construed as terms of limitation. "Affiliate" of a party means the party, any entity that is directly or indirectly controlling, controlled by or under common control with the party, and the directors, officers employees and agents of all of them, when acting in their corporate capacity. "Bridge" means Bridge Data Company and those of its Affiliates purchasing Products and Services from Sprint hereunder. "Chronic Service Interruption" means an "Interruption" as defined below which occurs three (3) or more times, each incident lasting thirty (30) or more minutes within three (3) consecutive calendar weeks. "Confidential Information" means all information concerning the business of Bridge, Sprint or any third party doing business with either of them that may be obtained from any source by Sprint by virtue of its performance under this Agreement or by Bridge by virtue of its use of the Products and Services. Such information shall also include the terms of this Agreement (and negotiations and proposals from one party to the other related directly thereto), network designs and design recommendations, tools and programs, pricing, methods, processes, financial data, software, research, development, strategic plans or related information. All such information disclosed prior to the execution of this Agreement shall also be considered Confidential Information for purposes of this Agreement. The network design and configuration of the Products and Services purchased hereunder, shall be deemed Bridge Confidential Information, and shall not be deemed Sprint Confidential Information. Confidential Information shall not include information that: (a) is already rightfully known by the receiving person at the time it is obtained by such person, free from any obligation to keep such information confidential; (b) is or becomes publicly known through no wrongful act of the receiving person; (c) is rightfully received by the receiving person from third party without restriction and without breach of this Agreement. "Equipment" means all items of equipment leased or purchased by Bridge from Sprint and used to enable Bridge to utilize the Products and Services provided hereunder. "Installation Site" means any location for which Bridge orders Products or Services. The Installation Sites may be changed by Bridge from time to time on reasonable notice pursuant to Section 7. If Bridge changes the location of an Bridge/Sprint Confidential -2- January 30, 1995 Installation Site prior to the actual installation, Bridge will not incur additional charges if notice of the change is received by Sprint within ten (10) days of the date of the order. "Interruption" means an event resulting from the failure of the Products and Services which prevents utilization of a Sprint-provided circuit line, trunk or service. Scheduled maintenance downtime is not considered an Interruption as long as Sprint provides sufficient notice. An Interruption begins when Sprint is notified or becomes aware of the failure, whichever first occurs. An Interruption continues until the Products and/or Services are repaired or restored. "Products and Services" means the equipment, facilities, programming, software and related services provided by Sprint to Bridge hereunder, which collectively constitute a fully managed network of Working Systems. The Products and Services include Sprint Frame Relay Service but do not include special access lines that may be used by Bridge in connection with the Products and Services. "Performance Specifications" means the standards contained in Attachment E hereto which may be modified by the mutual agreement of the parties. "Sprint" means Sprint Communications Company L.P. and those of its Affiliates providing Products and Services to Bridge hereunder. "Working System" means a Bridge Installation Site at which the installation of the Products and Services has been accepted by Bridge pursuant to Section 10. 3. Term and Extensions. (a) The initial term of this Agreement shall be three (3) years, commencing on the last date shown on the signature page (Effective Date), and shall continue in full force and effect unless terminated in accordance with its provisions. (b) Bridge shall have the right to extend the term of this Agreement for up to two (2) successive one (1) year periods. Bridge must exercise its renewal right by providing Sprint thirty (30) days' advance written notice of Bridge's intent to extend. 4. Termination by Bridge. Bridge shall have the right to terminate this Agreement: (a) with no liability to Sprint other than for charges (less any applicable credits) for Product and Services provided prior to such termination, if: Bridge/Sprint Confidential -3- January 30, 1995 (i) Bridge provides ten (10) days written notice of its intent to terminate in the event the performance of the managed network falls below that specified and calculated in accordance with Attachment E "Performance Specifications" and Sprint is unable to cure such failure within sixty (60) days; (ii) Bridge provides ten (10) days written notice of its intent to terminate in the event Sprint fails to perform or comply with or violates any material warranty, term, condition or obligation of this Agreement, or any material representation, warranty, certification or statement made by Sprint in this Agreement shall prove to have been incorrect or misleading in any material respect when made; (iii) Bridge replaces the Products and Services provided hereunder with other Sprint services, provided that Bridge takes such replacement services under agreements that provide for term and volume commitments equivalent to those provided hereunder; or (iv) Bridge provides ten (10) days written notice of its intent to terminate in the event Sprint becomes the subject of a voluntary or involuntary bankruptcy, insolvency, reorganization or liquidation proceeding; makes an assignment for the benefit of creditors; admits in writing its inability to pay debts when due, or fails within ten (10) days after receipt of written notice to remedy any breach of this Agreement. (v) During month twelve (12) of the contract, Bridge provides sixty (60) days written notice of its intent to terminate because of a change in Bridge ownership control. The phrase "Bridge ownership control" shall mean (i) any merger or consolidation of Bridge Information Systems, Inc. with any other person or entity, (ii) any sale, lease, exchange, mortgage, pledge, transfer or other disposition, in one (1) or a series of transactions, of fifty percent (50%) or more of Bridge Information Systems, Inc.'s assets (measured by the fair market value of all the assets of Bridge Information Systems, Inc.), or (iii) any acquisition of fifty percent (50%) or more of the combined voting power of Bridge Information Systems, Inc.'s common stock by any person or entity. In the event Bridge exercises this option, Sprint will continue to provide service in accordance with the terms, conditions and rates herein for a period of up to three (3) months after the effective date of termination. If Products and Services have not completely transitioned from Sprint after three (3) months, Sprint will provide Products and Services at Sprint's then current tariff or list rates. Sprint will cooperate with Bridge or its successor until services are completely migrated to another carrier. (b) with liability to Sprint for Products and Services provided prior to such termination, plus an amount equal to fifty percent (50%) of the monthly price for the Products and Services terminated for the unexpired portion of the term of this Bridge/Sprint Confidential -4- January 30, 1995 Agreement. Bridge must provide Sprint thirty (30) days written notice of its intent to terminate. 