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Pool Service Agreement

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POOL SERVICE AGREEMENT

This agreement is made on this date: by and between Alison Pools, LLC and ("Customer")

for the pool located at (Street) (City), GA (Zip). Billing Address, if different from above location:

(Street) (City), (State) (Zip).

The length of this agreement is for the following time period: thru .

1. Frequency of Service: The frequency of service to be provided by ALISON POOLS:

Please check option:

Weekly

Twice A Week

Every Other Week

Winter Service

Monthly/Hourly

Please identify a Preferred Day of Week:

Mon Tue Wed Thu Fri Sat No Preference

2. Missed Service Calls:

In the event your service falls on a holiday, service will be rescheduled. In the event of rain on your service day, the pool/spa will be cleaned to the extent weather permits and chemicals will be added. If service or partial services are rendered, service will not be rescheduled. (In the event that you believe that a service call was missed for reasons other than those stated previously, please contact ALISON POOLS within 24 hours, and the call will be made up.)

3. Services to be performed:

1) Clean Tile 2) Brush Tile 3) Brush Walls 4) Leaf Rake 5) Leaf Vacuum

6) Vacuum Pool/Spa 7) Backwash Filter 8) Light Heater 9) Clean Deck 10) Empty Pump Basket

11) Empty Cleaner Bags 12) Empty Skimmer Baskets 13) Test water chemistry 14) Balance water

With the exception of chemicals, all materials necessary for the above services are furnished by ALISON POOLS. Additional services visits may be needed and billed extra above the normal service fees (e.g., storms, severe algae problems, small animal removal, and debris removal caused by another company). All services are performed as needed. Clean Deck includes up to 5 feet of pool type decking (e.g. concrete, pavestone, other stone). Alison Pools will clean deck by using a leaf blower and/or water hose (if available). Additional cleaning or areas of deck must quote.

4. Chemicals: Chemicals are added each service visit either from CUSTOMER'S or ALISON POOLS' inventory. Please select an option:

"Customer Only" - CUSTOMER will supply and maintain chemical inventory. Use CUSTOMER inventory only.

"Customer's Inventory" - Use CUSTOMER inventory and supplement from ALISON POOLS inventory when needed.

"BULK PURCHASE" - CUSTOMER will purchase bulk chemicals from ALISON POOLS and ALISON POOLS will manage chemical inventory. Customer billed accordingly.

"Out of the Truck" - ALISON POOLS will supply chemicals from ALISON POOLS inventory and bill customer accordingly.

5. Repairs:

Repairs under $ will be performed without prior notification. Repairs above the amount listed here will require written authorization from CUSTOMER.

6. Opening and Closing:

Opening and closing are additional services offered and are additional charges above the normal maintenance fee. Depending on the condition of the pool at opening, additional service visits may be needed and will be additional charges above those billed for opening stated below. Standard prices for these services are listed below. CUSTOMER must call to schedule an appointment for opening and closing.

7. Pricing:

The CUSTOMER agrees to pay ALISON POOLS, LLC the standard amount specified below for the frequency of service indicated above and any additional service performed by ALISON POOLS, LLC. Weekly service: $60.00. Twice a week service: $60.00 per visit. Every other week service: $75.00 per visit. Monthly service: $80.00 per man hour or portion thereof.

(This is for a normal size residential pool. Over 40,000 gallons must quote.) In addition to the weekly fees stated, if ALISON POOLS services a portable spa in conjunction with a pool cleaning, a $25.00 charge will be added. Repair charges will be priced per job with a min. hourly charge of $80.00 per man hour. Leak locate will be $175.00 per man hour with repair of priced per job. Spa draining and cleaning is $80.00 per hour or portion thereof. (Note portable spas do not need to be drained every month). All standard Openings and Closings are billed at $225 plus chemicals. Customer is responsible for raising the water level in the pool and removing standing water and debris from pool cover or incur additional labor charges. To remove or replace an existing pool cover is billed at the $80.00 hourly rate. Follow up service visits to an opening are $80.00 per man hour, or portion thereof, plus chemicals. For visits made if CUSTOMER does not provide access to pool equipment, CUSTOMER will be charged for visit either at their normal service charge per visit or for one hour of work, whichever is greater. All prices are subject to change without written notice.

8. Payment: (Please initial one option)

Billed. Payment for service rendered is due upon the due date of the CUSTOMER invoice. CUSTOMERS have ten (10) business days to submit payment in full.

Pre-Pay. Payment for services for the month preceding is due the 1st of each month the services are to be delivered. Customer participating in AutoPay and pre-paying with a tender other than a credit/debit card must submit their pre-payments, regardless of an ALISON POOLS invoice, where the pre-payment is received by ALISON POOLS by the 10th day of the month preceeding the month in which the services are to be delivered.