5. Partial Termination. (a) Independent of Bridge's other rights to terminate this Agreement, Bridge may (i) terminate any or all Products and Services at any Installation Site at which there is a Chronic Service Interruption affecting Products and Services that collectively account for twenty-five (25%) or more of Bridge's total payments for all Products and Services at such Installation Site; (ii) terminate at all Installation Sites any specific Product or Service subject to a Chronic Service Interruption if such Product or Service accounts for twenty-five percent (25%) or more of Bridge's total payments for all Products and Services; (iii) terminate any Product or Service when permitted by Section 18(c) or 21(b). (b) The Minimum Commitment shall be reduced to reflect the termination of any Products or Services under this Section. 6. Termination by Sprint. Sprint shall have the right to terminate this Agreement if: (a) Bridge fails to pay any invoice that is not the subject of a bona fide dispute within thirty (30) days of the date such payment is due and Sprint provides Bridge with written notice thereof, provided that Bridge shall have ten (10) days from the time it receives notice from Sprint of nonpayment to cure any such default; (b) Bridge fails to perform or comply with or violates any other material covenant, condition or obligation under this Agreement or any material representation of Bridge shall prove to have been incorrect or misleading in any material respect when made; or (c) Bridge becomes the subject of a voluntary or involuntary bankruptcy, insolvency, reorganization or liquidation proceeding; makes an assignment for the benefit of creditors; admits in writing its inability to pay debts when due, or fails within ten (10) days after receipt of written notice to remedy any breach of this Agreement. Bridge/Sprint Confidential -5- January 30, 1995 7. Rates and Charges. For the term of this Agreement, Sprint shall charge Bridge the rates and charges for the Products and Services set forth in Attachment B. The move or relocation of an Installation Site shall be treated as a new installation for all purposes under Attachment B. Any additional charges shall be mutually agreed upon by the parties. 8. Invoices. (a) Products and Services shall be billed monthly in advance, beginning when the Products and Services to which the charges apply have been installed and have been accepted by Bridge pursuant to Section 10. All items on an invoice not the subject of a bona fide dispute shall be payable by Bridge in U.S. currency within thirty (30) days from the date of receipt of the invoice. All amounts not in dispute are subject to interest charges of 1 3/4 percent that will accrue daily on all amounts not paid within thirty (30) days of the date of receipt of the invoice. (b) Bridge shall pay sales, use, federal excise, utility, gross receipt, state and local surcharges, and similar taxes lawfully levied by a duly constituted taxing authority against or upon the Products and Services. In the alternative, Bridge shall provide Sprint with a certificate evidencing Bridge's exemption from payment of or liability for such taxes. All other taxes, including any ad valorem, income, franchise, privilege, value added or occupational taxes of Sprint's shall be paid by Sprint. (c) Bona fide disputes concerning invoices shall be referred to the parties' respective Contract Managers for resolution. If they cannot resolve a dispute within a reasonable time, the matter shall be escalated to the parties' representatives for resolution. Any amount to which Bridge is entitled as a result of the resolution of a billing dispute shall be credited promptly. (d) In the event that Customer is seriously delinquent in payment of non-disputed charges, then Sprint reserves the right to require a security deposit from Bridge prior to continuing the provision of existing services or allowing the provisioning of additional services. 9. Minimum Commitment. Bridge agrees to install a minimum of two hundred (200) Installation Sites in the first year of the Agreement term, and an additional 280 Installation Sites in the second year of the Agreement term. Thereafter, Bridge agrees to maintain a minimum of 480 Installation Sites for the remainder of the term of the Agreement. This minimum commitment shall consist of a 60 site minimum for each pair of routers Sprint installs in a distribution site location. Bridge/Sprint Confidential -6- January 30, 1995 If Bridge is not meeting the minimum number of Installation Sites per a particular distribution area, Bridge shall realign the remaining distribution area Installation sites to another distribution area. After month 24 of the contract, if the total number of Installation Sites falls below 480, Bridge shall not be eligible to receive the discounted pricing set forth in Attachment B of this Agreement. 10. Acceptance. (a) Upon the installation of Products and Services at any Installation Site, Sprint shall conduct appropriate tests to establish that it performs in accordance with mutually agreed upon Acceptance Criteria and shall promptly inform Bridge of such test results. If test results show that Products and/or Services are performing in accordance with the Performance Specification, Bridge shall accept the Product or Service at an Installation Site within twenty-one (21) days of receipt of Sprint's test results. If Bridge does not notify Sprint of its acceptance within that period, the Product or Service shall be deemed to be accepted by Bridge on the last day of that period. Sprint may invoice Bridge for such Product or Service effective the day after its acceptance under this Subsection. (b) If Sprint's tests establish that a newly installed Product or Service does not perform in accordance with the mutually agreed upon Acceptance Criteria, or Bridge reports to Sprint within the acceptance period specified in Subsection (a) that it does not perform in accordance with the mutually agreed upon Acceptance Criteria, Sprint shall immediately and diligently exert best efforts to bring it into compliance. Sprint shall not bill Bridge for such Product or Service until its acceptance by Bridge. (c) Upon repair or restoration of Products and Service at any Installation Site, Sprint shall conduct appropriate tests to establish that it performs in accordance with mutually agreed upon Acceptance Criteria and shall promptly inform Bridge of such test results. 11. Network Optimization. (a) Sprint shall assist Bridge in optimizing the efficiency and cost-effectiveness of the Products and Services in general and at each Installment Site. Sprint shall, at a cost to be mutually negotiated, implement upgrades to maximize the efficiency of the Products and Services at such Installation Sites. In the event an upgrade is required to enable Sprint to meet its Performance Specifications, this upgrade shall be implemented at no additional cost to Bridge. (b) In cooperation with Bridge, Sprint shall review the design and configuration of the Products and Services whenever Bridge's traffic materially changes (e.g., upon the acquisition, divestiture or cessation of business operations) or new or different products or services become Products and Services hereunder. In any event, such reviews will be conducted at least every ninety (90) days if so Bridge/Sprint Confidential -7- January 30, 1995 requested by Bridge. Sprint shall provide written recommendations to Bridge based upon such reviews. 12. Equipment Lease/Purchase. Bridge may lease or purchase from Sprint or from one or more other vendors the equipment necessary to enable Bridge to utilize the Products and Services provided hereunder, provided that Bridge must purchase or lease from Sprint the equipment required for the minimum number of sites specified in Section 9. If Bridge chooses to lease or purchase such equipment from Sprint, the parties shall execute a separate agreement for that purpose. 13. Maintenance Support. Sprint shall provide maintenance service at each Installation Site in accordance with the terms of Attachment D commencing upon Bridge's acceptance of the Products and Services at such Installation Site and continuing until the earlier of (a) the termination of all Products and Services at such Installation Site or (b) the termination or expiration of this Agreement. 14. Access Management. (a) Sprint shall order and manage on Bridge's behalf access services for use in connection with the Products and Services. Sprint shall utilize Teleport Communications Group ("TCG") for access services where available. Rates shall be Sprint Tariff 8 less fifteen percent (15%), with Access Channel Fees ("ACF") and Central Office Connection ("COC") charges waived. Sprint will review access rates annually. Sprint will only pass through to Bridge any decreases in Tariff 8 rates, but shall not pass through any increases. For rates that have decreased, Sprint will reprice at the then current Tariff 8 rates less 15%. Once the SIA Local Access Services contract is signed, Bridge may take advantage of the SIA pricing if TCG provides the access. However, Bridge may use access pricing from only one contract, i.e., either this contract or the SIA Local Access Services contract. If SIA access pricing is selected, non-SIA sites will be charged at current Sprint Tariff 8 rates and ACF and COC shall be waived. (Bridge shall also have the option of choosing Sprint's Coordinated Vendor Billed Access ("SCVBA") service at the price specified in Attachment B. If Bridge selects this option, Sprint act's as Bridge's agent to order, test and install access services, but the access provider bills Bridge directly.) (b) Bridge shall supply Sprint with letters of agency to permit Sprint to act on Bridge's behalf for purposes of ordering and managing access services. The access provider will invoice Sprint, and Sprint will invoice Bridge for access services. Bridge/Sprint Confidential -8- January 30, 1995 (c) Sprint shall use due care to (i) monitor, direct and supervise such access provider's performance (including conducting fault isolation); (ii) enforce any warranties and other assurances of performance obtained from it by Sprint pursuant to tariff or otherwise; or (iii) report promptly to Bridge any actual or threatened failure of performance by such access provider that does or could reasonably be expected to affect adversely in any material respect Sprint's ability to provide any Product or Service in conformity with the requirements of this Agreement. 15. Rights and Obligations of Bridge. (a) Contract Manager. Bridge shall assign a representative to serve as Sprint's point-of-contact for all matters concerning its performance under this Agreement. (b) Site Preparation. Bridge shall, at its own expense, provide all necessary preparations of each Installation Site in accordance with Attachment C, including inside wiring, demarc extension and rack mount accessories. Bridge shall ensure that Bridge-provided equipment is on site by the scheduled installation date. If Sprint is required to reschedule the installation of Bridge-provided equipment because it is not on site by the scheduled installation date, Bridge shall pay Sprint to redispatch installation personnel. (c) Proper Use of Equipment. (i) Bridge shall use any equipment provided by Sprint in connection with the Products and Services in accordance with its documentation, which documentation shall be provided by Sprint at no additional charge. Unless otherwise provided herein, Bridge shall surrender the equipment to Sprint upon the termination of this Agreement. (ii) Bridge shall be liable for damages to the Products and Services caused by the negligence or willful acts or omissions of Bridge's officers, employees, agents or contractors; for the loss through theft or vandalism of the Products and Services at the Installation Sites; and for damages to Products and Services caused by the use of equipment or supplies not provided hereunder or otherwise authorized by Sprint. (iii) Bridge shall neither permit nor assist others to use the Products and Services for any purposes other than that for which they are intended; fail to maintain a suitable environment as specified Sprint in the applicable schedule; or alter, tamper with, adjust or repair the Products and Services. Any such alteration, tampering, adjustment or repair by Bridge shall relieve Sprint from any liability or obligation hereunder (including any warranty or indemnity obligation) relating to the affected Products and Services, and Bridge shall be liable to Sprint for any documented direct costs incurred by Sprint as a result of such actions. Bridge/Sprint Confidential -9- January 30, 1995 9 9 9 9 (d) Abuse or Fraudulent Use of Products and Services. Bridge shall neither permit nor assist others to abuse or fraudulently use the Products and Services, including (i) obtaining or attempting to obtain service by any fraudulent means or device to avoid payment; (ii) accessing, altering or destroying any information of another Sprint customer by any fraudulent means or device, or attempting to do so; or (iii) using the Products and Services so as to interfere with the use of the Sprint network by other Sprint customers or authorized users in violation of the law or in support of any unlawful act. 16. Rights and Obligations of Sprint. (a) Program Manager. Sprint shall assign a representative to serve as Bridge's point-of-contact for all matters concerning its performance under this Agreement. (b) Provision of the Products and Services. Sprint shall install, operate, maintain and manage the Products and Services at the Installation Site designated by Bridge in accordance with the Performance Specifications and other terms of this Agreement. Sprint shall install the cable that connects the Products and Services to Bridge servers at such Installation Sites to achieve a Working System. Bridge may at any time add, delete, relocate or, with Sprint's consent, modify any Product or Service. The installation interval for any addition or relocation shall be determined by agreement of the parties. (c) Access and Security. Sprint personnel shall have such access to Bridge's premises as is reasonably necessary to provide the Products and Services in accordance with this Agreement, provided that Sprint personnel shall comply at all times with Bridge's reasonable security requirements. Bridge shall have the right immediately to terminate the right of access of any Sprint personnel to any or all Installation Sites should Bridge determine in its sole discretion that such termination is in Bridge's best interest, provided that Bridge shall not exercise this right on grounds unrelated to job performance or in a manner that obliges Sprint to commit any unlawful act. Unless Sprint knew or should reasonably have known that particular Sprint personnel would be barred from an Installation Site, the time allowed for any installation, repair, maintenance, or similar action that such personnel were to perform shall be extended for the period reasonably required by Sprint to deploy substitute personnel, provided that Sprint shall use its best efforts to deploy such