9. Late Payments/Fees: Any payment is consider late if not paid by the above forementioned statements (Sec. 8). Any amount outstanding for 30 or more days will bear interest at the rate of 1 1/2 percent per month calculated on the amount owed from the date on which it became due and payable until paid. Late fee will apply in accordance to Alison Pools policy and procedures.

10. Disclaimer: ALISON POOLS, LLC will not be responsible for any damage to property due to acts of nature, fire, vandalism, misuse or abuse. ALISON POOLS is not responsible for the performance of any chemicals it does not sell. CUSTOMER should be aware of normal deterioration of equipment that occurs over time due to exposure to chemicals and sunlight. Due to these factors, ALISON POOLS recommends other annual services (e.g., Annual tune- up of equipment, filter cleaning) above normal maintenance. The CUSTOMER is responsible for maintaining the correct water level and keeping trees and plants trimmed away from the pool/spa and equipment and maintaining equipment by authorizing annual service to equipment. ALISON POOLS is not responsible for any damages or deterioration caused by failure of CUSTOMER to perform other services recommended by ALISON POOLS or by failure of CUSTOMER to properly maintain pool and equipment between visits. If you have any complaints or concerns regarding frequency or completeness of service, you must call ALISON POOLS within 24 hours after the service occurred or was scheduled to have occurred.

11. Termination: This agreement may be terminated thirty (30) days after either party receives written notice of intent to terminate from each other. This agreement may be terminated immediately if all balances are paid in full regardless of any CUSTOMER dispute as described in Section 12.

12. Jurisdiction Venue: Resolution of all disputes arising pursuant to this Agreement shall be in either the Magistrate or Superior Courts of Cobb County, Georgia, as appropriate. The parties submit to the jurisdiction of said Courts and agree that venue is proper in such Courts. If ALISON POOLS, LLC is required to bring suit against CUSTOMER or take any other measures including hiring an attorney, to collect any sums due under this agreement, CUSTOMER will be responsible for all expenses incurred by ALISON POOLS, including court costs and attorney's fees.

Full Name:

Main # Work # Cell # Fax # Other #

Email:

Signature:

Date:

Version 2.1

P.O. Box 189, Kennesaw, GA 30156

Main: (678) 528-4521 | Fax: (678) 682-9658 | www.alisonpoolsinc.com

Enter text✕

What a Pool Service Agreement Covers

A Pool Service Agreement is a written contract between a pool service provider and a property owner that defines the scope of maintenance, cleaning, chemical treatment, repairs, scheduling, payment, and liability. It sets service frequency, pricing or rate structure, access procedures, insurance and indemnity terms, and dispute-resolution methods. The agreement may be a one-time service order, a recurring maintenance contract, or a seasonal agreement. When executed correctly it clarifies expectations, reduces disputes, and documents obligations for both parties while remaining enforceable under applicable contract law.

Why using a written Pool Service Agreement matters

A clear Pool Service Agreement reduces confusion about services, payment, and liability, and supports contractual enforcement. Electronic execution is generally valid under the federal ESIGN Act (15 U.S.C. ch. 96) and state UETA statutes (1999), subject to limited statutory exceptions.

Why using a written Pool Service Agreement matters

Who typically relies on this agreement

The Pool Service Agreement serves multiple parties across residential and commercial contexts.

  • Residential homeowners managing private pools and seeking regular maintenance and clear billing.
  • Property managers and HOAs coordinating recurring services, seasonal openings/closings, and vendor insurance requirements.
  • Independent pool service companies and technicians documenting scope, travel fees, parts charges, and warranties.

Properly completed agreements help all sides reduce disputes, meet licensing or insurance requirements, and document remedies for missed or substandard work.

Core sections to include for a professional agreement

A comprehensive Pool Service Agreement organizes obligations, payment, risk allocation, and administrative details so both parties understand their rights and duties.

Scope of Work

Describe tasks (skimming, vacuuming, filter cleaning, chemical balancing, equipment checks), frequency of visits, and any exclusions so there's no ambiguity about what is and is not included.

Pricing & Fees

Specify flat fees, per-visit rates, parts and materials charges, travel or emergency call fees, billing cadence, late payment consequences, and any price-adjustment clauses tied to fuel or chemicals.

Access & Scheduling

State access instructions (gate codes, keys, fenced sections), cancellation and rescheduling policies, and how make-up visits are handled to avoid missed-service disputes.

Insurance & Liability

Require the provider to carry commercial general liability insurance and list required limits, name additional insureds if needed, and allocate responsibility for damage caused by negligence.

Warranties & Repairs

Document any workmanship warranties, parts warranties, response times for repair work, and whether repairs require separate written authorization and a purchase order.

Termination & Dispute Resolution

Include termination rights, notice requirements, final accounting, and chosen dispute-resolution method such as mediation, arbitration, or governing-state litigation venue.