substitute personnel as quickly as possible. For purposes of this Subsection, any subcontractor or other agent of Sprint shall be treated as Sprint personnel. Bridge/Sprint Confidential -10- January 30, 1995 (d) Insurance. (i) At all times during the term of this Agreement, Sprint shall maintain for itself, its officers, employees, agents, and representatives the following: (i) all insurance coverage required by federal and state law, including workers' compensation insurance; (ii) comprehensive general liability insurance with a combined limit of not less than $5,000,000 of coverage for bodily injury and property damage under a standard or excess policy, together with additional insurance required to cover claims, losses and liabilities hereunder; (iii) a fidelity bond covering Sprint, its officers and employees with a limit of not less than $5,000,000, underwritten by an insurer licensed to do business in the state of Missouri; and (iv) automobile liability insurance in the amount of not less than $1,000,000. Sprint's general liability insurance shall include coverage for claims brought against Sprint as a result of work performed by its subcontractors. The policy limits set forth in this Section shall in no way be construed as a limitation on Sprint's liability hereunder. (ii) Sprint shall furnish to Bridge, upon written request, certificates of insurance or other appropriate documentation (including evidence of renewal of insurance) evidencing the general liability and automobile liability insurance coverage referenced above, naming Bridge as an additional insured. Such certificates or other documentation shall include a provision whereby fifteen (15) days' prior written notice shall be provided to Bridge prior to coverage cancellation or other material alteration by either Sprint or the applicable insurer. Such cancellation or material alteration shall not relieve Sprint of its continuing obligation to maintain insurance coverage in accordance with this Subsection. (iii) In lieu of all or part of the insurance coverage specified in Subsection (i), Sprint may self-insure with respect to any insurance coverage, except where expressly prohibited by law. (e) Representations and Warranties. (i) Sprint hereby warrants that the Products and Services, with the exception of the ISC Cards, will operate in accordance with the Performance Specifications upon the date installed and throughout the term of this Agreement. Sprint assumes no responsibility for the performance of the ISC Cards because Bridge is contracting directly with ISC for special development of the Cards. Sprint acknowledges that, in the event of the Interruption of any Product or Service, Bridge may suffer damages the amount of which cannot easily be determined. (A) In the event that Sprint does not provide overall network availability as defined in Attachment E, Sprint shall grant Bridge a credit (the "Credit Allowance") for the sites that cause Sprint's failure to meet the overall network availability. Bridge/Sprint Confidential -11- January 30, 1995 A separate availability calculation will be derived for those sites that are contributory to Sprint's failure to meet its network availability commitment. Credits will be applied to those sites in accordance with the following table: For Site Types A, B1, B2, C1, C2, if the service availability is: Greater than or equal to and less than the credit is 99.95% -- 0% 99.85% 99.95% 1% 99.75% 99.85% 2% 99.65% 99.75% 3% 99.55% 99.65% 4% 99.45% 99.55% 5% 99.35% 99.45% 6% 99.25% 99.35% 7% 99.15% 99.25% 8% 99.05% 99.15% 9% 98.95% 99.05% 10% For Site Types D, E1, E2, if the service availability is: Greater than or equal to and less than the credit is 99.91% -- 0% 99.81% 99.91% 1% 99.71% 99.81% 2% 99.61% 99.71% 3% 99.51% 99.61% 4% 99.41% 99.51% 5% 99.31% 99.41% 6% 99.21% 99.31% 7% 99.11% 99.21% 8% 99.01% 99.11% 9% 98.91% 99.01% 10% No credit shall exceed 10% for any site. (B) For any Interruption that the parties agree is likely to last beyond ten (10) days, Bridge shall have the right in its sole discretion to subscribe to an alternative Sprint service to replace the affected Product or Service for the period of time that the Products and Services are interrupted. If Sprint cannot provide a suitable alternative service over its own facilities, Sprint shall obtain from other vendors or carriers the services or facilities necessary to provide substitute service to Bridge. If Bridge elects to obtain these alternative services through Sprint, Bridge shall pay the lesser of the rates and charges for the affected Product or Service or the charges incurred for the alternative service (including usage charges, if any). Sprint shall not charge Bridge to connect, commence or terminate any alternative service obtained under this Subsection. Bridge/Sprint Confidential -12- January 30, 1995 (C) Sprint shall not be liable for Credit Allowances for an Interruption in connection with a Product or Service for which Bridge obtains alternative service under Subsection (B) after it begins using such alternative service. (ii) Sprint hereby represents and warrants that the terms hereof do not conflict in any respect whatsoever with any Sprint tariff on file with the Federal Communications Commission or other regulatory body. If, during the term of this Agreement, Sprint shall file a contract specific tariff governing the Products and Services or any portion thereof, such tariff filing shall be consistent in all respects with the terms of this Agreement, and Sprint shall give Bridge ten (10) days' advance notice of making such a tariff filing and of filing any subsequent modifications thereto. (iii) THE FOREGOING WARRANTIES ARE IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. 17. Limitations on Liability. (a) Each party's liability to the other during the service term for all injuries other than those listed in Subsection (c) below shall not exceed one hundred thousand dollars ($100,000). (b) Neither party shall be liable to the other for indirect, incidental, consequential, exemplary, reliance or special damages, including damages for lost profits, regardless of the form of action whether in contract, indemnity, warranty, strict liability, or tort, including negligence of any kind with regard to the Products and Services or other conduct under this Agreement. (c) Nothing contained in this Section shall limit either party's liability to the other for (i) willful or intentional misconduct; or (ii) injury or death, or damage to tangible real or tangible personal property or the environment, when proximately caused by Sprint's or Bridge's negligence or that of their respective agents, subcontractors or employees. Nor shall anything contained in this Section limit Sprint's intellectual property indemnification obligations under Section 21. 