Essential compliance and record details

Encryption: TLS 1.2/1.3 in transit
Data at Rest: AES-256 encrypted
Audit Trail: Timestamp and IP logging
HIPAA Note: BAA required for PHI
Legal Basis: ESIGN and UETA compliant
Access Controls: Role-based permissions

Step-by-step: completing and executing the agreement

Follow these steps to produce a clear, enforceable Pool Service Agreement and finalize it electronically or on paper.

  • 01
    Draft Terms: Define scope, frequency, and pricing clearly.
  • 02
    Review Insurance: Confirm provider carries required liability coverage.
  • 03
    Add Signers: Include full legal names and titles for signatories.
  • 04
    Execute: Sign and date; retain a copy in original format.

Where to send or store the signed agreement

After execution, route copies to key stakeholders and store the original in a secure, retrievable location.

  • Client Copy: Provide one signed copy for the homeowner or manager.
  • Provider Copy: Provider retains a signed original or certified e-copy.
  • Accounts/Finance: Send invoice and signed agreement to accounting.
  • Insurance Files: Place certificate and agreement with insurance records.

Customizing and completing the agreement online

Configure a repeatable digital workflow that places fields, routes signers, and records the audit trail.

Field Placement Add signature, initials, date, and checkbox fields for scope acceptance.
Signer Order Set provider then client, or simultaneous signing as needed.
Authentication Use email or SMS codes; require stronger ID for high-value jobs.
Notifications Enable reminders for unsigned documents and completed confirmations.
Storage Rule Auto-save final PDF to secure cloud folder.

Digital signing and e-submission essentials

Use an e-signature platform that supports secure authentication, audit trails, and legally accepted signatures under ESIGN and UETA.

  • Supported Formats: PDF and DOCX support
  • Authentication Methods: Email, SMS, KBA options
  • Integration: Cloud storage and accounting

Ensure the chosen platform provides robust audit logs, tamper-evident signed documents, and export options for long-term retention and regulatory inspections.

Practical tips to avoid disputes and delays

Adopt these practices to make the agreement clear, enforceable, and easy to administer.

Use precise language
Draft objective, measurable service descriptions and frequencies to prevent disagreement about whether a task was performed; avoid vague phrases like 'as needed' without definition and include examples where useful.
Document change orders
Require written or electronically signed change orders for any work outside the original scope, including an estimated cost and authorization signature to prevent retroactive disputes over additional charges.
Confirm insurance coverage
Request a certificate of insurance listing the client as additional insured when appropriate and record policy limits and effective dates to address liability concerns before work begins.
Preserve audit trails
When signing electronically, retain the platform-generated audit trail and final signed PDF; these records show intent, attribution, and timestamps that support enforceability under ESIGN and UETA.

Common mistakes people make

  • Vague scope descriptions that lead to differing expectations about included services and extra-charge work.
  • Missing insurance or certificate verification leaving the client exposed to liability from damages or injuries.
  • Improper signer identity or unsigned amendments that create enforceability gaps in disputes or warranty claims.
  • Failure to document change orders and parts approvals causing billing disagreements and delayed repairs.

Risks and potential consequences of an inadequate agreement

Breach Claims: Damages or lost fees
Liability Exposure: Client may bear repair or injury costs
Regulatory Fines: Licensing violations risk penalties
Payment Disputes: Collection costs and delays
Void Provisions: Ambiguous clauses may be unenforceable
Tax Issues: Incorrect reporting or deductions

Real-world examples of how agreements are used

These scenarios illustrate common contract forms and how they resolve routine issues encountered by providers and clients.

Residential Monthly Maintenance

A homeowner signs a monthly service contract for weekly maintenance and chemical supply

  • The provider bills monthly and logs each visit
  • The written schedule and invoice trail resolved a billing dispute by showing timely visits and accepted payments, avoiding escalation.

Seasonal Open/Close Package

A property manager orders seasonal opening and closing plus ad hoc repairs

  • The contract specifies separate fees for repair authorizations over $250
  • When a pump failed, the signed repair authorization process clarified approval and payment responsibility, preventing a claim of unauthorized work.

eSignature platform comparison for executing agreements

Comparison of common e-sign vendors for signing and managing Pool Service Agreements; signNow appears first per vendor ordering rules.

signNow DocuSign Adobe Sign PandaDoc HelloSign
Starting Price $8/user/mo $15/user/mo $14/user/mo $19/user/mo $15/user/mo
Free Trial 7-day free trial Varies by plan Varies by plan Varies by plan Varies by plan
Bulk Send Yes Yes Yes Yes No
Audit Trail Yes Yes Yes Yes Yes
HIPAA / Envelope Cap Yes / No cap Yes / 100 envelopes/user/year Yes / Varies by plan No / Varies by plan No / Varies by plan

Frequently asked questions about Pool Service Agreements

Answers to common questions about enforceability, signatures, cancellations, and recordkeeping for Pool Service Agreements.


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