18. Equipment and Software Not Provided by Sprint. (a) Sprint shall not be responsible for the installation, operation or maintenance of equipment or software not provided under this Agreement; nor shall Sprint be responsible for the transmission or reception of information by equipment or software not provided hereunder. In the event that Bridge uses equipment or software not provided hereunder in a manner that impairs Bridge's use of the Products and Services, Bridge shall not be excused from payment for such use. Bridge/Sprint Confidential -13- January 30, 1995 Upon notice from Sprint that equipment or software not provided under this Agreement is causing or is likely to cause hazard, interference or service obstruction, Bridge shall eliminate the likelihood of such hazard, interference or service obstruction. (b) Notwithstanding the foregoing, Sprint shall, at no additional charge, provide all interface specifications for the Products and Services reasonably requested by Bridge. Sprint shall, upon the receipt of appropriate specifications from Bridge, inform Bridge of the compatibility with the Products and Services of any equipment or software that Bridge proposes to use in connection therewith; the effects, if any, of the use of such equipment or software on the quality, operating characteristics, and efficiency of the Products and Services; and the effects if any, of the Products and Services on the operating characteristics and efficiency of any such equipment or software. (c) If any material modification or reprovisioning of Sprint's network (including any modification of the software for which a license is provided hereunder) undertaken other than at Bridge's request (i) adversely affects any of the Products and Services, (ii) causes Bridge to incur significant costs for any Products and Services (a write-down of equipment or equipment-related assets being a cost for purposes of this Subsection), (iii) prevents proper operation of any Bridge equipment, or (iv) prevents any Products and Services from meeting any Performance Specification, Bridge shall have the right to terminate any adversely affected Products and Services pursuant to Section 5. Sprint shall provide advance notification to Bridge of any such modification or reprovisioning. 19. Proprietary Rights; License. (a) Sprint hereby grants to Bridge a non-exclusive and non-transferable license to use all programming and software necessary for Bridge to use the Products and Services. Such license is granted for the term of this Agreement and for the sole purpose of enabling Bridge to use the Products and Services. (b) All title and property rights (including intellectual property rights) to Products and Services (including associated programming and software) are and shall remain with Sprint. Bridge shall not attempt to examine, copy, alter, "reverse engineer," tamper with or otherwise misuse such Products and Services, programming and software. Bridge accepts title to the Equipment and risk of loss of Equipment FOB destination. 20. Confidentiality. (a) During the term of this Agreement and for a period of five (5) years from the date of its expiration or termination or the expiration or termination of all extensions thereto, each party agrees to maintain in strict confidence all Confidential Information. Neither party shall, without prior written consent, Bridge/Sprint Confidential -14- January 30, 1995 use the other party's Confidential Information for any purpose other than for the performance of its duties and obligations under this Agreement. Each party shall use, and cause all authorized recipients of the other party's Confidential Information to use, the same degree of care to protect the other party's Confidential Information as it uses to protect its own. (b) Notwithstanding Subsection (a), either party may disclose the Confidential Information of other party to: (i) its employees and the employees, directors and officers of its affiliates as necessary to implement this Agreement; (ii) employees, agents or representatives of the other party; or (iii) other persons (including counsel, consultants, lessors or managers of facilities or equipment used by such party) in need of access to such information for purposes specifically related to either party's responsibilities under this Agreement, provided that any disclosure of Confidential Information under clause (iii) shall be made only upon the prior written approval of the other party and subject to appropriate assurances that the recipient of such information shall hold it in strict confidence. (c) Upon the request of the party having proprietary rights to Confidential Information, the party in possession of such information shall promptly return it (including any copies, extracts and summaries thereof) to the requesting party, or, with the other party's written consent, shall promptly destroy it and provide the other party with written certification of same. (d) Either party may request in writing that the other party waive all, or any portion, of the requesting party's responsibilities relative to the other party's Confidential Information. Such waiver request shall identify the affected information and the nature of the proposed waiver. The recipient of the request shall respond within a reasonable time, and if, in its sole discretion, it determines to grant the requested waiver, it will do so in writing over the signature of an employee authorized to grant such request. (e) Bridge and Sprint acknowledge that any disclosure or misappropriation of Confidential Information in violation of this Agreement could cause irreparable harm, the amount of which may be extremely difficult to determine, thus potentially making any remedy at law or in damages inadequate. Each party, therefore, agrees that the other party shall have the right to apply to any court of competent jurisdiction for an order restraining any breach or threatened breach of this Section and for any other appropriate relief. This right shall be in addition to any other remedy available in law or equity. (f) A party requested or ordered by a court order or other governmental authority of competent jurisdiction to disclose another party's Confidential Information shall notify the other party in advance of any such disclosure and, absent the other party's consent to such disclosure, use its best efforts to resist and to assist the other party in resisting such disclosure. A party providing another Bridge/Sprint Confidential -15- January 30, 1995 party's Confidential Information to a court or other governmental authority shall use its best efforts to obtain a protective order or comparable assurance that the Confidential Information so provided will be held in confidence and not further disclosed to any other person, absent the owner's prior consent. 21. Indemnification. (a) Sprint shall defend, settle, or otherwise manage its own cost and expense any claim or action against Bridge or any of its directors, officers, employees or permissible assigns for actual or alleged infringement of any patent, copyright, trademark, trade secret, or similar proprietary right to the extent that such claim or action arises from Bridge's use of the Products and Services. Bridge shall notify Sprint promptly in writing of any such claim or suit and shall cooperate with Sprint in a reasonable way to facilitate the settlement or defense thereof. Sprint further agrees to indemnify and hold Bridge harmless from and against and all liabilities and damages (whether incurred as the result of a judicial decree or a settlement), and the costs and expenses associated with any claim or action of the type identified in this Subsection. (b) If, as a consequence of a claim or action of the kind described in Subsection (a), Sprint's or Bridge's use of any Product or Service or related documentation is enjoined, Sprint shall, at its own option and expense, either: (i) procure for Bridge the right to continue using the affected Product or Service or documentation; (ii) modify such Product or Service or documentation so that it is non-infringing (provided that such modification does not affect the intended use of the Product or Service or documentation as contemplated hereunder); or (iii) upon written notice to Bridge, substitute for such Product or Service or documentation a comparable, non-infringing service or documentation. If Sprint cannot do (i)-(iii) above, Bridge may terminate any affected Product or Service pursuant to Section 5, and Sprint shall refund to Bridge any prepaid charges therefor. (c) Sprint and Bridge will be indemnified and saved harmless by the other from and against all loss, liability, damage and expense, including reasonable counsel fees, caused by: (i) Claims for libel, slander, invasion of privacy or infringement of copyright, and invasion and/or alteration of private records or data arising from any information, data, or messages transmitted over the network by Bridge; and (ii) Claims for infringement of patents arising from the use of equipment and software, apparatus and systems not provided hereunder in connection with Products and Services. Bridge/Sprint Confidential -16- January 30, 1995 22. Assignment. Neither party may assign this Agreement or any rights or obligations hereunder, without the prior written consent of the other party, which the other party may grant or withhold in its sole discretion. Notwithstanding the foregoing, either party may assign this Agreement or any or all of its rights and obligations hereunder, to its parent, any of its affiliates or subsidiaries upon notice to, but without the consent of, the other party. No assignment of this Agreement shall relieve either party of any obligations thereunder. Any attempted assignment in violation of this Section shall be void. 23. Force Majeure. (a) In no event shall either party be liable to the other for any failure to perform hereunder that is due to war, riots, embargoes, strikes or other concerted acts of workers (whether Sprint's or others'), casualties, accidents or other causes beyond the control of the party claiming excuse. No failure to perform shall be excused under this Subsection unless such failure and the consequences thereof are beyond the control and without the fault or negligence of the party claiming excuse. Each party shall, with the cooperation of the other, use reasonable efforts to mitigate the extent of any failure to perform and the adverse consequences thereof. (b) If Sprint cannot promptly provide a suitable temporary Sprint alternative to a Product or Service subject to an Interruption in connection with the existence of a force majeure condition, Bridge may, at its option and at its own cost, contract with one or more third parties for any or all affected Products and Services for the shortest commercially available period likely to cover the reasonably expected duration of the Interruption, and may suspend Sprint's provision of such Products and Services for such period. Sprint shall not charge Bridge for any Products and Services thus suspended during the period of suspension. Sprint shall resume provision of the suspended Products and Services upon the later of the termination or expiration of Bridge's legally binding commitments under contracts with third parties for alternative services or the cessation or remedy of the force majeure condition. (c) In the event that a force majeure condition shall continue for more than sixty (60) days, Bridge may cancel the affected Products and Services with no further liability to Sprint other than for Products and Services received by it prior to the occurrence of the force majeure condition. 24. Modifications. No modification, amendment, or supplement to the Agreement or any of its provisions shall be binding upon the parties unless made in writing and signed by an authorized representative of the party against whom enforcement thereof is sought. A failure or delay of either party to enforce any of the provisions of this Bridge/Sprint Confidential -17- January 30, 1995 Agreement, to exercise within the time specified (if any) any option provided herein, or to require performance of any provision hereof shall in no way be construed to be a waiver of such option or provision. 25. Notices. All notices or other communications required or permitted to be given or delivered under this Agreement shall be in writing and shall be sufficiently given if delivered, in the case of disputes arising under this Agreement, by registered mail or overnight express mail service or, in all other cases, by first class mail as follows: Notice to Sprint shall be to: Sprint Communications Company 13221 Woodland Park Road Herndon, Virginia 22170 Attn: Data Contracts Administration Notice to Bridge shall be to: Bridge Data Company 717 Office Parkway St. Louis, MO 63141 Attn: Bernice Pennington Either party may from time to time designate another address or other addresses by notice to the other party in compliance with this Section. Any notice or other communication shall be deemed to be given when received. 26. Advertisement and Publicity. Neither Sprint nor Bridge shall use the name of the other in any publicity release, solicitation or promotional material, or advertisement without the prior written consent of the other. This prohibition includes use of the other's name, trademarks or logos or any other reference to the other party directly or indirectly in any advertising, sales presentation, news release, release to any professional or trade publication or for any other purpose. Each party may withhold consent under this Section in its sole discretion. 27. Headings. The headings in this Agreement are for purposes of reference only and shall not in any way limit or otherwise affect the meaning or interpretation of any of the terms hereof. 28. Severability. If any provision of this Agreement is held to be invalid, illegal, or unenforceable, the unaffected provisions of this Agreement shall be unimpaired and remain in full force and effect. Sprint and Bridge shall negotiate in good faith to Bridge/Sprint Confidential -18- January 30, 1995 substitute for such invalid, illegal, or unenforceable provision a mutually acceptable provision consistent with the original intention of the parties. 29. Governing Law. This Agreement shall be construed and enforced in accordance with, and validity and performance hereof shall be governed by, the laws of the State of New York. 30. Performance Pending Outcome of Disputes. (a) Pending the resolution of any dispute or controversy arising under this Agreement, Sprint shall continue to perform its obligations hereunder and shall not discontinue, disconnect, or in any other fashion cease to provide all or any substantial portion of the Products and Services to Bridge unless otherwise directed by Bridge. (b) This Section shall not apply where (i) Bridge is in default under this Agreement or (ii) the dispute or controversy between parties relates to harm to the Sprint network allegedly caused by Bridge and Bridge does not immediately cease and desist from the activity giving rise to the dispute or controversy. 31. Entirety of Agreement. This Agreement, together with all Attachments, constitutes the entire Agreement and supersedes all previous agreements, promises, representations, understandings, and negotiations between the parties, whether written or oral, with respect to the subject matter hereof. IN WITNESS WHEREOF, the parties hereto, each by a duly authorized officer, have caused this Agreement to be executed as of the date first above written. SPRINT COMMUNICATIONS CO. L.P. BRIDGE DATA COMPANY /s/ Charles A. Dill - ---------------------------- -------------------------------- Signature Signature Bridge/Sprint Confidential -19- January 30, 1995 Charles A. Dill - ---------------------------- -------------------------------- Printed Name Printed Name President & CEO - ---------------------------- -------------------------------- Title Title 1/31/95 - ---------------------------- -------------------------------- Date Date Bridge/Sprint Confidential -20- January 30, 1995

Valuable suggestions for preparing your ‘Managed Company’ online

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Adhere to this comprehensive guide:

  1. Sign in to your account or initiate a free trial with our service.
  2. Select +Create to upload a file from your device, cloud storage, or our template collection.
  3. Edit your ‘Managed Company’ in the editor.
  4. Click Me (Fill Out Now) to finalize the document on your end.
  5. Add and designate fillable fields for other individuals (if needed).
  6. Proceed with the Send Invite settings to solicit eSignatures from others.
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Here is a list of the most common customer questions. If you can’t find an answer to your question, please don’t hesitate to reach out to us.

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The best way to complete and sign your managed company form

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How to Sign a PDF Online How to Sign a PDF Online

How to complete and sign paperwork online

In the past, dealing with paperwork took lots of time and effort. But with airSlate SignNow, document management is quick and easy. Our robust and user-friendly eSignature solution enables you to effortlessly fill out and electronically sign your managed company form online from any internet-connected device.

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  • 4.Place the My Signature field where you need to approve your sample. Provide your name, draw, or upload an image of your handwritten signature.
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As soon as your managed company form template is ready, download it to your device, export it to the cloud, or invite other individuals to eSign it. With airSlate SignNow, the eSigning process only requires a few clicks. Use our powerful eSignature tool wherever you are to manage your paperwork successfully!

How to Sign a PDF Using Google Chrome How to Sign a PDF Using Google Chrome

How to fill out and sign paperwork in Google Chrome

Completing and signing paperwork is easy with the airSlate SignNow extension for Google Chrome. Installing it to your browser is a quick and efficient way to deal with your forms online. Sign your managed company form template with a legally-binding eSignature in a couple of clicks without switching between programs and tabs.

Follow the step-by-step guidelines to eSign your managed company form template in Google Chrome:

  • 1.Navigate to the Chrome Web Store, locate the airSlate SignNow extension for Chrome, and add it to your browser.
  • 2.Right-click on the link to a form you need to approve and choose Open in airSlate SignNow.
  • 3.Log in to your account using your password or Google/Facebook sign-in option. If you don’t have one, you can start a free trial.
  • 4.Utilize the Edit & Sign toolbar on the left to complete your template, then drag and drop the My Signature option.
  • 5.Insert a photo of your handwritten signature, draw it, or simply enter your full name to eSign.
  • 6.Verify all information is correct and click Save and Close to finish editing your form.

Now, you can save your managed company form template to your device or cloud storage, send the copy to other individuals, or invite them to eSign your form with an email request or a protected Signing Link. The airSlate SignNow extension for Google Chrome enhances your document processes with minimum effort and time. Start using airSlate SignNow today!

How to Sign a PDF in Gmail How to Sign a PDF in Gmail How to Sign a PDF in Gmail

How to complete and sign documents in Gmail

Every time you receive an email containing the managed company form for approval, there’s no need to print and scan a file or download and re-upload it to another tool. There’s a better solution if you use Gmail. Try the airSlate SignNow add-on to quickly eSign any paperwork right from your inbox.

Follow the step-by-step guidelines to eSign your managed company form in Gmail:

  • 1.Navigate to the Google Workplace Marketplace and find a airSlate SignNow add-on for Gmail.
  • 2.Set up the program with a related button and grant the tool access to your Google account.
  • 3.Open an email with an attached file that needs approval and use the S key on the right panel to launch the add-on.
  • 4.Log in to your airSlate SignNow account. Select Send to Sign to forward the file to other people for approval or click Upload to open it in the editor.
  • 5.Place the My Signature option where you need to eSign: type, draw, or import your signature.

This eSigning process saves efforts and only takes a couple of clicks. Use the airSlate SignNow add-on for Gmail to update your managed company form with fillable fields, sign forms legally, and invite other people to eSign them al without leaving your inbox. Boost your signature workflows now!

How to Sign a PDF on a Mobile Device How to Sign a PDF on a Mobile Device How to Sign a PDF on a Mobile Device

How to complete and sign paperwork in a mobile browser

Need to quickly complete and sign your managed company form on a mobile phone while working on the go? airSlate SignNow can help without the need to install extra software programs. Open our airSlate SignNow tool from any browser on your mobile device and add legally-binding electronic signatures on the go, 24/7.

Follow the step-by-step guidelines to eSign your managed company form in a browser:

  • 1.Open any browser on your device and follow the link www.signnow.com
  • 2.Sign up for an account with a free trial or log in with your password credentials or SSO authentication.
  • 3.Click Upload or Create and pick a file that needs to be completed from a cloud, your device, or our form collection with ready-to go templates.
  • 4.Open the form and fill out the empty fields with tools from Edit & Sign menu on the left.
  • 5.Add the My Signature field to the form, then enter your name, draw, or upload your signature.

In a few easy clicks, your managed company form is completed from wherever you are. As soon as you're finished editing, you can save the document on your device, create a reusable template for it, email it to other people, or ask them to electronically sign it. Make your paperwork on the go prompt and efficient with airSlate SignNow!

How to Sign a PDF on iPhone How to Sign a PDF on iPhone

How to complete and sign documents on iOS

In today’s business world, tasks must be accomplished quickly even when you’re away from your computer. Using the airSlate SignNow application, you can organize your paperwork and sign your managed company form with a legally-binding eSignature right on your iPhone or iPad. Set it up on your device to close deals and manage forms from just about anywhere 24/7.

Follow the step-by-step guidelines to eSign your managed company form on iOS devices:

  • 1.Go to the App Store, find the airSlate SignNow app by airSlate, and install it on your device.
  • 2.Launch the application, tap Create to upload a form, and choose Myself.
  • 3.Choose Signature at the bottom toolbar and simply draw your autograph with a finger or stylus to eSign the sample.
  • 4.Tap Done -> Save after signing the sample.
  • 5.Tap Save or take advantage of the Make Template option to re-use this document in the future.

This process is so easy your managed company form is completed and signed in just a couple of taps. The airSlate SignNow application works in the cloud so all the forms on your mobile device remain in your account and are available any time you need them. Use airSlate SignNow for iOS to boost your document management and eSignature workflows!

How to Sign a PDF on Android How to Sign a PDF on Android

How to complete and sign forms on Android

With airSlate SignNow, it’s easy to sign your managed company form on the go. Install its mobile application for Android OS on your device and start enhancing eSignature workflows right on your smartphone or tablet.

Follow the step-by-step guide to eSign your managed company form on Android:

  • 1.Open Google Play, find the airSlate SignNow app from airSlate, and install it on your device.
  • 2.Sign in to your account or register it with a free trial, then upload a file with a ➕ button on the bottom of you screen.
  • 3.Tap on the imported document and choose Open in Editor from the dropdown menu.
  • 4.Tap on Tools tab -> Signature, then draw or type your name to eSign the template. Fill out blank fields with other tools on the bottom if required.
  • 5.Utilize the ✔ button, then tap on the Save option to end up with editing.

With an easy-to-use interface and full compliance with major eSignature requirements, the airSlate SignNow app is the best tool for signing your managed company form. It even works offline and updates all form adjustments when your internet connection is restored and the tool is synced. Fill out and eSign forms, send them for eSigning, and generate multi-usable templates whenever you need and from anywhere with airSlate SignNow.

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